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HD DVRs, Receivers and R22: 0x059C/0x059D/0x059E Issues/Discussion

33K views 161 replies 76 participants last post by  Stuart Sweet 
#1 ·
Receivers included in this release:
HR20-700 • HR20-100
HR21-100 • HR21-200 • HR21-700 • HR21Pro
HR22-100 • HR23-700
HR24-100 • HR24-200 • HR24-500
R22-200 • R22-100
H21-100 • H21-200 • H23-600
H24-100 • H24-200 • H24-700
H25-100 • H25-500 • H25-700


Release notes: http://www.dbstalk.com/showthread.php?t=204388

We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver.

Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.

Thanks!
 
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#77 ·
Ever since I got the update (yesterday) I cannot connect to Network Services on both of the receivers that got the update (I can connect to the internet however). Get the ole 301 error message when trying to connect to network services. Tried a reboot, reset the router, reset the router to factory defaults, .......restored defaults in network settings on dvr. Tried manual/auto config on network services. None of these attempts resolved the issue. Even connected my DVR directly to my Comcast cable modem without the router. Connected to the internet but still got the 301 network services error.
 
#79 ·
Janice805 said:
OK, double-checked my audio problem. When there's an audio dropout, if I RW and replay (as someone suggested), it's not there (most of the time). On my duplicate recordings (on a different HDDVR) the audio problem is NOT in the same place (most of the time). This all seems to vary. I just don't have the time to go to each recorder and try to research it more thoroughly. All I do know for SURE, is that this is happening ONLY since the last S/W update which I have to believe has something to do with the audio dropouts.
Non repeatable rules out the channel. Please see: http://www.dbstalk.com/showthread.php?t=204701
 
#81 ·
Directv has phoned me this afternoon. First up ya I am angry about my issue with the audio drop outs soon to come. Secondly they are not going to halt this release, I didn't think they would anyway. The issue will go to engineering and they will look at the issue. You know I will never cancel service and my threats are just me being ticked off. My apologies to anybody I offended btw. Please do not disregard my issue as minor or its a me only issue, it is apparent it is not just me. What I am asking for is a fix quickly and not dragged out for months. Thats about enough said. Im so bummed out about this nobody knows...
 
#82 ·
gregftlaud said:
Ever since I got the update (yesterday) I cannot connect to Network Services on both of the receivers that got the update (I can connect to the internet however). Get the ole 301 error message when trying to connect to network services. Tried a reboot, reset the router, reset the router to factory defaults, .......restored defaults in network settings on dvr. Tried manual/auto config on network services. None of these attempts resolved the issue. Even connected my DVR directly to my Comcast cable modem without the router. Connected to the internet but still got the 301 network services error.
I had one heck of a time getting network services (tv apps) to connect after the recent firmware downloaded to my HR-24-500. I still don't know what I did to finally get it working again. I was also getting the 301 error.
 
#83 ·
upmichigan said:
Directv has phoned me this afternoon. First up ya I am angry about my issue with the audio drop outs soon to come. Secondly they are not going to halt this release, I didn't think they would anyway. The issue will go to engineering and they will look at the issue. You know I will never cancel service and my threats are just me being ticked off. My apologies to anybody I offended btw. Please do not disregard my issue as minor or its a me only issue, it is apparent it is not just me. What I am asking for is a fix quickly and not dragged out for months. Thats about enough said. Im so bummed out about this nobody knows...
http://www.dbstalk.com/showthread.php?t=204701
 
#84 ·
MizzouTiger said:
When changing channels using the guide or when playing back recorded programs, the HR24 in the living room, which is connected to the Toshiba TV via Denon AVR-1909, seems to loose the "synced" connection via HDMI. I have to then change inputs on the Denon and then change them back to get it to re-sync. Have never, ever, had this problem before. This has been happening all day, and the update was received over night last night. I am now restarting the HR24 to see if that fixes the problem.

Well, the restart didn't fix the problem. This is a huge issue!! Every time I change channel, either via the guide, using previous channel on the remote, or directly inputing the channel number, the TV and the HR24 loose the sync via HDMI. Next, I'm going to take the Denon out of the equation and connect the HR24 directly to the TV via HDMI.

