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HD DVRs, Receivers and R22: 0x059C/0x059D/0x059E Issues/Discussion

33K views 161 replies 76 participants last post by  Stuart Sweet 
#1 ·
Receivers included in this release:
HR20-700 • HR20-100
HR21-100 • HR21-200 • HR21-700 • HR21Pro
HR22-100 • HR23-700
HR24-100 • HR24-200 • HR24-500
R22-200 • R22-100
H21-100 • H21-200 • H23-600
H24-100 • H24-200 • H24-700
H25-100 • H25-500 • H25-700


Release notes: http://www.dbstalk.com/showthread.php?t=204388

We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver.

Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.

Thanks!
 
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#52 ·
0x5c9 landed on HR 20 / 100 last night and it has restored my beloved DVR to its former self! :)

The only oddity was the need to cold boot the unit because we found it unresponsive to both remote and button pushes when we got home the evening after the download. (even though it had recorded a new show that afternoon !?)

Upon resurrection, the DVR promptly informed me that whole home had been activated. I checked all my other settings, resolutions, audio, etc. and all was retained.

The speed has returned! Less than 2 seconds to the list, deletes from list much quicker, haven't check search yet, but for the most part the wait has been worth it.

Thanks to DirecTV, and to all on the forum who have put up with my kvetching for darn near three months -- the opportunity to vent and also to know that others were having the same issues was very helpful.
 
#53 ·
So as of today the rollout continues folks, not yet here in Florida though. For me the issue is going to be audio drop outs once again. Some of you have reported this also. Do everything possible be it e-mail or calling the empire to voice your unpleasant experience.

Sadly I have read a tester of firmware had issues with the new release and his opinion to not go with it fell on deaf ears. So it continues...This time I am not going to put up with firmware destroying my tv viewing. Audio drop outs for me as I said are the worst issue I ever had, it was fixed, and now there back...great job all.
 
#54 ·
upmichigan said:
So as of today the rollout continues folks, not yet here in Florida though. For me the issue is going to be audio drop outs once again. Some of you have reported this also. Do everything possible be it e-mail or calling the empire to voice your unpleasant experience.

Sadly I have read a tester of firmware had issues with the new release and his opinion to not go with it fell on deaf ears. So it continues...This time I am not going to put up with firmware destroying my tv viewing. Audio drop outs for me as I said are the worst issue I ever had, it was fixed, and now there back...great job all.
Just as a quick reference point....audio dropouts are pretty rare these days...and can occur because of a number of reasons.

1) There are reports of some users doing something as simple as checking their audio or HDMI cables and finding out they were loose. Addressing that eliminated their problem.

2) Don't assume it's the receiver or DVR - check out other components as well. Some A/V receivers and/or HDTVs simply don't support audio well through a digital signal. These same symptoms are sometimes experienced with Blu Ray players and other devices connected to the same units. Depending on the audio signal drivers used, compatibility can be a problem.

3) Try another audio connection...optical for example. I have 2 of the exact same HR24 HD DVRs with the exact same firmware which requires an optical connection to one A/V receiver while HDMI works perfectly with the other one - it has to do with how the A/V unit handles digital processing. Blu Ray players show the identical results.

4) Audio dropouts can also happen from the source...it an audio dropout shows up on a DVR recording, for example, it could also be due to the source (station) broadcast itself.

Narrowing the source of audio issues to just one place might also limit finding the solution.
 
#55 ·
There are no issues with my equipment for one. Secondly I tried the new release for a few days, audio drop outs started to occur even on previously watched programming. Yesterday I rolled my HR24's back watched a few previously watched programs where this occured and no audio issues. In this new release this happens also in live programming, 2 to 3 times an hour abouts.

Im using coax optical to my receiver, the other two tv's are strictly hdmi and using no audio system. One of them also audio drop outs with new release and the other is little watched.
 
#56 ·
One more thing. I realize those with older receivers have speed issues that need to be corrected. I have read that there is a positive to the new release. From what I see though is two different versions of firmware for the older receivers vs the HR24's. The focus on the audio drop outs need to be discussed and what receivers are having the issue. So on that note if you have this issue please post what HR you have.
 
