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HD Programming Turned Off After Trade-in Received

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by hokie-dk, Apr 28, 2006.

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  1. hokie-dk

    hokie-dk AllStar

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    Feb 4, 2006
    I went to watch something on my 622 last night for the first time in a couple of days and found that all my HD programming had been canceled. I talked with a very nice CSR in Christiansburg, VA. He told me my programming was canceled when E* received my old 921 that had been turned in for the credit. He had no idea why or how that happened.

    He said the $200 credit had already been applied, but couldn't explain why the service was canceled. He also couldn't restore the service with his ID - he had to get a supervisor to do it.

    I don't know if anyone else has had this problem, but I find it hard to believe I'd be the only one. The CSR did provide me with a $10 credit for the two days of service I missed. The problem was resolved in about 12 minutes from the time I started dialing the phone, so I'm quite satisfied with this particular customer service experience.
     
  2. Rogueone

    Rogueone Hall Of Fame

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    Jan 29, 2004
    great, just one more thing to watch out for :) That would screw me up cause ever timer i have currently is an HD timer. Maybe I need to go make SD backups of everything again haha
     
  3. hokie-dk

    hokie-dk AllStar

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    Feb 4, 2006
    Don't know what might happen to your timers because I didn't have any set. It did retain all the HD guide info, including the HD favorites guide I'd created. Every HD channel I selected gave me a message to call Dish. It knew they were there - I just couldn't view them. Maybe it would retain the timers.
     
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