So while I am waiting for my replacement HR20-100 to show up because it didn't work after the fiasco the other day, I actually got it working again. It was stuck at Step 1 of 2 and just sitting there. So I unplugged it figuring it was just eating electricity. Left it unplugged over night and decided to plug it back in this morning and it decided to start working again. Wonder if they will let me keep the replacement DVR and send one of my regular boxes back instead?