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HD-DVR can't be billed to me?

Discussion in 'DIRECTV General Discussion' started by CarolinaGuy79, Jul 20, 2012.

  1. CarolinaGuy79

    CarolinaGuy79 Legend

    221
    0
    Sep 9, 2009
    So I got the check I was expected and paid off my Directv bill and so I called in and asked about adding a second HD-DVR and the lady said I could get one for $99 plus free shipping, I said great please bill me and she told me they dont do this anymore and I needed to pay upfront, well after paying Directv and other bills I wont have anymore money for a few weeks, so I told her I couldnt do it right now and she said she placed in the notes to give me the $99 deal when I can call back and pay for it with a credit/Debit card.

    Is she for real or should I call back? since i got Directv a year ago I have added 2 HD receivers to my account one was free and the other one I got charged $50 but the one for $50 was billed to my acount, so I didnt know if this was a new policy or what.
     
  2. mitchflorida

    mitchflorida Godfather

    532
    17
    May 18, 2009
    They probably saw that you have been paying your bills late. It is nothing personal.
     
  3. dpeters11

    dpeters11 Hall Of Fame

    16,184
    483
    May 30, 2007
    Cincinnati
    I've been told this as well, and I'd been on autopay for at least a few years.
     
  4. PK6301

    PK6301 Legend

    315
    3
    May 16, 2012
    Erie, PA
    I called the other week and inquired about adding another DVR and billing it to my account. The CSR said it was a no-go. This might be their new policy
     
  5. RunnerFL

    RunnerFL DIRECTV A-Team

    17,040
    311
    Jan 4, 2006
    I've never been able to have them add the purchase of hardware to my bill. I've always had to provide a credit card at the time of my orders.
     
  6. Christopher Gould

    Christopher Gould Icon

    979
    16
    Jan 14, 2007
    4 months ago my hr34 was added to my bill minus credits.
     
  7. hitokage

    hitokage Legend

    118
    0
    Jan 19, 2010
    Maybe the CSRs in retention can put it on your bill, but regular CSRs can't.
     
  8. MrShowtime

    MrShowtime Legend

    244
    0
    Apr 8, 2009
    I've seen it both ways, probably depends on your account/history
     
  9. mitchflorida

    mitchflorida Godfather

    532
    17
    May 18, 2009
    I remember them adding a deca device to my account and they made me put it on my credit card. Why should they bill it when the can get the money immediately?
     
  10. CarolinaGuy79

    CarolinaGuy79 Legend

    221
    0
    Sep 9, 2009
    Update: I called back in tonight and spoke to Ryan and he did add it to my bill, so I think it might depend on the CSR if they can add it or not.
     
  11. Herdfan

    Herdfan DIRECTV A-Team

    6,443
    87
    Mar 18, 2006
    Teays...
    Yeah same here. Called to order MRV for my parents. Made me give them a CC # which was the same one they already had on file and charge every month for the upgrade.

    Sometimes they are a great company and sometimes they do stuff that makes no sense.
     
  12. wmschultz

    wmschultz DBSTalk Club Member DBSTalk Club

    1,135
    0
    Jul 18, 2006
    I don't pay for receivers. Solves the entire problem. Haven't purchased a receiver since the first HD TiVo came out.
     

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