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HD DVRs, Receivers and R22: 0x059C/0x059D/0x059E Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Apr 24, 2012.

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  1. May 5, 2012 #121 of 162
    Terra Branford

    Terra Branford Cool Member

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    Jul 19, 2006
    Our receivers got the update this morning from the 0x5Ca update that was shown on there last week and the two that had external HDs on them somehow "lost" the externals and reverted to the internal HDs.

    My grandparents, not very technically savvy, were wondering why their tennis and poker after dark were gone, thinking they had accidentally deleted the folder(s) by mistake, when in fact the receiver stopped seeing the HD upon the software update this morning. Thankfully I caught it in time and rebooted the receiver (by unplugging it, waiting a few seconds, and plugging it back in, which is necessary when dealing with external HDs) and got the external back up and into view.

    This is getting really frustrating though, especially constantly haveing to redo our playlist sorting on all four receivers in the house after every software push. Don't these blasted software engineers get that what is "easy" for them to troubleshoot isn't easy at all for many that aren't technically inclined, such as older people like my grandparents? And now we have to watch for the external HDs "disappearing" each time a software push is done.

    And to add salt to the wound, we still can't stream any of the MLB EI games between receivers. We have to record them on the receiver that they'll be watched on (the living room), because otherwise we get the fun error "Playback failed: No audio or video packets received from server." It used to be we could reset the receiver and it would fix it for that one day's recordings but it would fail again on subsequent recordings - now even that doesn't work.

    I made a mention of the MLB EI streaming issue in the MLB EI thread, but for some reason I got no response and all I see going on in that thread is people bashing each other left and right. The moderators really need to clean up that sort of stuff over there and start actually...moderating, because the "please don't discuss each other" posts aren't working and the thread has degenerated greatly (thus people like myself who may be having issues and are seeking help get lost in the bruehaha).
     
  2. May 5, 2012 #122 of 162
    dpeters11

    dpeters11 Hall Of Fame

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    Playing a bit of a devils advocate....technology challenged users generally don't have external drives connected. I think it is still considered an unsupported feature.
     
  3. May 5, 2012 #123 of 162
    Terra Branford

    Terra Branford Cool Member

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    Jul 19, 2006
    I'm the one that installed the external drives. I'm basically the tech support for my grandparents, and make the user experience as pleasant as possible for them.

    Unsupported or not, the software pushes shouldn't be causing the external to not be seen, nor should it be wiping our List preferences every time a new version comes out. It gets very annoying to have to reset all of the sorting preferences, not to mention the hit and miss "chance" of losing one's TV/Display settings such as aspect ratio, resolution, etc (I've lost those three times so far this year with the software updates).

    And until DTV gets off their asses and put in larger (2 TB) HDs for their HD-DVRs, users that require a lot of space such as my grandparents (who record nearly 70 individual series (sports included in that) on a constant basis, will need to use the external SATA enclosure method of obtaining the space. Believe me, I wish we didn't have to do that, but DTV is still resting on their laurels and refusing to catch up to current space requirements.
     
  4. May 6, 2012 #124 of 162
    utbronco

    utbronco Mentor

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    Dec 26, 2007
    I noticed yesterday a new release had been downloaded to my three HR24-500s, it was 0x5cb. I knew something was up because I have lost my sound effects, you know when you're using the remote to navigate, I've always had sound effects on "medium". No sound, none of the receivers. I changed the settings to off and then back to medium but nothing.

    I have also noticed my TV Apps is still initializing this morning over 24 hours after the release installed.

    Just thought I would add to the conversation!!
     
  5. May 6, 2012 #125 of 162
    RAD

    RAD Well-Known Member

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    Dripping...
    Add me to the TVApps not working list, get still initializing. If I do the network services test get error 301 unable to start. I've tried a reboot and still no go.
     
