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HDMI Stopped Working

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by welchwarlock, May 1, 2006.

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  1. erasmu

    erasmu AllStar

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    Nov 17, 2003
    I just got my 622 installed today. The HDMI worked great for about 4 hours. I tried rebooting, but it has not come back. I hooked up a component cable and have a good picture, but I don't think it is quite as sharp as the HDMI was. I believe it is a software issue. When Dish sends out a new unit, it will work for some period of time until the user does just the right combination of actions or use that mess it up. A new unit appears to fix the problem for some time. I suspect that most will be in the same shape shortly. I hope the upcoming software release will fix the problem. I believe most of us would prefer the HDMI connection.
     
  2. tigerhonaker

    tigerhonaker Cool Member

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    May 8, 2006
    I would love to try the (HDMI) connection as well. I am "Chicken" until I see and or read where users are not having all these problems with using it. I really think that E* knows as we do here that there is a Big-Problem with the Software controlling this and if they would come out and tell (Everyone) I think they and us as the End-Users would be alot Happier.

    I'll wait and see what happens on this. :nono2:
     
  3. dpd146

    dpd146 Godfather

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    Oct 1, 2005
    Mine didn't come with HDMI or Component, only s-video. E* gotten cheap. My 811 came with DVI and Component.

    On a side note, HDMI is not just a problem for E*. Check out the AVS forum for tons of info on HDMI. I have ditched HDMI/DVI all together and just go with component. There is no difference for my eye, and you rarely hear of a problem with them.
     
  4. bluescat

    bluescat Cool Member

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    Apr 28, 2006
    I got my 622 installed yesterday, and had a HDMI/DVI cable I had ordered off the internet. Hooked it up, and this has not been a problem. Great reception so far.
     
  5. olgeezer

    olgeezer Guest

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    Dec 5, 2003
    I earlier mentioned a 4:3 aspect shift with my 622. Checked this weekend and it only occurs through HMDI input. Did not have this issue with an 811. Do not have the issue direct OTA, composite, component or S-video all of which are connected. The image is shifted 75% black bars on the right 25% black bars on left. Only issue I'm having with my 622, other than operator error, it's a wonderful piece of equipment.
     
  6. marcuscthomas

    marcuscthomas AllStar

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    May 4, 2006
    My HDMI just went out on my 622 after 8 days of use. I just called technical support and they will be shipping out another 622. I wonder how many they will ship me before they fix one?
     
  7. Buffalo Bill

    Buffalo Bill AllStar

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    Apr 5, 2006
    Wish me luck. The HDMI crapped out on my first 622 after exactly 7 weeks of working perfectly fine. After two calls to tech support, both tech reps said they would NOT send a new unit as I could get picture with component cables and this was an "acceptable work-around" and I would have to wait until they could fix the software. Finally, I remembered I had the e-mail address of a 622 product engineer, so I e-mailed this guy a note explaining my problem. Within three days I had a new 622 and an apology for not getting one sent out sooner. Installed the new unit today and (keep your fingers crossed) everthing works great, including the HDMI port. We'll see if this continues to work or if I will get the HDMI signal to work for a while and then the problems. This receiver is a "E" series unit while the first was a "B" series.

    I still believe this is a hardware issue rather than software. Typically with a software issue, something like an HDMI port not working would be that way from the start vs. the random crap-out that we have been hearing about. In any case, I like the HDMI picture much better than component, so I don't want to have to work with an "acceptable work-around" situation.

    Kudos to e-mail tech support folks. I have had excellent success with them answering a number of issues and even calling to follow up on some other things.:)
     
  8. BobMurdoch

    BobMurdoch Hall Of Fame

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    Apr 24, 2002
    I had ten weeks until mine failed. Jiggling the cable brought it back for a few minutes but then it died again. I paid $40 for a component video cable today. I'll hook it up tonight, but hopefully the picture is identical to the good looking output I USED to have with the HDMi output...
     
  9. mitch672

    mitch672 AllStar

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    Feb 28, 2006
    How do you explain the same issue with the 211 receivers as well? HDMI worked until the tech downloaded the latest software upgrade, which was required to get the 211 working. I think it is a software AND a hardware issue...
    but, mostly a software issue...

    Mitch

     
  10. SaltiDawg

    SaltiDawg Active Member

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    Aug 30, 2004
    No hassle, however this is just the opposite of my experience with electronics.
     
  11. tigerhonaker

    tigerhonaker Cool Member

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    May 8, 2006
    I only have the 622 that was just installed last friday afternoon hooked up with the (Component-Cables).

    I read on this Thread from quite a few members that the picture is better with the HDMI Cable versus the Component Cable.

    Any comments on this from the Members here that have the 622 hooked up to (Both-the-HDMI-&-Component) cables?

    I just hate to go out and purchase the HDMI Cable to find out that there really is No-Difference in the Picture on HD or SD.

    Not to mention the 622's that are going down with the HDMI cable hook up's.

    I'm really (Afraid) to go with or even try the HDMI Cable with all the (Problems) that have been reported here from the members that have been using it. Especially if there really is, if any (No) noticable difference in picture quality.
     
  12. marcuscthomas

    marcuscthomas AllStar

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    May 4, 2006
    The picture quality with HDMI is noticably better. The audio quality on my TV is even better (I don't have an audio system yet, just the TV speakers). Some of this might be due to my expectations, I don't know. I think it was worth the $30 or so that I paid for a cable at Walmart. That is, until it crapped out. I hated to go back to component...less because of the PQ and more because I paid $299 for the thing and I want it to work.

    Whether or not the PQ is significantly better so as to justify an HDMI cable will be up to you. Perhaps you can borrow a cable first and check it out.
     