#57 ·
upmichigan said:
Im using coax optical to my receiver, the other two tv's are strictly hdmi and using no audio system. One of them also audio drop outs with new release and the other is little watched.
Coax and optical are two distinct different audio cabling methods...assuming you have optical.
upmichigan said:
One more thing. I realize those with older receivers have speed issues that need to be corrected. I have read that there is a positive to the new release. From what I see though is two different versions of firmware for the older receivers vs the HR24's. The focus on the audio drop outs need to be discussed and what receivers are having the issue. So on that note if you have this issue please post what HR you have.
Excellent recommendation.
 
#58 ·
hdtvfan0001 said:
Just as a quick reference point....audio dropouts are pretty rare these days...and can occur because of a number of reasons.

1) There are reports of some users doing something as simple as checking their audio or HDMI cables and finding out they were loose. Addressing that eliminated their problem.

2) Don't assume it's the receiver or DVR - check out other components as well. Some A/V receivers and/or HDTVs simply don't support audio well through a digital signal. These same symptoms are sometimes experienced with Blu Ray players and other devices connected to the same units. Depending on the audio signal drivers used, compatibility can be a problem.

3) Try another audio connection...optical for example. I have 2 of the exact same HR24 HD DVRs with the exact same firmware which requires an optical connection to one A/V receiver while HDMI works perfectly with the other one - it has to do with how the A/V unit handles digital processing. Blu Ray players show the identical results.

4) Audio dropouts can also happen from the source...it an audio dropout shows up on a DVR recording, for example, it could also be due to the source (station) broadcast itself.

Narrowing the source of audio issues to just one place might also limit finding the solution.
I too now have the audio drops. I had to turn off Dolby Digital to avoid them.

Fact is that either DirecTV ignores the CE program or they knew there were audio problems with this release weeks ago and decided to send it out anyway. The other issues reported weeks ago are now with the masses. Thank you very much DirecTV.

This isn't really the thread to talk about the ineffective CE program so I won't!

If you now have audio problems let me be first to say that the fix is coming soon! It's almost like an involuntary reflex to say that...

In all seriousness I'm sure DirecTV will fix the audio problems along with the other problems the CE testers reported with this release. It's just a question of when. Could be a month, could be three could be next year. I guess until then we can turn on CC so we don't miss anything during the audio drops.:mad:
 
#59 ·
Mike Greer said:
I too now have the audio drops. I had to turn off Dolby Digital to avoid them.
Sorry Mike...

But I have Dolby turned "on" at all 3 current locations...including one directly from an H25 to a Vizio HDTV via HDMI - and 2 HR24's with A/V receivers (Onkyo/Sony) - 1 with HMDI connections directly and the 2nd with a parallel optical cable...and we simply don't get any such audio dropouts, nor have we ever in the past year. Those tie into the needs of what the A/V receivers can support for audio input, not the HR24 output.

So there is likely more involved than simply the updated NR alone.
 
#60 ·
I read all posts on this thread hoping to see one describing the problem I am having. My video is scrambled. On some channels the video is compressed into narrow diagonal lines and on others I see small images all the same roaming around the screen. I was not able to see if I received the new software. DirecTv confirmed I had on a call.

My wife was first to turn on the TV after the software install and see saw messages about Whole Home to which we do not subscribed.

I guess my choices are 1 accept a "new" refurbished DVR and loose all recording and schedule of recordings or 2 change service to Comcast and loose all recording and schedule of recordings and get faster internet speed and save money.

My equipment is
HR21-700 using external Hitachi drive via eSATA port
Devon receiver
 
#61 ·
hdtvfan0001 said:
Sorry Mike...

But I have Dolby turned "on" at all 3 current locations...including one directly from an H25 to a Vizio HDTV via HDMI - and 2 HR24's with A/V receivers (Onkyo/Sony) - 1 with HMDI connections directly and the 2nd with a parallel optical cable...and we simply don't get any such audio dropouts, nor have we ever in the past year. Those tie into the needs of what the A/V receivers can support for audio input, not the HR24 output.

So there is likely more involved than simply the updated NR alone.
I don't doubt that the difference is my Denon AVR. Trouble is that I didn't have this trouble until the last NR and it was well reported that testers had audio issues (and others) with this version.

Fact is I really don't care all that much - because I can turn of DD and it works. I don't use DirecTV much in my home theatre other than football games - mostly blu-ray. That's not going to help a bunch of others and when football season starts up I'm hoping it will be fixed.