  6. May 6, 2012 #126 of 162
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    HR24-500 version 05CB
    While ending a recording and viewing the playlist, it was too garbled to see anything.
    All menu/GUI choices were the same.
    Used the exit/hold option to change resolution, so I could send this report: 20120506-31C0

    Cycling resolutions has "cleared" this before, so I knew how to be able to see the menu to send a report.
     
  7. May 6, 2012 #127 of 162
    e4123

    e4123 AllStar

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    Tv Apps have been initializing (301)
    "show posters" missing from My Directv display
    Cast & Crew detailed information (photos, bdays, etc.,) missing

    Nice job of QA testing DirecTV.

    :(
     
  8. May 6, 2012 #128 of 162
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Thanks for your approval.
     
  9. May 6, 2012 #129 of 162
    dpeters11

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    We've been told that the TVApps errors are somewhat to be expected right now. And extended guide data always takes a bit to download.
     
  10. May 6, 2012 #130 of 162
    RAD

    RAD Well-Known Member

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    Dripping...
    it can take a couple days for those to show back up after a download that flushes the guide. If they're not back tomorrow I'd recommend doing a reboot to recover the .
     
  11. May 6, 2012 #131 of 162
    djrobx

    djrobx Godfather

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    I'm less than impressed that 5C8 was released with such an obvious bug. :( But, I'm happy that it's fixed.
     
  12. May 6, 2012 #132 of 162
    lparsons21

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    But for us that didn't have any issues at all with 5C8, 5CB was a slight step backward.

    Nothing earth shattering.

    And with the TVapps not working at the moment, I'm tickled to see them not work. Now to get a few other non-video, or poor video related items out of there! :)
     
  13. May 6, 2012 #133 of 162
    jes

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    Apr 20, 2007
    HR20-100
    Firmware: NR 0x5c8
    Report # 20120506-1C77
    Issue: 37+ secs to update a Guide page when an ad banner is on the page.
    When guide is up and a random page is displayed, I pressed 3 0 6 [ENTER]. It took 37+ secs to display the page shown correctly. Notice the program description does not match the highlighted program. Scrolling down channels it OK unless you scroll into the ad banner, then it's another 37+ secs...
     

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  14. May 7, 2012 #134 of 162
    retromzc

    retromzc Legend

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    Sep 6, 2007
    Fwiw, tv apps and posters started working again last night on my HR24-500 receiver.
     
  15. May 7, 2012 #135 of 162
    Rob Dawn

    Rob Dawn AllStar

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    Am I the only one having this problem with the new release (5cb on HR24):

    When fast forwarding a recording, when we get to the end, the Yes/No Delete options come up for a split second, but before we can pick Yes, the next recording up in the Now Playing List starts playing!!

    Very strange and annoying!!
    Rob
     
  16. May 7, 2012 #136 of 162
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    It sounds like you're using Group Play. If you hit play while on the folder it will start playing the oldest episode (IIRC, the oldest unwatched episode). When it gets to the end it will automatically stop the one you're watching and start the next episode.

    Could you have hit play on the folder instead of an episode?

    Mike
     
  17. May 7, 2012 #137 of 162
    codespy

    codespy Packers or Bust!!

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    My Pandora and YouTube working fine, but TVApps are dead since 0x5cb early Sat morning, the dreaded 301 error. Had several weather related outages (reboots) yesterday, but system tests all pass.
     
  18. May 8, 2012 #138 of 162
    trdrjeff

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    Dec 3, 2007
    While watching live TV last night & utilizing both tuners, the status bar for both programs was complete & orange as though it had been recorded and the entire program was available.
    HR20-100
     
  19. May 8, 2012 #139 of 162
    Rob Dawn

    Rob Dawn AllStar

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    That might be what happened! Because I didn't have the issue last night.

    Thanks Mike!
     
  20. May 8, 2012 #140 of 162
    sbelmont

    sbelmont Legend

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    Aug 5, 2007
    Received the latest update on my HR24 on Friday, which wasn't having any issues, but so far have not seen it on either of my HR20's, both of which have been having HDMI handshake issues with my AV system since the previous update.
     
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