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HD-extra fiasco

Discussion in 'DIRECTV Programming' started by Barmat, Dec 16, 2007.

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  1. NinerK

    NinerK Legend

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    Good point, however, at least we'd be informed.
     
  2. twodutys

    twodutys Mentor

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    Good Post Bill! They don't realize that the majority will see thru the smoke and mirrors and take offense to it.;)
     
  3. liberty

    liberty New Member

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    We're not happy with Direct TV at all. In fact, we changed to Direct TV in October, and already, they have turned off 5 HD channels, then told us we would have to pay to get them, BUT they would "give" us 3 months free. I told them I thought that how they advertise is simply "Bait and Switch". We're only into the 3rd month with Direct and they are changing what we were told we would get.
     
  4. liberty

    liberty New Member

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    As to the above sugestion about posting to other forums about how Direct TV does business----we did post to other forums, and advised those with Dish to stay with Dish.
     
  5. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I find that a bit interesting, as Dish has less HD channels for more money per month...but then...maybe some folks like that... :D

    :beatdeadhorse:
     
  6. dreadlk

    dreadlk Hall Of Fame

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    Great point and this is exactly what is happening. I would also add that in this modern day of the internet, the companies also seem to deploy a few people to keep the Natives calm. I have seen this tactic used before on another forum by employees of a company called N*S. They had staff anonymously join the forums and then they would tell everyone that theres nothing to worry about, don't get upset, the price increases and channel loses are only fair. I am sure some of the people who have been trying to calm our nerves are legit but you can be sure that buried in the Mix are one or two employees.


     
  7. joed32

    joed32 Hall Of Fame

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    Jul 27, 2006
    And what would all of the other HD channels cost you?
     
  8. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Cost of a cell phone usage has gone down?

    It now costs me almost 3 times the cost for our cells phones, then it did just about 4 years. ago.
     
  9. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    Galactic Empire
    Tell me about it, Earl! But on mine, about 25% of the total bill each month is taxes and fees. Ridiculous!
     
  10. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    The $9.99 is an access fee... to cover the costs of the distribution and the other costs of devliering the HD components to you.

    Access to the actual channel, and the rate it is based on is based on the "channel" itself... not the HD version of it (doesn't mater if it is SD or HD).

    So the only HD channels you are "paying" for are the HD Extra pack ones.
    The others... you are paying to get access to HD versions of it, but you already have the channel as part of your base package.
     
  11. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Unless in their contracts they are allowed to inject their own banners... or content in those channels... they can't legally alter the programming.

    And there have been commercials for the HD Extra Pack.
    The information HAS been available since October.
    It was in the press release information as well.

    It takes the average customer... 3 minutes to add the channels on DirecTV.com, and about 10 if you have to call.

    Some people have had a difficult time, yes... but that even happens when some people try to add HBO...

    This is now a week old... so either, you are not really watching these channels that much, as you are just finding out now that they need to be added.... or not sure what is going on.
     
  12. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Umm... since October, they were part of the free-view, while things were still in flux basically.

    The HD Extra Pack... just became active on 12/15...
    And you can subscribe to it... and still get the 3 months free.

    No one should be paying for HD Extra Pack till March 2008
     
  13. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Nov 15, 2005
    So....
    Out the door... already pay more money... for less HD channels...
    Even if you do subscribe to the HD Extra pack... you are $5 less a month.

    But hey... look at the posts from the Dish folks that are ticked that they are stuck in contracts as well.
    Or those in cable-co areas... where they are not getting the HD channels that other customers for that carrier are getting (in other markets)
     
  14. msmith198025

    msmith198025 Member of the Year

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    yeah i dont see the point of telling them to stay based on this OPTIONAL fee. Even with it, D* is cheaper (for HD)
     
  15. winston4u

    winston4u New Member

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    For all the whining and moaning I've read here, about Diret TV's arrogance and price gouging for the HD Extra Pac, I don't believe I've seen anyone comment about whether the content of these channels makes them EVEN WORTH subscribing to.

    The only channel in the package that actually contains any NEW material that's remotely of interest is Smithsonian. The majority of the films on MGM HD and HD Net Movies are second-rate crap that are repeated over and over, ad-nausium. Other than the fact that they're HD, the fare on these two channels is little better than what's on the AFC channel or Turner Classic Movies -- and neither of which, do I think most people would pay extra for, based on their content.

    Similarly, UHD is mostly re-cycled failed network series plus an occasional movie of the same ilk as MGM and HDNM -- second rate that's been repeated dozens of times.

