Actually I would still be a happy D* customer if I had been denied a years credit because even know I don't like seeing the price of things go up I understand that it's business and things do go up. I just like the fact that if you ask them for something in a reasonable manner and they can do it, that's great. In my world everything is negotiable and if you don't ask you don't get it. I'm in the catering business and my prices go up every year or whenever I want them to. Customers that like the service I provide can deal with that or go elsewhere. It's pretty simple to me. Anything else?