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HD DVRs, Receivers and R22: 0x059C/0x059D/0x059E Issues/Discussion

33K views 161 replies 76 participants last post by  Stuart Sweet 
#1 ·
Receivers included in this release:
HR20-700 • HR20-100
HR21-100 • HR21-200 • HR21-700 • HR21Pro
HR22-100 • HR23-700
HR24-100 • HR24-200 • HR24-500
R22-200 • R22-100
H21-100 • H21-200 • H23-600
H24-100 • H24-200 • H24-700
H25-100 • H25-500 • H25-700


Release notes: http://www.dbstalk.com/showthread.php?t=204388

We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver.

Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.

Thanks!
 
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#103 ·
billt1111 said:
05cb downloaded last night. No pandora or utube but it said I had no internet. Went to network and had to start the setup again and it found the internet. Went back to extras and it was 'initializing' the TV apps and pandora and utube still not displayed. 1 hour later same thing. Patiently waiting.
It takes time for some of these things to reload after a software upgrade. If Pandora and YouTube don't return in 24 hrs try reseting your receiver.
 
#104 ·
MysteryMan said:
It takes time for some of these things to reload after a software upgrade. If Pandora and YouTube don't return in 24 hrs try reseting your receiver.
I was actually expecting to see those things missing when my units got 5C8, but they weren't.

But reading in this thread brings up the issue of why are all 3 of my HR24-500s working great after the update with no issues at all after the initial no audio on one, and others are having some issues? Some seemingly pretty bad.

And I was having what I considered serious remote response (or lack of) issues with mine, some audio glitches (not serious, just noticeable) and overall not all that fast. The update fixed all my issues.
 
#105 ·
It does indeed look like they pushed an update of 05cb overnight last night to correct the issues they were having including the HDMI handshake issue I was having between my HR24 and my Denon receiver. Everything appears to be working correctly now!! Thank you DirecTv for listening to us and responding so quickly. I really appreciate it!!:D
 
#106 ·
My box has now had hours, and... I still have no YouTube, no Pandora, my apps don't work and I get some 301 error, yet, it says my box is networked, and I have Internet connected per the settings, and this is confirmed by the fact the whole home feature is now working.

Also, my to-do-list and my guide among other things are still not restored, and I have already missed recording(s), etc.

It's never taken my features this long to come back after any software upgrade before. Although, I did see someone note the amount of time I'm supposed to wait for any of the functions to restore may be 24 hours?

Which, if accurate, thanks so much for the tip, but I do have to say-- is a little excessive on Directv's part, given they've messed up my scheduler and guide functions... I'd understand if that was merely on an extra or two or three, or hey, four (YouTube, Pandora, Apps, My DirecTV)... oh wait. Lol.

But messing with the ability of a simple yet vital function like recordings/guide and potentially needing 24 hours for that to restore... is rather inconvenient.

I can't even manually record the shows that should be recording in the short term by checking my series manager (which has 0 upcoming recordings by nearly every thing in my series manager, which is inaccurate) and then going off to try to manually hit record, due to the fact that the guide is not really populated, at all. And this is an issue on more than one box in my home, on more than one model.

And, quite honestly, the 0x05C9 update a few days ago was working incredibly for me on the boxes it was installed on, all of the functions, guide, extras were available, worked, and were quick-- and this (05CB) thing seems slightly trainwreckish so far, as I literally have no extras or functions any longer, not to mention this whole... my recordings issue.

Slightly or more like, really irritating when they fix something that was not broken for some customers and break it-- particularly on a weekend, but I'm willing to be totally patient and understanding about the extras, but I'm going to have to call them if my ability to record/to-do-list/series manager/guide situation doesn't get rectified sooner than later, however, because that's a crazy broken function, in my opinion. I need my DVR(s) to record.

Given that some people have noted the "give it time" approach... does that mean I should not try to do a reset at this point? Thanks again for the tips and patience, everyone.
 
#107 ·
Got 5cb this morning on all my 24's, Pandora and Utube up, by TVApps are not, still initializing on all 5 of my 24's. :(
 
#109 ·
californiasun said:
My box has now had hours, and... I still have no YouTube, no Pandora, my apps don't work and I get some 301 error, yet, it says my box is networked, and I have Internet connected per the settings, and this is confirmed by the fact the whole home feature is now working.

Also, my to-do-list and my guide among other things are still not restored, and I have already missed recording(s), etc.

