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HDCP errors popping up suddenly...

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by slickshoes, Sep 23, 2011.

  1. slickshoes

    slickshoes Legend

    261
    1
    Sep 20, 2009
    Southern...
    Hi guys, recently my 722k is reporting HDCP errors on certain things. I tried watching an episode of Entourage the other night, error popped up, couldn't watch it. There are also a few blues clues in my rentals area that have been watched before that are now reporting that error. What gives? I haven't tried the obvious pull power, reboot yet, just wanted to hear your thoughts.

    Oh yeah, nothings been touched, cable, equipment wise either.
     
  2. mdavej

    mdavej Hall Of Fame

    2,401
    32
    Jan 30, 2007
    Might have something to do with THIS.
     
  3. Geronimo

    Geronimo Native American Potentate DBSTalk Gold Club

    8,303
    0
    Mar 23, 2002
    It might if Blue's Clues is on HBO Comedy.

    to the OP are you connected by HDMI, component, &&&&
     
  4. mdavej

    mdavej Hall Of Fame

    2,401
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    Jan 30, 2007
    Blue's Clues is pretty funny. I just thought there may be a chance a few other HBOs would be affected if mistakes were made or we weren't getting the whole story. You never know, especially since nothing has changed on the OP's end.
     
  5. slickshoes

    slickshoes Legend

    261
    1
    Sep 20, 2009
    Southern...
    HDMI > Onkyo 606 > Panny plasma

    Same setup I've had since Dish was installed about 2 years ago.
     
  6. Geronimo

    Geronimo Native American Potentate DBSTalk Gold Club

    8,303
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    Mar 23, 2002

    Well if he uses HDMI it is unlikely that is the cause.
     
  7. slickshoes

    slickshoes Legend

    261
    1
    Sep 20, 2009
    Southern...
    Well, power pull to reset did the trick, no more errors in the on demand blues clues downloads... I'll have to keep an eye on it.
     
  8. BillJ

    BillJ Icon

    858
    6
    May 5, 2005
    HDMI is touchy. Every once in a while one of my HDMI connected TVs will fail to mate with the receiver (or the other way around). Usually shutting everything down and restarting will fix it but sometimes I have to reboot the receiver too.
     
  9. crockett_18

    crockett_18 AllStar

    81
    0
    May 2, 2010
    Same problems here, all HBO and Moviemax channels I get the HDCP error message, the rest of the movies are ok.

    So I should then just swap out my HDMI for Component Video and that should solve my problem?
     
  10. jjlawyer

    jjlawyer Cool Member

    18
    0
    Dec 7, 2004
    I had the same problem. I switched from HDMI to component and that worked. It also worked with hdmi when I took out the hdmi splitter used for the xbox 360. This all started a week ago.
     
  11. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    If you get the pop up message 860, HDCP error, with any type connection besides HDMI, please provide your TV model, receiver number, type of cable connection from the receiver to TV, and which TV the error pops up on. Thanks.
     
  12. hdcl

    hdcl Cool Member

    35
    0
    Sep 18, 2007
    I also started getting the HDCP error last night when trying to watch a DVRed episode of Boardwalk Empire. It says by device is not HDCP compliant, which it is. If I check system Info, it shows "Digital Video - Yes" and "HDCP - Yes". I have not tried power cycling the receiver yet.

    I will try the power reset and see if that resolves the issue.
     
  13. sanagnos

    sanagnos New Member

    3
    0
    Apr 6, 2007
    Getting the hdcp error with hbo, won't even let me switch to the stations. Model - new Sony KDL-40BX420, receiver VIP612 DVR, HDMI connection. Tried power cycling, no luck. Switched to component and it works now. Other HDMI devices worked the whole time.
     
  14. P Smith

    P Smith Mr. FixAnything

    21,330
    127
    Jul 25, 2002
    Mediterranea...
    Just above your post, Ray did ask pertinent info about your setup. Do you understand how important for engineers/SW coders to know the data ?
    So, please add it.
     
  15. P Smith

    P Smith Mr. FixAnything

    21,330
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    Jul 25, 2002
    Mediterranea...
    You need provide your setup info ! The posts are just whining, not giving any input to fix the issue !
     
  16. hdcl

    hdcl Cool Member

    35
    0
    Sep 18, 2007
    Yes, sorry about that. I figured I would post that information if the problem persisted.

    Power reset seems to have resolved the issue. I have a VIP 722 HD Receiver hooked up directly to an Optoma HD-81 front projector via HDMI. Audio out goes to a separate Yamaha receiver via optical connection
     
  17. Rhif Rhaf

    Rhif Rhaf New Member

    1
    0
    Oct 10, 2011
    I've been enjoying Dish HD for years. Since Jan 2010 I've been watching on a Panasonic 65S1, and upgraded to a 722 DVR receiver earlier this year. I 've been using all HDMI connections and cables, through an HDMI switcher. NO issues at all; could watch and record any channel I want. I constantly scan all channels on a DAILY basis, looking for new movies, shows, etc. On Saturday, Oct 8, I was about to watch Harry Potter & The Deathly Hallows and saw this HDCP (890?) message for the very first time on this set. ALL nine of my HBOs are blocked! The strange thing is that, in another room, my other Panasonic plasma (an older monitor, model# ending in 7UK) displays them all just fine. It got the message once, and when I went into the Dish info menu, it had "yes" for both HDCP notations. When I got out of the menu, the older set was fine. The newer plasma, however, can't see HBO as of Saturday. Do I have to reconfigure my entire system BACK to component after investing in HDMI accessories? Why can't Dish send a firmware fix to the 722?
     
  18. Frodo301

    Frodo301 Cool Member

    25
    0
    Sep 15, 2007
    Have you tried to bypass the hdmi switch and connect directly to your tv? Noticed over on the 922 board a fix was to unplug the hdmi and plug it back in and use component. This apparently resets the handshake between the receiver and tv for hdcp. Don't know if it would work for the 722 but worth a try as a temp fix.
     
  19. P Smith

    P Smith Mr. FixAnything

    21,330
    127
    Jul 25, 2002
    Mediterranea...
    Actually, each time when you connect HDMI cable to source/target the negotiation start from beginning. No resets or re-stating the connection. Absolutely new session.
     
  20. JimD

    JimD Legend

    151
    0
    Apr 8, 2005
    It was my thread on the 922 forum wherein I stated that reseating either end of the HDMI cable will correct the situation. So will cold rebooting (disconnect/reconnect power) the 922 - but that is an onerous process.

    Curiously, power cycling (via the power cord) the TV has NO EFFECT!

    How is it that removing and restoring power from the TV is not seen as "starting a new session" on the HDMI cable, but disconnecting the HDMI cable and reconnecting it is? Do you know?

    Not sure about the 722, but the 612 (so probably the 722 also) shows whether or not you currently need to clear this issue in the menu "System Setup/Diagnostics/Analysis/HDMI Test" Scroll the leftmost item "Disp. Info" up a few times to see "HDCP". The value of "hdcp_state" will be "ENCRYPTED" if you are allowed to watch shows requiring HDCP, or it will be "AUTH PENDING" if you are currently experiencing "the bug". In that case, cycle the HDMI cable connection.

    This really needs to be fixed. I hate having to go around to the back of the entertainment center to unplug/replug a cable to be permitted to watch TV I am paying for!
     

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