CABILL, I think your post just goes to show what's wrong with E*'s billing system. They have so many different types of aggreements with different fee structures that it's nearly impossible for anyone to figure it out. To make matters worse the same fee can go by several different names - lease fee, rental fee, access fee. Some fees can be waived if the subscriber meets certain conditions (such as plugging the reciever into a phone line) and others can't. Some are included in the base programming package for some people. It's no surprise that you can play CSR roullette and get as many different answers as CSRs. E* would go a long way toward better customer service just by simplifying their fee structure.