Ok, so when I take the Denon out of the equation, and have the HR24 and the Toshiba connected directly via HDMI, I don't have a syncing issue when changing channels. I don't want to here that this is an issue with the compatibility of the Denon and the HR24. This issue has never occurred before and just started since the firmware update. THIS IS AN ISSUE THAT DIRECTV NEEDS TO FIX AND FIX NOW!!!
Well, while I have not seen anyone else here reporting this issue, I have found others that are on that have posted on DirecTv's forum. It appears to mainly be an issue with the HR24 receivers. I sure hope DirecTv recognizes that this is a real issue and addresses it soon.:mad:
 
#85 ·
Well, I just forced a download and reverted back to 059E and guess what -- no HDMI handshake issue!!! That tells me it is definitely an issue with the new software. Hopefully, this gets fixed quickly!!
 
#86 ·
My experience with 0x5c9:

JVC Projector connected through a Denon 3808CI, fed by a HR21/100. Legacy system (no SWM), BBCs on. As of 04/30/12 no problems changing the channels, however when I went to watch on 05/03/12, I would lose the picture (and sound) when changing channels it and wouldn't come back.

HDMI indicator would go disappear from the Denon display. I could get the picture back by switching inputs away from and back to the HR21.

Changed the HDMI cable between the HR21 and the Denon: same result
Connected the JVC to the HR21 directly: same result.
Replaced the BBCs: same result

Connected my HR23/700 (software upgrade 0x5c9) - BBCs not necessary and voila - I can change channels w/o losing the picture. Interesting 2 different receivers, same software and one doesn't have the handshake issues.

Connected my neighbor's HR24 (software 0x5c8) - No issues, but I didn't expected any since I didn't have issues on the HR21 until the 05/02 software upgrade.

Looks like a call to the Mothership tomorrow to see what they can do.
 
#88 ·
HR23-700. If I switch from an HD (1080i) station to SD (480i) then the image becomes scrambled on my Samsung UN46D8000 (through an Onkyo TX-NR709) via HDMI. Power cycling either the TV or DVR restores the image. If I set the Native option to off in settings, I can change channels just fine with no scrambling. Never had this issue for the 8 months I've had the TV until I got the software update on 5/2.

Called D* and they are sure it is because my dishes aren't aligned. :nono2:

I'm with everyone else. How the heck did they release this code?

For the other user who had issue switching channels do you have Native on or off? If it is on, try off until they fix this.
 
#92 ·
My HR23-700 is currently downloading new software right now, as well. This will be a software upgrade for the second time this week-- after I'd just received the 0x05C9 update a few days ago, and now it seems to indicate that it is downloading (05CB), at least that's what I can ascertain at the moment, as it is still on a blue screen, but that's what I'm gathering from right by where it says new software found.

I didn't seemingly have an issue with the last upgrade, while most others seem to note difficulties. I hope that this current upgrade doesn't cause me any/all of the difficulties all of you are noting. Yikes. Fingers crossed.
 
#95 ·
It would seem my Pandora function in my extras has been removed... Is it possible it will just take a few minutes for it to return, or, is it conceivably possible they would have shifted me back to software where it's not included?

None of the other boxes in my home have switched over yet, so I have no cross reference at the moment.
 
#97 ·
californiasun said:
It would seem my Pandora function in my extras has been removed... Is it possible it will just take a few minutes for it to return, or, is it conceivably possible they would have shifted me back to software where it's not included?

None of the other boxes in my home have switched over yet, so I have no cross reference at the moment.
Pandora & YouTube is missing here too. Hopefully, they will show up on their own.
 
#99 ·
upmichigan said:
Give it some time, maybe a few hrs at most and Pandora should be back.
Thank you so much for the tip. I'll do so.

Pandora & YouTube is missing here too. Hopefully, they will show up on their own.
I forgot about YouTube, but good catch on your part noticing that, it's not showing up for me, either. You're right.

I think I'm just going to take upmichigan's advice on the whole, and just leave all of it be for now. The more I browse, the more I see, it's also saying there are only two programs scheduled in the to-do-list (which is wholly inaccurate), and the guide is oddly/spottily populated, the whole home function is acting wonky... So, giving it time, in general, seems for the best, at this point.

Thanks again for the tip of just giving it time.
 
#101 ·
05cb downloaded last night. No pandora or utube but it said I had no internet. Went to network and had to start the setup again and it found the internet. Went back to extras and it was 'initializing' the TV apps and pandora and utube still not displayed. 1 hour later same thing. Patiently waiting.
 
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