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HD DVRs, Receivers and R22: 0x062C (Winter 2013) Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Nov 28, 2012.

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  1. mdyonke

    mdyonke Cool Member

    18
    0
    Mar 14, 2006
    HR20-100 stock. I have two problems that I never had before; one makes the DVR really unuseable. I have rebooted several times.

    1. I now have many recentrecordings that say they have recorded the full program, but when I push Play, the play bar shows a full bar of orange but then it jumps to end and shows me the Delete/Don't Delete option that you get at the end of the viewing a recording. So I can't watch any of these recordings.

    2. A little harder to describe: Wake up in the morning. The DVR is recording a channel and the DVR is "tuned" to another channel that I was watching when I turned it off the night before. The problem is that the channel I was watching is black and no sound. If I tune to another channel I get the same thing: no picture and no sound. I then tune to a OTA channel and I get picture and sound. Tune back to a DTV channel and still nothing. If I tune to the recording channel I get picture and sound. I can fix this by going to Settings > Sat & Antenna > View Signal Strength -- get warning about this will stop my recording > Yes, Interrupt. As soon as I do that the PIG, which was black, now starts showing the channel. It's pretty clear to me that the UI layer thinks everything is OK, but the lower-layers hijacked a tuner overnight. This only happens early in the morning.

    I know I have an old DVR, but so far it has served me well. Now I really dislike this box. I'm going to talk my friends who use other companies.

    Should I try to get DTV to replace my DVR (I know I'll have to sign up for two-year contract, but I don't want to pay for a new DVR)?
     
  2. jcwest

    jcwest Legend

    321
    5
    May 3, 2006
    No.
     
  3. inkahauts

    inkahauts DIRECTV A-Team

    21,534
    959
    Nov 13, 2006
    Tune to channel 1 for a couple minutes, and then see if anything speeds up.
     
  4. jimmie57

    jimmie57 Hall Of Fame

    6,402
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    Jun 26, 2010
    Texas City, TX
    See above.
     
  5. jibberyerkibber

    jibberyerkibber Legend

    238
    6
    Mar 1, 2012
    Both my HR23 and HR24 occasionally switch into the screensaver mode when they are on the same channel for a long time. Why? When I try to take my HR23 out of the screensaver mode by switching to a new channel, the screen goes black and stays black for a long time, like 30 seconds. Thanks.
     
  6. dpeters11

    dpeters11 Hall Of Fame

    16,184
    483
    May 30, 2007
    Cincinnati
    If it's not paused, it should not be coming up, it's a bug. The only thing that should happen is if no buttons are pressed for four hours, it starts to go into power save mode if that is turned on.
     
  7. Diana C

    Diana C Hall Of Fame DBSTalk Club

    2,117
    293
    Mar 30, 2007
    New Jersey
    Saw this bug for the first time last night...we were watching the Golden Globes and at around 10:30 PM the screensaver came up on our HR24-500. It cleared by pressing "play" (even though we were watching live).
     
  8. jimmie57

    jimmie57 Hall Of Fame

    6,402
    293
    Jun 26, 2010
    Texas City, TX
    I don't know why it is doing that but any button press on the remote is supposed to bring it out of the Screen Saver.
    Have you tried pressing the Pause or the Exit button to see if they will make it go away ?
     
  9. Lord Vader

    Lord Vader Supreme Member

    8,679
    38
    Sep 20, 2004
    Galactic Empire
    All of my receivers do this--the HR20s, HR22s, and HR24s. Every time I turn on my home theater system, the screen shows the screensaver floating around. I have to push a button on my Harmony remote to get rid of the thing. Strangely, this never happens when I stay on the same channel and watch something live. It has only been occurring when I turn on the entire system for the day. (Note: I do not have my DVRs turn off; their power remains on.)
     
  10. inkahauts

    inkahauts DIRECTV A-Team

    21,534
    959
    Nov 13, 2006
    If the receiver is defective, a replacement should not trigger a new contract. So yeah, if its not working right, call and get a new one. They may run you through some diag steps or even send a installer to check first before replacing though.
     