It's never taken my features this long to come back after any software upgrade before. Although, I did see someone note the amount of time I'm supposed to wait for any of the functions to restore may be 24 hours?

Which, if accurate, thanks so much for the tip, but I do have to say-- is a little excessive on Directv's part, given they've messed up my scheduler and guide functions... I'd understand if that was merely on an extra or two or three, or hey, four (YouTube, Pandora, Apps, My DirecTV)... oh wait. Lol.

But messing with the ability of a simple yet vital function like recordings/guide and potentially needing 24 hours for that to restore... is rather inconvenient.

I can't even manually record the shows that should be recording in the short term by checking my series manager (which has 0 upcoming recordings by nearly every thing in my series manager, which is inaccurate) and then going off to try to manually hit record, due to the fact that the guide is not really populated, at all. And this is an issue on more than one box in my home, on more than one model.

And, quite honestly, the 0x05C9 update a few days ago was working incredibly for me on the boxes it was installed on, all of the functions, guide, extras were available, worked, and were quick-- and this (05CB) thing seems slightly trainwreckish so far, as I literally have no extras or functions any longer, not to mention this whole... my recordings issue.

Slightly or more like, really irritating when they fix something that was not broken for some customers and break it-- particularly on a weekend, but I'm willing to be totally patient and understanding about the extras, but I'm going to have to call them if my ability to record/to-do-list/series manager/guide situation doesn't get rectified sooner than later, however, because that's a crazy broken function, in my opinion. I need my DVR(s) to record.

Given that some people have noted the "give it time" approach... does that mean I should not try to do a reset at this point? Thanks again for the tips and patience, everyone.
Try 2 menu reboots within 30 minutes of each other. This will flush your guide data causing it to be rebuilt. This has also worked for several people in the past to get their Pandora and Youtube back.
 
#111 ·
Under the circumstances, I would do a re-set, but I cannot guarantee the outcome....

Edit: Agree with Runner- flushing the guide is an even better idea, and will take only twenty minutes longer. Then do not try to load apps until tonight or tomorrow.
 
#112 ·
RunnerFL said:
Try 2 menu reboots within 30 minutes of each other. This will flush your guide data causing it to be rebuilt. This has also worked for several people in the past to get their Pandora and Youtube back.
Thanks so much for the tip. I will start that process now. I wasn't sure the best course of action to try and take... if I should reset, and/or whether it be the red button, the plug, or what. I'll do two menu resets, as you've suggested in that time frame.

Thanks, Laxguy. Will do. Thanks for the tip on the apps, too.
 
#115 ·
RunnerFL and Laxguy- Thanks to both of you, once again. Your suggestions worked perfectly. Menu reboot x2, had no hiccups, everything restored-- good as new.

Per the suggestion, I haven't tried to load my apps, so I can't comment on that, but they are visible in the extras section once again, so that's fine, I presume in 24 hours, they'll be functional when I do try them.

Guide, series manager functions, to-do-list, Whole Home, Pandora, YouTube, etc. are all back and working properly and quickly.

Only note I would make, it seems as part of the software upgrade, that the Pandora interface and/or functionality, etc. was tweaked some.

I'm pretty ignorant on what they're tweaking on that front, but just, aesthetically/functionally, it seems almost as if they rolled it back to the version I had one or two software updates prior.

Everything that the 05C9 upgrade exhibited in changes in regards to Pandora-- for instance, the changes made to the info status when in DirecTV mode like the exit Pandora capability they added to the info in TV mode, etc., and things like the song status/time bar with the switch to tv prompts above it, and how the red button worked, and how you exit, the ability to fast forward the tv without switching functions that was added, and all else seems to have been stripped or rolled back to the more initial premise, but, again, maybe there are other improvements/issues and it's difficult to tell by looking at it. Interesting.

Anyway, thanks again.
 
#116 ·
californiasun said:
Per the suggestion, I haven't tried to load my apps, so I can't comment on that, but they are visible in the extras section once again, so that's fine, I presume in 24 hours, they'll be functional when I do try them.
I read another post where TVApps are being rewritten or reworked or some such thing, and during the conversion (at DirecTv) they may not be available, which might be the reason, rather than the software upgrade.
 
#118 ·
Davenlr said:
I read another post where TVApps are being rewritten or reworked or some such thing, and during the conversion (at DirecTv) they may not be available, which might be the reason, rather than the software upgrade.
Interesting. Good to know. I've had issues with the apps on just about every receiver/model in our home at some point, just inconsistency in whether they will load or not, but, the error code associated with the update last night is a new one for me, so what you're saying makes a lot of sense. Thanks for the heads up on what may be at play in this instance.
 
