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HDMI signal not supported?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by ggotch5445, Dec 27, 2011.

  1. ggotch5445

    ggotch5445 AllStar

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    Sep 27, 2009
    Hello,
    I am the home theater expert (or thought I was!) in my community.

    My neighbor, who has had a good experience with his component connection, to his 722k, just received an HDMI cable from me for Christmas. We have found that with connecting his new cable to his Sony HDTV, the TV is responding "not a supported format, check source device". The display is also flashing "480i SD" as well.

    Anyone have thoughts as to a solution to this dilemma? I have never encountered this with my 722.

    Thanks
     
  2. dmspen

    dmspen Hall Of Fame DBSTalk Club

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    Dec 1, 2006
    Los Gatos,...
    I believe there is an HDMI reset on the 722. I wish I could tell you where but I'm not home right now.

    The other thing to try is power on the components in a different order. My Panny TV likes to be on first before I power up my AV receiver. Otherwise the HDMI handshake is a bit flaky.

    Also, unplug both the TV and the 722 from the wall, install the 722 and power up the 722. After its done with its reboot, try the TV.

    Other than tha I'm at a loss.
     
  3. Stewart Vernon

    Stewart Vernon Leapin' Lizard Staff Member Super Moderator DBSTalk Club

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    Kittrell, NC
    If he has an older HDTV it is also possible the 722 is set for a mode that the TV may not accept.
     
  4. MikeJH@DISH Network

    MikeJH@DISH Network Guest

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    Dec 28, 2010
    It sounds like you are dealing with HDCP issues. Press the Menu button on the remote then select "System Setup," "Installation," "System Info," and "Next." Verify that "HDCP" displays "Yes. If "No" then either the TV or digital video connection is not HDCP-capable. If your connection is not digital, the receiver will not be able to verify that their TV is HDCP capable. HDCP affects only a small number of customers. Some customers may be affected by HDCP if they have an HDTV from 2005 or before AND if they have a digital connection.
     
  5. ggotch5445

    ggotch5445 AllStar

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    Sep 27, 2009
    Thanks everyone for responding.

    Had I expected that there could have been any kind of issue here, I would never have given my neighbor the HDMI cable. He is quite the most impatient kind of person, making it difficult to attempt to calmly solve the problem. And as I mentioned he really had been content with the component connection.

    I was hoping that someone would say, "just go into screen A, click B, and connect the cable." :)

    I might try dmspen's thought about unplugging the 722, connecting the cable, and then let it boot up. Otherwise I may tell my neighbor to keep the cable for when they finally get a Blu-ray player. Or wait for some possible incident where Dish would have to come out, and he could mention the issue to the tech at that time.

    For my own part however, I remain puzzled at his TV flashing the "480i SD" notice. I thought that perhaps some misplaced setting was somehow feeding the TV2 SD signal digitally, through the HDMI output on the 722.

    Well, I'll keep checking back to the thread in case someone remembers something that could be causing the issue, but thanks again to you guys for offering your thoughts.
     
  6. Jim5506

    Jim5506 Hall Of Fame

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    "If it ain't broke, don't fix it", strikes again.
     
  7. Stewart Vernon

    Stewart Vernon Leapin' Lizard Staff Member Super Moderator DBSTalk Club

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    How is he supposed to do that when he has no video with the HDMI cable connected?
     
  8. Stewart Vernon

    Stewart Vernon Leapin' Lizard Staff Member Super Moderator DBSTalk Club

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    Kittrell, NC
    You didn't answer my question about what mode the receiver was set to before connecting the cable... It sounds to me like you have the recover set to output a mode that the HDTV does not accept via HDMI.

    Reconnect with the old cables and see what the output is set to... Then try a different setting before connecting the HDMI again.
     
  9. jsk

    jsk Icon

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    Dec 27, 2006
    His component cables still work. If that doesn't work, hook up a coax cable just so you can see the video.
     
  10. Stewart Vernon

    Stewart Vernon Leapin' Lizard Staff Member Super Moderator DBSTalk Club

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    True... But with component connected the HDCP will fail anyway... So how can he perform an HDCP test when HDMI is not working at all?

    I still think I am right and he just needs to switch to a supported video output.
     
  11. puckwithahalo

    puckwithahalo Hall Of Fame

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    Hook up the component cables or RCA cables and go to menu - system setup (6) - HDTV Setup (8) ; sounds like that may be on 480, change to 1080i and then try the HDMI ; if its already on 1080i, then I'm stumped for the moment.
     
  12. CeeWoo

    CeeWoo Godfather

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    Dec 1, 2008
    One of my HDTVs gives that same "Not Supported Format" comment when I send it a 1080p signal from my blu ray player, so I think you have a chance of being correct also. But I'm sort of a putz when it comes to much of this :lol:
     
  13. ggotch5445

    ggotch5445 AllStar

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    Sep 27, 2009
    Sorry I didn't get back with the receiver's output. I'm pretty sure that when I checked HDTV setup, while the component cables werte connected, the output noted was 1080i. BTW his Sony HDTV is a 2007 model.

    Is there some other setup mode indication I should be looking at?

    Thanks
     
  14. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Northern...
    You might want to consider this posting exchange from back in 2007:
     
  15. Stewart Vernon

    Stewart Vernon Leapin' Lizard Staff Member Super Moderator DBSTalk Club

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    You might want to double check since it sounds like the TV is saying it is seeing a 480i signal.

    IF that isn't what is going on then I am at a loss.
     
  16. ggotch5445

    ggotch5445 AllStar

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    Sep 27, 2009
    I'll double check that to be sure, but my neighbor's TV image, with the component cables in place, is clearly HD, as his display's incoming signal banner verifys, with its 1080i indication.

    I do believe the flashing "480i SD" is indeed some kind of clue, but why it's occurring only with the HDMI remains the mystery.

    Thanks
     

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