With the HD ready check, it seems like there will be lots of calls to Directv as a result. Things could be hectic if my experience is a clue. Here is my call log for your enjoyment: 8:54 Call Customer service number and navigate voice mail menus. Placed on hold 8:59 Talked to CSR to explain HD upgrade needed (HD TIVO => HR2x). Told it was not a problem. I should be able to get the upgrade for S&H (19.99) 9:01 Transferred to customer installation (CI) and put on hold 9:02 Talk to CI who gathered information 9:06 First offer of $299 plus S&H made and rejected. The CI searches for new offer 9:09 CI comes up with $199 plus S&H offer which I reject. 9:11 Transferred to CR (customer retention) and placed on hold 9:12 Talked to CR where problem is explained again. Shops for new offer. 9:15 New offer of free plus S&H ($19.95) made I accept. 9:17 Schedule install date 9:18 End of call My experience was good but it took a lot of time. I guess it would be shorter if I paid more money. Things could get bad at the call center if everyone calls them.