#119 ·
Received OX5c8 last week, and then got OX5cb last night.....is this some type of "hot-fix"

I notice that it did torque around my screen resolution and did go from 16:9 to 4:3. It also did the normal amount of mucking-about with the Guide and To Do list (which is normally brought back into sync within 24-hours).

Confused the snot out of this old geezer until I saw that there was another download last night.
 
#120 ·
frapnitz said:
Received OX5c8 last week, and then got OX5cb last night.....is this some type of "hot-fix"

I notice that it did torque around my screen resolution and did go from 16:9 to 4:3. It also did the normal amount of mucking-about with the Guide and To Do list (which is normally brought back into sync within 24-hours).

Confused the snot out of this old geezer until I saw that there was another download last night.
Yes it was a hotfix because of the glitches in video and audio some were seeing.

I too got the 0x5CB last night over my 0x5C8. I was seeing perfect operation after 5C8, but now I'm seeing a little of the remote ignoring, much shorter periods of delay, and much less often, but still there. :(
 
#121 ·
Our receivers got the update this morning from the 0x5Ca update that was shown on there last week and the two that had external HDs on them somehow "lost" the externals and reverted to the internal HDs.

My grandparents, not very technically savvy, were wondering why their tennis and poker after dark were gone, thinking they had accidentally deleted the folder(s) by mistake, when in fact the receiver stopped seeing the HD upon the software update this morning. Thankfully I caught it in time and rebooted the receiver (by unplugging it, waiting a few seconds, and plugging it back in, which is necessary when dealing with external HDs) and got the external back up and into view.

This is getting really frustrating though, especially constantly haveing to redo our playlist sorting on all four receivers in the house after every software push. Don't these blasted software engineers get that what is "easy" for them to troubleshoot isn't easy at all for many that aren't technically inclined, such as older people like my grandparents? And now we have to watch for the external HDs "disappearing" each time a software push is done.

And to add salt to the wound, we still can't stream any of the MLB EI games between receivers. We have to record them on the receiver that they'll be watched on (the living room), because otherwise we get the fun error "Playback failed: No audio or video packets received from server." It used to be we could reset the receiver and it would fix it for that one day's recordings but it would fail again on subsequent recordings - now even that doesn't work.

I made a mention of the MLB EI streaming issue in the MLB EI thread, but for some reason I got no response and all I see going on in that thread is people bashing each other left and right. The moderators really need to clean up that sort of stuff over there and start actually...moderating, because the "please don't discuss each other" posts aren't working and the thread has degenerated greatly (thus people like myself who may be having issues and are seeking help get lost in the bruehaha).
 
#123 ·
dpeters11 said:
Playing a bit of a devils advocate....technology challenged users generally don't have external drives connected. I think it is still considered an unsupported feature.
I'm the one that installed the external drives. I'm basically the tech support for my grandparents, and make the user experience as pleasant as possible for them.

Unsupported or not, the software pushes shouldn't be causing the external to not be seen, nor should it be wiping our List preferences every time a new version comes out. It gets very annoying to have to reset all of the sorting preferences, not to mention the hit and miss "chance" of losing one's TV/Display settings such as aspect ratio, resolution, etc (I've lost those three times so far this year with the software updates).

And until DTV gets off their asses and put in larger (2 TB) HDs for their HD-DVRs, users that require a lot of space such as my grandparents (who record nearly 70 individual series (sports included in that) on a constant basis, will need to use the external SATA enclosure method of obtaining the space. Believe me, I wish we didn't have to do that, but DTV is still resting on their laurels and refusing to catch up to current space requirements.
 
#124 ·
I noticed yesterday a new release had been downloaded to my three HR24-500s, it was 0x5cb. I knew something was up because I have lost my sound effects, you know when you're using the remote to navigate, I've always had sound effects on "medium". No sound, none of the receivers. I changed the settings to off and then back to medium but nothing.

I have also noticed my TV Apps is still initializing this morning over 24 hours after the release installed.

Just thought I would add to the conversation!!
 
#126 ·
HR24-500 version 05CB
While ending a recording and viewing the playlist, it was too garbled to see anything.
All menu/GUI choices were the same.
Used the exit/hold option to change resolution, so I could send this report: 20120506-31C0

Cycling resolutions has "cleared" this before, so I knew how to be able to see the menu to send a report.
 
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