  11. skinnyJM

    skinnyJM Legend

    122
    0
    Nov 19, 2005
    DFW DMA
    Separate problems with both R22-100 units tonight.
    DVR 1- Dumped buffer at 6PM CST.
    DVR 2- Unresponsive to both remote and front panel input. Had to RBR.
    0x062c had been doing well (other than the usual stuff that has been discussed on this forum many times) here.
     
  12. jibberyerkibber

    jibberyerkibber Legend

    238
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    Mar 1, 2012
    The screen saver always goes away when I press PLAY. I was just worried that my units were failing, especially since I put new hard drives in both of them. The data was transferred from my old hard drives.
     
  13. mdyonke

    mdyonke Cool Member

    18
    0
    Mar 14, 2006
    I fixed this by pulling the AC plug, waiting a while, and plugging it back in again. Next morning everthing was working as normal. I had done serveral RBR with no effect. Clearly, pull-the-plug is sometimes more effective than RBRing.
     
  14. Getteau

    Getteau Icon

    859
    10
    Dec 19, 2007
    Houston
    HR24-100, HR22-100 and HR21-100

    I had this issue with the last NR and it happened again yesterday.

    When the new HD channels went live, the SD versions were removed from my custom guide. However, the new HD versions weren't added. So I basically lost 3 channels in my custom guide.

    If I tried to tune to those numbers directly from the remote, they would come up. However, when I hit Info and went over to the favorites tab to add them back, they showed they were already in the Custom 1 list. To get them added, I had to go the long way through Menu and then to favorites and then to edit favorites. From there, I was able to add the three channels back to the custom list.

    I'm sure this is because I had the option to "hide SD duplicates" selected.
     
  15. inkahauts

    inkahauts DIRECTV A-Team

    21,534
    959
    Nov 13, 2006
    As you suspect hide sd duplicates was the cause. It would be faster to simply type the channel number in so it tuned to that channel, then in the info bar go to favorites and move down to ad this channel the favorites list and click and your done. No need to get into menus. ;)
     
  16. VARTV

    VARTV Godfather

    480
    0
    Dec 14, 2006
    Virginia...
    Recordings made with AM21N can be played on other receivers but after a minute or two, the picture starts to stutter. Receivers are interconnected via Ethernet (cat6, gig switches and router). I have 4 HR24s and 2 HR21s...
     
  17. Getteau

    Getteau Icon

    859
    10
    Dec 19, 2007
    Houston
    I tried the direct tune/info bar approach and it didn't seem to work. When I went to the info bar after direct tuning, it showed the channel was already part of the custom list (it just wouldn't show up in the guide). I'm guessing the DVR went to the SD version when I direct tuned the channel because it was already in the favorites list. Like I mentioned in the report above, unless I went the menu approach, there was no way to add the HD version because the info bar approach already thought the channel was in the list. Next time I'll try to direct tune, remove the channel from the custom list, change the channel, direct tune again and see if I can add it back.
     
  18. Getteau

    Getteau Icon

    859
    10
    Dec 19, 2007
    Houston
    So with the new HD additions today, I had to go around and do this again. Instead of going the menu approach, I direct tuned the channel and and did the info bar approach. Even though it says it's already in my Custom 1 favorite, I was able to go down to add to Custom 1 and put it in the list.

    Since it shows up as already in custom 1, it still seems like a bug to me.
     
  19. Feb 1, 2013 #119 of 120
    jibberyerkibber

    jibberyerkibber Legend

    238
    6
    Mar 1, 2012
    Since about when 0x062c came down, my HR24 oftentimes reacts to a single press of a particular function button of the remote by doing what I want it to do twice. For example, I am scrolling through a list of saved videos and I hit the down button and the highlight jumps down two items instead of just one. Or I hit the scroll down button and the page jumps two pages instead of just one. My remote doesn't feel sticky. I've noticed the same problem somewhat more occasionally on my HR23. My HR34 doesn't have this problem. Any ideas? Thanks!
     
  20. Feb 1, 2013 #120 of 120
    RACJ2

    RACJ2 Hall Of Fame

    3,866
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    Aug 2, 2008
    I have the same issue and its happened in some other releases as well. I use a Harmony remote with an HR22. The only thing that works for me is to point the remote at a wall next to me and have the IR signal reflect off the wall. Then it doesn't double up.
     
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