  13. logicman

    logicman Mentor

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    Feb 9, 2006

    Tigerhonaker, I couldn't tell a difference in PQ between HDMI and component but, like you, for $299 it should work. When my 622 lost HDMI it didn't affect any other operation of the box, so I wouldn't worry too much about it "going down".
     
  14. tnsprin

    tnsprin Hall Of Fame

    2,129
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    Mar 15, 2003
    A really important question is does your set run in digital mode, (DLP, LCOS, etc) or does it have to convert to analog (CRT). If analog its a question of which unit does a better job of the conversion, your TV or the 622. The 622 is using a fairly recent chip so it does a fairly good job of the conversion, but many TV's may have extra (hopefully better) circuits.
     
  15. Buffalo Bill

    Buffalo Bill AllStar

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    Apr 5, 2006
    Any comments on this from the Members here that have the 622 hooked up to (Both-the-HDMI-&-Component) cables?

    Well, yeah I can comment as I have had to use both component and HDMI cables with the first 622 I had. Is the difference "dramatic"? Probably not. However, there are some differences in both picture quality and sound. First, I watch a lot of basketball on both ESPN HD and TNT HD. When the picture is a zoom-out where you see the entire court, etc. the picture is fine with component. However, when the picture is tight on the action and there is plenty of movement, the component picture gets a little "grainy" and is not nearly as sharp as HDMI. Movies, etc. are about the same as far as I can tell. Also, (somebody else mentioned this) the sound level is very inconsitent when using analog R/L cables instead of the digital sound through the HDMI cable. I have to turn up the volume considerably on some channels and then scramble to turn it down when I switch to another station using the analog cables that are necessary when using component (I do not run the sound through my AVR as I don't want to have to turn the receiver on for just watching TV. I do use the optical port connected to the AVR when watching RAVE, movies, etc).

    So, it is probably an individual thing in the end. However, as stated many times before, the HDMI port SHOULD work, period. My 942 HDMI worked and is still working today without so much as a hiccup.
     
  16. tigerhonaker

    tigerhonaker Cool Member

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    May 8, 2006
    tnsprin, You have a very interesting Avatar:

    Well, I think I will just have to go out now and find a High-End HDMI Cable and try it for myself.

    Thanks, everyone for your input. :D It is interesting to here from view points from different members on this HDMI cable. As you all know and so do I in the end I guess it is just a personal choice. I am using Transparent Cables for my Component Hook-Up. I then went to bestbuy and purchased the Audio Digital Optical (troslink) "Monster Platinum Cable". So it will be interesting to see if there is a difference when I find a really High Grade HDMI cable and give it a try.
     
  17. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

    9,881
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    Dec 10, 2002
    High grade HDMI vs regular HDMI will not make a difference. Possible might help in terms of reliability with a longer run, but in terms of PQ there will be no difference. HDMI is either you get it or not. Same with Optical.

    As to the argument will you see improved PQ with HDMI. This is a definite YMMV and it depends on your equipement and a lot of other factors.
     
  18. Maxfli500

    Maxfli500 Cool Member

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    Jun 24, 2005
    I have had my 622 for 6 or 8 weeks now, and have been struggling along with all the minor issues with it's performance. I have a 50"DLP hooked up with Component and an Optoma HD72 projector hooked to HDMI. Everything has worked ok for the six weeks. HDMI has been increasingly poor over the last week, and last night it went out all together. No signal. Tried everything, even swapped the HDMI cable, with no results. I am not like you other guys. Because I was an Existing AT&T dish customer I was absolutely refused the Lease deal. I finally said the heck with it and just bought the thing for $625 plus install which wasn't cheap. Called Dish and they said for now if I wanted HD my only option was to Swap the Compnent cables back and forth between the unit I wanted to watch. "Like my wife is going to do that!!" The HDMI problem was software related and they have no idea when it will be solved. Expressed my frustration, Explained that I was into this unit for a ton of money, and oh by the way the overcharged me about $250 on the install, which required an other encounter with a CSR to get recinded. I recommended to them that I considered the unit to be 50% operational (component / HDMI), how about they cut their Bill by 50% until it is fixed. They told me it was not designed to have both the HDMI and Component Video operational at the same time, and I was not using it as designed, and or course no discount could be offered. Guess I really didn't expect them to be responsive in any way. They indicated that anyone that is having this HDMI problem should call in their receiver info so they can try to get a handle on the problem. I guess based on some of the reading here I thought they were close to a new software release. I was told they don't have it nailed down.

    By the way the HDMI running to the Projector Picture quality was tremendous when it was working!! 96" screen HD
     
  19. tigerhonaker

    tigerhonaker Cool Member

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    May 8, 2006
    Thanks for this Post on your 622 and how it was and now is not working. So it still sounds like that E* is saying (They-Don't) have this {HDMI Software} fixed.

    I have a Home Theatre with:
    Ceiling mounted Runco VX-5000ci Projector, Runco PFP7 scaler
    Stewart, 4-Way ScreenWall ElectriMask, 123"
    Integra Research RDC-7 AV Controller/Receiver
    Integra Research RDV-1 DVD Audio/Video Player
    3-Classe' Cam350 Mono power Amps.
    2-Classe' CA-201 Power Amps.
    Speakers:
    JM Lab, Pair Mezzo Utopia for front left & right
    JM Lab, Center Channel Utopia
    JM Lab, Pair Side Utopia
    JM Lab, Pair Mini Utopia, for rear
    Sub-Woofers, 4-Mirage BPS400
    Power Protection, 1-Richard Gray RGPC-1200S/BK
    Power Protection, 7-Richard Gray RGPC-400S
    Wiring, Complete System with, Transparent TW Plus W/Plus Bricks,
    Transparent Video Cables.
    Interior Sconce Lighting provided by, Home Theatre Interiors
    Acoustic Innovations provided sound panels to control Echo
     
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