I don't expect perfection from DirecTV. In-fact I think in general they do a decent job but they do need to take a look at who is running engineering and why we have to put up with the constant fear of an 'update'.

The poor chaps that now have the 'known' audio drops hopefully can use the temporary fix of no-Dolby Digital like in my case. Annoying but at least you miss anything....

What really chaps my hide is the amount of money I pay isn't matching up with what I receive from DirecTV. Depending on what happens with Sunday Ticket this year I may my receiver problems by not having them!
 
#62 ·
Directv should be very aware of the audio drop out issue now if they were not. I do not want this new released update whatsoever. They have all they need on my issue with them. Simply I want out of Directv if I receive firmware that again reintroduces a long past issue.

I think most know how serious this issue gets to me, if Directv wishes to get rid of me without early termination fees as in take it or leave it...it really shows how ignorant Directv is. It is a shame, I love my dvr's and programming I receive, never late on one bill. Years of service! This sucks thats all I can say.
 
#63 ·
Mike Greer said:
I don't doubt that the difference is my Denon AVR. Trouble is that I didn't have this trouble until the last NR and it was well reported that testers had audio issues (and others) with this version.
In the end...it needs to be addressed...even if it exists in only a portion of the customer community....at least whatever DirecTv can address on their end.
 
#64 ·
maxlemke said:
I read all posts on this thread hoping to see one describing the problem I am having. My video is scrambled. On some channels the video is compressed into narrow diagonal lines and on others I see small images all the same roaming around the screen. I was not able to see if I received the new software. DirecTv confirmed I had on a call.
Sorry your first post had to be about such a problem, but welcome, anyway!

Have you re-booted the DVR? Disconnected the external drive and run off the internal? Are you running video through the Denon? If so, connect directly to the TV. That'd probably be the second step, the first being making sure it's not the TV itself. There'd be other steps to try as well.

Best of luck!
 
#67 ·
Got 0x5c8 on all 3 of my HR24-500s.

2 of them worked great on power up, with a gut feel of better response to the remote and overall speed.

1 of them came up with no audio at all. Reset fixed that, and now it is working great.

Hopefully this will hold up over time.
 
#68 ·
I had a lot of audio dropouts and some video breakup on 59f and also it was sometimes very slow to respond. I received 5c8 several days ago and have had no audio or video problems since. My response time has also greatly improved with 5c8. I think trick play is now working as well as I have every seen it on the D* DVRs.

I have two HR21-700s, do not use MRV because I created my own years ago with a monoprice 4x4 HDMI switch. Both 700s are connected to the internet with and ethernet cable (no DECA) and the TV in the family room has optical cables running to a Sony AV receiver and the HDMI cable from the 4x4 switch running directly to the TV. My other 3 TVs are only connected to the 4x4 switch with an HDMI cable.

I hope 5c8 continues to be a great release.
 
#69 ·
Laxguy said:
Sorry your first post had to be about such a problem, but welcome, anyway!

Have you re-booted the DVR? Disconnected the external drive and run off the internal? Are you running video through the Denon? If so, connect directly to the TV. That'd probably be the second step, the first being making sure it's not the TV itself. There'd be other steps to try as well.

Best of luck!
Yes I rebooted. I also switched the DVR to another input to the Denon with no difference.

Today I turn on my TV system and I see normal video - no problems. I try to watch a recorded program and the video problems return. I return to real time video and the problems remain.

I turn off then on DVR and the TV and and the normal video is back. Thinking the problem is the recorded content since the software release, I select on older recorded program. The problems return.

I turn off then on the DVR only. The problem is there. I turn off then on both the DVR and the TV and the problem is gone. I rewind the real time video and they play it again. No problem. My inference is that I would be watching recorded material and I wanted to test this.

I change the channel from Fox News to CNBC real time video and CNBC has the video problem.

Because I needed to turn off the TV along with the DVR to reset the problem I am deducing that something in the digital stream via the HDMI cable has "upset" the Sony BR14 TV.

I also concluded that there is a difference between some channels and others. I swithced to ABC with no problems. I switched to 355 CNBC and there is the problem again.

I may have a problem with my external Hitachi drive but since I can play video without problems via rewind, I was thinking that what was recorded prior to the software release would be bad. I selected sometime that was recorded an hour ago and the problem returns.

So what is the difference between playing a recorded program and playing a rewound portion of one?

