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Help. GenieGo App "unable to add your device"

Discussion in 'DIRECTV Connected Home' started by JimAtTheRez, Jul 17, 2013.

  1. JimAtTheRez

    JimAtTheRez Legend

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    on my laptop, desktop, and Galaxy S3. Desktop is plugged into the same modem. Any suggestions?
     
  2. trh

    trh This Space for Sale

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    Does it say why?

    How many devices have you registered already? And any changes to your devices in the last 30 days?
     
  3. JimAtTheRez

    JimAtTheRez Legend

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    It says I am missing one or more system requirements. The 2 Techs are on the phone with D* now. They added a Genie and a GenieGo.
     
  4. trh

    trh This Space for Sale

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    And your GenieGo has three solid blue lights on the front panel?
     
  5. JimAtTheRez

    JimAtTheRez Legend

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    OK. So after 3 hours of this and changing out the GenieGo, on the 4th phone call to ISS (this is the help desk for Directv Techs for Genie issues), they are finally told that that GenieGo platform is down and has been down for most of the day. Man, did I have a couple of happy Techs!
     
  6. trh

    trh This Space for Sale

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    I'm not following.

    How did you change out your GenieGo?

    And what do they/you mean that the GenieGo 'platform' is down? I'm watching live streaming shows from my GenieGo right now. Is 'platform' what validates/verifies new devices?
     
  7. The Merg

    The Merg 1*

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    Northern VA
    I'm not following.

    How did you change out your GenieGo?

    And what do they/you mean that the GenieGo 'platform' is down? I'm watching live streaming shows from my GenieGo right now. Is 'platform' what validates/verifies new devices?


    Yeah, I'm not following that either. The error the OP got is something that I got when I first activated my GenieGo. In my case, although the GenieGo was active on my account, it was not done properly as it was still active on the previous owner's account (I had purchased mine used).


    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  8. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Pretty sure that's the case. I'm also suppositioning that if the "platform" is down, one is s.o.l. trying to use Out of Home service.
     
  9. trh

    trh This Space for Sale

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    I'm not sure about 'the platform' having anything to do with OOH.

    If it was and 'the platform' has been down for most of the day, there would be more than one person posting here.
     
  10. peds48

    peds48 Genius. DBSTalk Club

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    Yes, GenieGo activations are down
     
  11. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Maybe.

    I am using the term "platform" as proxy for DIRECTV servers dedicated to GenieGo. You need to go through their servers to be able to use OoH.
     
  12. alexcohen

    alexcohen AllStar

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    Mine's down. I just wasted about an hour & deleted everything on my iPad. Why don't I always come here first! :bang
     
  13. alexcohen

    alexcohen AllStar

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    Looks like it's back!
     
  14. Talent384

    Talent384 Mentor

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    Yup... I've been getting the same thing for DAYS with no answer or help from DTV ImageUploadedByDBSTalk1374284084.096579.jpg
     
  15. peds48

    peds48 Genius. DBSTalk Club

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  16. Talent384

    Talent384 Mentor

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    Hmmm, JB iPhone


    Nope
     
  17. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    What have you tried to do?
     
  18. peds48

    peds48 Genius. DBSTalk Club

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    Than iOS7?
     

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