    I am not pleased with Direct TV's charging extra for these channels, but that's not the main reason I won't be subscribing. For me, as I've indicated above, the content of these channels just isn't worth ANY premium -- I have better DVD movies in my library than are on these channels most of the time. And if there's a newer film that I want to see, but not own, HD pay per view is just the ticket (pardon the pun) WITHOUT any ongoing monthly charge.

    This is the same reason I dropped Showtime and HBO -- endless repeats of the same old films with just a smattering of new material. Simply NOT WORTH the ongoing cost with PPV films available for the click of the remote.

    The biggest problem with the content of much of what passes for programming is there are simply too many channels for the available NEW material, plus the Hollywood studios now control, with an iron fist, how films are rationed out for exhibit and MAXIMUM profit.

    Like it or not, no matter how big the satellite, cable and TV networks are, they are all at the mercy of the film and production companies, which hold all the cards when it comes to what there is to view on ANY medium.
     
  16. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    winston4u, clearly you get it. :)

    Personally, I find enough interesting material to justify the expense; that is just me. I'm very glad you've made a thoughtful decision that fits you and your family.

    And that is the whole point. If you like the channels in any package enough to buy, go for it.

    And may everyone have a very Merry Christmas!
    Tom
     
  17. inazsully

    inazsully Icon

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    Why would you suggest they stay with Dish Network? Why would anybody with HD want to stay with Dish Network? Perhaps its a "principle" thing because of the "fiasco" being discussed here, but come on, let common sense prevail. Why would you want to pay $4.00 a gl for gas when better gas can be had for $3.00gl?
     
  18. Impala1ss

    Impala1ss Godfather

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    Earl, you do a great job of defending D* and its policies (or lack thereof) and you have explained a lot to me as a new (3 month) subscriber.

    That being said, I believe that if a new person to satellite/cable tv dropped out of the sky, they would have a far different conclusion than most of us, after reading this thread. The many things talked about here are merely symptoms of the real problem - the LACK OF EXPLANATION FROM D*, itself.

    For every real, or imagined problem with channels, costs, installation, etc. there are hundreds of people on this forum who believe they have the REAL explanation for the problems being discussed. Some are better than others at defending their position as to the cause of said problem. Even I postulate at times as to a "real" answer.

    HOWEVER - NOTHING, as in 0, zip, zilch, nada comes from D*. Only they know the real answers to questions asked in this forum, and others, but they simply stonewall, and refuse to answer. Kind of like having a medical symptom that the doctor refuses to talk to you about, telling you to find out about your problem on medical forums.

    This is the real problem. Can you imagine if D* simply posted why a problem under discussion, e.g. lip sync, at al, is occuring and what they are doing about it, why it is difficult to solve, and about how long before a solution will occur?

    I know of no business model that recommends SILENCE as the solution to customer problems. Of course, with a 2yr. contract, I guess you can tell everyone to go suck eggs. What will they do leave? and pay a fee for doing so? Kind of a win/win for D*.
     
  19. NinerK

    NinerK Legend

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    Just been working long hours that's all. I've been wokring roughly 9:30 am to Midnight every day for the past 2 weeks. And I do/was watching those 5 channels occasionally. This is how I knew there were no banners.

    Sure the information "HAS" been available and HAS been in press release and there may HAVE been commercials re: the HD EXtra Pack; but I didn't see them. There was no correspondence on my bill, no phone call and no e-mail.

    Sheesh, they sent me a follow up e-mail after I called Thursday, why couldn't they send me an e-mail at some point since October to let me know?

    It is just incredible that some here are unwilling to admit that DTV MAY HAVE acted disingenuous. At the very least DTV could have handled it more sensitively, as evidenced by the fact that so many of their paying customers are disappointed. Why can't some here at least admit that?
     
  20. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    I'd like to focus on these points for a moment.

    Does any video services provider give wide-sweeping answers to "the lip-sync" issue that affects them all?

    Is it wise for any provider to publicly say "It is their fault". Even if true (and it is) does that really satisfy anyone?

    If DIRECTV actively monitors all the channels and told you that information, would that help? (They do, of course, then they contact the networks and work together to solve the networks' problems. It makes sense for them to.)

    As for your comment "Only they know the real answers..." that is completely wrong on the lip-sync issue. Only the engineers at the individual networks have a clue and might not even know themselves.

    Sure DIRECTV can announce other solutions to problems as soon as they determine them, but should there be a manufacturing delay, would you understand that? You might, but many people don't and then are angry that "DIRECTV promised" a date that slipped.

    Lastly, when DIRECTV tells me things I can release to everyone, that is DIRECTV telling us. No, not thru the press and marketing arms. But surely you don't want those machinations to slow the information flow. :)

    In any case, everyone have a very Merry Christmas and an even better New Year!
    Tom
     
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