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Have the HR-20 software developers ever used a HR-20?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by montyshaw, Jul 25, 2007.

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  1. montyshaw

    montyshaw Mentor

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    Well, I don't know what I have. I'll look tonight. But anyway what is the effect on CE if I have a -100 vs a -700?

    ]Monty[
     
  2. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    As of today, fewer CEs for -100 users. That could easily change.
     
  3. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    Because there are different CE's for the -700 and -100. When there is a CE release you have to make sure it is for whatever model you have or it will not download that CE update. If you already have a CE on your system and not the national release software you will go back to the national release software if you try to download a CE and it is not for your model.
     
  4. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Maybe the developers' Channels I Receive works perfectly well because those are the channels they receive? Maybe they really get every channel?

    The simply solution to the CIR bug is to use the Favorite Channels Filters like Dish, Sony, Toshiba, Samsung, and even DIRECTV uses on other receivers:

    A Simple Channels I Receive Solution

    The other side to this is that I have never seen any company more responsive to customers than DIRECTV. I know of no other company making almost weekly improvements and allowing users to be such an integral part of the process.

    DIRECTV has given us 24 of our Wish List requests in the first 12 months and we know that more are in the works.

    I have high hope, high apple pie in the sky hopes... that one day CIR will be fixed. :)

    - Craig

    If you have not voiced your opinions in the Wish List, please do. We know thay listen.
     
  5. bto4wd

    bto4wd Duplicate User (Account Closed)

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    OTOH you've never seen any company "more responsive" since all of this work is typically performed in a true beta test program with non-disclosure agreements. Most all companies try to work these items out internally, even, dare I say, prior to release. So you won't hear many stories like that of D*'s "debug it after you buy it" (AKA CE) program.
     
  6. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    So in that case... you are still limited to the "minds" and opinions of those that:

    -) Knew that there was a beta program
    -) Applied for said beta program (or were selected based on criteria)
    -) Willing accepted the NDA's, ect....

    (And yes, I have taken part in several NDA based Beta programs, for different products)

    In what has been done here... basically... is an open door.
    You want in... you can be in... you don't want to participate this time around... you don't have to.

    There are Pro's and Con's to both models...
     
  7. bto4wd

    bto4wd Duplicate User (Account Closed)

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    I agree. I wasn't adding any Pro or Con to it. Just noting that the reason it hasn't been seen before is with other companies it takes place behind closed doors. That's all.
     
  8. montyshaw

    montyshaw Mentor

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    Jul 18, 2007
    I read this yesterday, but I don't think I get it. I went in and manually set up a Custom1 list to contain only the actual CIR, and then set it as the default. But the search function still shows channels that are not on the custom1 channel list. Is there something I'm doing wrong?

    ]Monty[
     
  9. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    BTO,

    If I would have fully known everything a year ago, I would still buy the HR20 without hesitation.

    It has been a wild ride. Fast and fun. I have been a part of internal processes but nothing like this.

    It took a lot of trust on DIRECTV's part to even allow this. Someday it would make a great case study.

    - Craig
     
  10. jwd45244

    jwd45244 Hall Of Fame

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    What some of the people don't realize, because they weren't here then, that there was an enormous clamoring for the HR20 regardless of the state that it was in. The press and DTV's customers spoke with nearly one voice and told DTV to get it out the door "warts and all". The feeling was that something was better than nothing.

    So, now we have people that have not seen the HR20 at its worse who still wring their hands at DTV's processes for improvement. It is vastly improved. It has a ways to go but why berate DTV for putting out product before it was ready when "we" all asked them to?
     
  11. bto4wd

    bto4wd Duplicate User (Account Closed)

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    It wasn't ready because D* drastically underestimated the task in front of them. They had NDS and NDS had a DVR. Bingo, no problem. Get the SD model out in a month or two and the HD unit 6 months later. All in time for the new MPEG4 locals.

    Can you imagine being in the room, after the R15's dismal release (or maybe before depending on when this meeting took place), when someone suggested that they may have to dump much of the NDS code and start over?
     
  12. montyshaw

    montyshaw Mentor

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    Jul 18, 2007
    I can see where you're coming from. I think my only disagreement would be that the things I'm complaining about, series limit, CIR, and edit series with no upcoming shows, are so basic IMHO, that I expected that these would have been the first things fixed with the software on the DR-20. This is basic DVR functionality to me.

    I've also said that as long as DirecTV recognizes these things as problems, and it is just of matter of when, not if, they are fixed, I am satisfied as a customer.

    All I'm basically complaining about is the software product manager and I do not see eye to eye on the priority of upcoming software fixes. To me these are very serious bugs, but since they are still in the product, they obviously aren't that big of a deal to the software people. I'm probably full of it, because I have no idea what has been fixed up to this point, and possibly there were major bugs that needed fixing first. But from now on, I'm watching the fixes, and that will tell me how my priorities match DirecTV's.

    ]Monty[
     
  13. montyshaw

    montyshaw Mentor

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    Jul 18, 2007
    Happens to me all the time. The only people that freak are the managers. As a developer, I'd rather start over anyway. Maybe even use that new fangled concept of OO design etc. :)

    ]Monty[
     
  14. bto4wd

    bto4wd Duplicate User (Account Closed)

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    They could adopt Six Sigma into the process.
     
  15. JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

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    It should show searches in your favorite lists
     
  16. Drew2k

    Drew2k New Member

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  17. BubbaDude

    BubbaDude AllStar

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    I've said the same thing myself. They're either in some Third World hell-hole where all the communication is a telegraph system and a short-wave radio, or they're suburban Americans who think they're too cool to watch TV. I've worked in a TV manufacturer's R&D lab, and we had plenty of the latter type of developer.

    There's no way a sports fan would let the CIG bug go unfixed for 9 months. In two days worth of patching and a week of testing, a competent programmer could implement a better system than TiVo has, and without upgrading the installed base of obsolete equipment as DTV claims they need to do. That's a dodge because they don't know how to define the feature correctly.
     
  18. BubbaDude

    BubbaDude AllStar

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    Yup, it's as simple as that.
     
  19. cuibap

    cuibap Legend

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    Why on earth do they need a HR20? They all are in India :lol:
     
  20. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I know you meant it as a joke. I'm sure some of the coding was done overseas, but I'm also sure from what's been posted here that much of it was done in El Segundo, CA. That may be like a foreign country to some, but you don't need a passport to get there.
     
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