HR21-700 DVR
Denon Receiver
Sony KDS-R70XBR2
 
#70 ·
hdtvfan0001 said:
Sorry Mike...

But I have Dolby turned "on" at all 3 current locations...including one directly from an H25 to a Vizio HDTV via HDMI - and 2 HR24's with A/V receivers (Onkyo/Sony) - 1 with HMDI connections directly and the 2nd with a parallel optical cable...and we simply don't get any such audio dropouts, nor have we ever in the past year. Those tie into the needs of what the A/V receivers can support for audio input, not the HR24 output.

So there is likely more involved than simply the updated NR alone.
Can you post a video of it to prove it? ;)
 
#71 ·
maxlemke said:
Yes I rebooted. I also switched the DVR to another input to the Denon with no difference.

Today I turn on my TV system and I see normal video - no problems. I try to watch a recorded program and the video problems return. I return to real time video and the problems remain.

I turn off then on DVR and the TV and and the normal video is back. Thinking the problem is the recorded content since the software release, I select on older recorded program. The problems return.

I turn off then on the DVR only. The problem is there. I turn off then on both the DVR and the TV and the problem is gone. I rewind the real time video and they play it again. No problem. My inference is that I would be watching recorded material and I wanted to test this.

I change the channel from Fox News to CNBC real time video and CNBC has the video problem.

Because I needed to turn off the TV along with the DVR to reset the problem I am deducing that something in the digital stream via the HDMI cable has "upset" the Sony BR14 TV.

I also concluded that there is a difference between some channels and others. I swithced to ABC with no problems. I switched to 355 CNBC and there is the problem again.

I may have a problem with my external Hitachi drive but since I can play video without problems via rewind, I was thinking that what was recorded prior to the software release would be bad. I selected sometime that was recorded an hour ago and the problem returns.

So what is the difference between playing a recorded program and playing a rewound portion of one?

HR21-700 DVR
Denon Receiver
Sony KDS-R70XBR2
ABC is 720p. CNBC is 1080i. Others have reported problems with resolutions with this release. Are all the good channels/recordings at 720p and the bad ones at 1080i?
 
#72 ·
I received the s/w update 5c8 last night,, but don't see much difference from previous one, maybe i'll give it more time i guess, i do notice that playlist scroll much slower now from previous s/w which was much faster, but everything else looks the same to me, but then again i do have a HR24
 
#73 ·
When changing channels using the guide or when playing back recorded programs, the HR24 in the living room, which is connected to the Toshiba TV via Denon AVR-1909, seems to loose the "synced" connection via HDMI. I have to then change inputs on the Denon and then change them back to get it to re-sync. Have never, ever, had this problem before. This has been happening all day, and the update was received over night last night. I am now restarting the HR24 to see if that fixes the problem.

Well, the restart didn't fix the problem. This is a huge issue!! Every time I change channel, either via the guide, using previous channel on the remote, or directly inputing the channel number, the TV and the HR24 loose the sync via HDMI. Next, I'm going to take the Denon out of the equation and connect the HR24 directly to the TV via HDMI.

Ok, so when I take the Denon out of the equation, and have the HR24 and the Toshiba connected directly via HDMI, I don't have a syncing issue when changing channels. I don't want to here that this is an issue with the compatibility of the Denon and the HR24. This issue has never occurred before and just started since the firmware update. THIS IS AN ISSUE THAT DIRECTV NEEDS TO FIX AND FIX NOW!!!
 
#74 ·
I've had this now for an afternoon and evening. That is 0x05C8 for my HR24-500s.

Speed is good, although a tad slower than it was with the SDGUI, but perfectly acceptable. Remote response is excellent, with no slowness to respond and no ignoring the remote, which were issues I've been having.

Also other than no audio on one HR24 until a reset, I've had no issues with audio or video.

Overall it seems like a good upgrade. But a week or two with it will tell the real tale.
 
#76 ·
OK, double-checked my audio problem. When there's an audio dropout, if I RW and replay (as someone suggested), it's not there (most of the time). On my duplicate recordings (on a different HDDVR) the audio problem is NOT in the same place (most of the time). This all seems to vary. I just don't have the time to go to each recorder and try to research it more thoroughly. All I do know for SURE, is that this is happening ONLY since the last S/W update which I have to believe has something to do with the audio dropouts.
 
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