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HDMI port stopped working

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by sn4p, Dec 26, 2009.

  1. sn4p

    sn4p New Member

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    Dec 26, 2009
    I had a power surge and later when I turned on my TV connected to the HDMI port on my Vip 612 it was all black. I tried everything (reset, switching cables etc.). I have verified that the cable is good and the HDMI port on the TV is working. If I go in the system setup->diagnostics->advanced->hdmi I can see that the HDMI port recognizes the TV (it says Panasonic TV) but the status is AUTH_PENDING. It sounds like there is some issue with the handshake. I tried hooking it up to my Pioneer and I get the same problem (it recognizes the Pioneer but stuck in AUTH_PENDING). This tells me the HDMI port isn't "totally" blown but maybe the HDCP chip or something? Any help appreciated.

    PS. Everything works fine with component cables.
     
  2. ctc

    ctc New Member

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    Dec 29, 2009
    I had the same problem with my 622. Unfortunately I couldn't fix it and just lived with it. Sorry this isn't much help but I did get upgraded to a 722K so I'll be using HDMI again soon.

    Call support and if they won't replace it for you for free I would tell them you're considering switching to a competitor.
     

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