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Has anyone ever seen one of these?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by bto4wd, Jul 29, 2007.

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  1. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I would say, since your HR20 was clearly a refurb (and failed testing) that's probably how it got through without a sticker on the back. The lack of a sticker doesn't mean you haven't violated the spirit of the lease agreement in my opinion, but it may mean that given the circumstances you were justified in violating the letter of the agreement.
     
  2. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Since DIRECTV has a facility on its web site which enables you to tell them the location of the equipment (by room) they would have a hard time convincing a court that moving the receiver into a different room violates the lease agreement.

    It's impossible to make contracts like this fit every situation. The best a company can do is make its intentions as clear as possible. You may find a loophole, but many times the real question is, was it your intention to rob a company of its rights or fair due fees, not did you find a dictionary definition of one word in a sentence that seems to justify your unjust intentions.
     
  3. bto4wd

    bto4wd Duplicate User (Account Closed)

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    It shouldn't have been a refurb. Both were new units. I think this was a new unit off the line that failied the initial QC check but was still boxed up and sent out.
     
  4. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    bto4wd -

    Can you post some more information:
    Manufacture Date of your HR20-100 that this was in...

    A scan (or photo) of the entire tag...
    You image above, cut off the bottom of the tag which has some more information on it, that can help in figuring out what is going on.

    Could you also post a pic/scan of the back...
    To see the stamp that was used (and to gather any more information about it, such as maybe initials or something)

    Thanks
     
  5. bto4wd

    bto4wd Duplicate User (Account Closed)

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    Manufacture date was 05/26/2007. Mexico. That was the complete tag even though it looks cut off. The tag was no bigger. But I will get a better scan and a scan of the back when I get home tonight. The back had a stamp at about a 45 degree angle that just had "FALLA"
     
  6. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    As of today, DIRECTV has as yet not stated on their website that they have authorized eSATA.

    They enabled eSATA. They know users have added external hard drives.

    - Craig
     
  7. directvfreak

    directvfreak Godfather

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    You say that tuner 1 doesn't work so I would assume that is why that tag is in there.
     
  8. bto4wd

    bto4wd Duplicate User (Account Closed)

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    Correct, it worked fine for about 30 days and now it's FUBARed. That does mean their QC process finds problems before they happen. Just would have been nice if they pulled it before it was shipped.
     
  9. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    So your HR20-100 is totally dead then?
     
  10. bto4wd

    bto4wd Duplicate User (Account Closed)

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    Depends. If I reboot enough it eventually does come up and I can watch live TV. Tuner 1 is still dead (or flaky as it must work from time to time to get enough guide data) but I can watch Tuner 2. When I got to that point I could also watch past recorded shows. New shows being recorded were being recorded from Tuner 1 (not working) so that all comes up was the black screen and a quick "delete" message.

    Over the night last night the unit reset itself again and once again I have no Live TV and cannot play previously shows. I'm sure if I reset it enough times it will come back to life so I can watch live TV but I'd guess over night I will loose that functionality. Just need to get time to call D* and get a replacement on it's way.
     
  11. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Is customer service sending you a new one?
     
  12. LR308er

    LR308er Duplicate User (Account Closed)

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    Jun 27, 2007

    My refurb. came with two tamper stickers on it.
     
  13. bto4wd

    bto4wd Duplicate User (Account Closed)

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    Haven't had a chance to call yet. Been working and haven't had a 1 hour block I could sit on the phone.
     
  14. n3ntj

    n3ntj Hall Of Fame

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    I visited Mexico several times (when I'd train assemblers to build new products for the electronics company I used to work for), and we'd see similar tags on products that failed final test.

    I would have thought receiving a unit with that tag in or on it would mean it failed final test and should not have been put into circulation. If the unit was remanu'd, and it then passed final inspection, they should have removed the tag.

    Let us know what happens if you call and ask D*.
     
  15. bto4wd

    bto4wd Duplicate User (Account Closed)

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    Called and replacement on the way. No troubleshooting required.

    Here's the front and back for anyone interested.
     

    Attached Files:

  16. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Best of luck! It's not always whether or not mistakes are made, it's how they're handled.
     
  17. Fish Man

    Fish Man Godfather

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    Looks to me like the tag was simply tossed inside the open unit and an inattentive employee slapped the cover on the unit and sent it out for shipping.

    My guess is that they're supposed to tie the string on the tag through one of the cover screw holes so the "cover-putter-onner" guy can't miss it and won't send it through, but rather routes it through to the rework department.

    This "guess" on my part is based on working for a company that also manufactures consumer products at Oriental and Mexican contract houses. (We've even used Solectron!) :)

    Definitely looks like you got a unit that wasn't supposed to ship!
     
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