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Help! HR-22 just turned into a brick

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Beckzilla, Sep 5, 2010.

  1. Beckzilla

    Beckzilla Legend

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    Oct 28, 2007
    Anybody want to chime in on the lease/own situation? I'm curious.
     
  2. Beckzilla

    Beckzilla Legend

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    Oct 28, 2007
    Just an FYI...I hooked up this drive to my new HR-24 and it recognized it, formatted it and it works perfectly. Just wanted to try it before I take it back to Best Buy.
     
  3. The Merg

    The Merg 1*

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    An owned receiver can be deactivated and reactivated at any time. A lease, when deactivated, needs to be sent back to DirecTV. If you wanted to replace the internal HDD on an owned receiver, it is allowable. Doing so on a leased receiver is a violation of the TOS. In these areas, it is a benefit to have an owned receiver.

    However, having an owned receiver now is not the best thing when it comes to getting a replacement due to a receiver failing. If a leased receiver fails, DirecTV replaces it at no cost (except for shipping) and there is no commitment extension. If an owned receiver fails, the current policy is that you need to lease a new receiver. This means that you might be charged up to $199 for the replacement, plus since you are activating a new receiver your commitment is reset to 2 years. The exception to this is if you have the Protection Plan. In that case, an owned receiver is replaced at no cost, there is no commitment extension, and the replacement is flagged as owned.

    - Merg
     
  4. matt

    matt New Member

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    It is my understanding they were only charging $20 and a commitment extension for replacement of an owned receiver without the protection plan as of recent.
     
  5. The Merg

    The Merg 1*

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    I believe that is mostly what has been happening, although they can technically charge the full up-front lease fee.

    - Merg
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    Sure hope it works. Someone's bound to get a bad HDD or dock. :)

    Rich
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    I'd just keep quiet about it and see what happens. As long as your bill shows it as owned, or whatever they call it, I wouldn't worry about it.

    Rich
     
  8. Beckzilla

    Beckzilla Legend

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    Oct 28, 2007
    That is what I plan on doing. Thanks
     
  9. Beckzilla

    Beckzilla Legend

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    Oct 28, 2007
    Hope you did not jinx me. I installed the new HDD into an Antec MX-1 I had new in the box and set it up last Friday. Yesterday I left to go to the Notre Dame game about noon and when I got home and turned on the TV the picture was frozen on ESPN's Ohio State game and I could not get it to do anything with the remote. Had to restart the receiver. Any insight on this situation?
     
  10. Beckzilla

    Beckzilla Legend

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    Oct 28, 2007
    I plan on keeping the protection plan for this purpose. Can I safely assume under these circumstances that they will have to replace my HR-24 with another HR-24 if it arises since my HR-24 is owned?
     
  11. TBlazer07

    TBlazer07 Grumpy Grampy

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    Not necessarily. If the interal drive is completely NON-FUNCTIONAL you won't be able to boot from eSata. You have one other option but if I suggest it about 97 duplicate messages will suddenly appear from the self-appointed DirecTV police.
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    Could you refresh my memory? What HDD did you put in the MX-1?

    Rich
     
  13. Beckzilla

    Beckzilla Legend

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    Oct 28, 2007
    Western Digital 2 TB AV-GP SATA Intellipower 32 MB Cache Bulk/OEM AV Hard Drive WD20EVDS
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    That's the right drive for the DVRs. And I gather you put that on your 24? New MX-1 right out of the box. I've had one or two MX-1s right out of the box that didn't work at all.

    Could be one of three things. The least likely would be, in my mind, the 24. That leaves the HDD, which could be bad or the MX-1. I've only purchased three EVDS drives and all three have worked perfectly, but that doesn't mean anything. You could get a bad HDD, no matter what the model is. I'd try the docking station with the HDD before I returned the HDD. If you buy them at amazon.com, you can easily return them as not being compatible with your equipment. The docking station link.

    I've got two of them with 2TB EVDS drives on them and they work very well. You can get them cheaper on other sites such as NewEgg, but returning them is easier on Amazon. No restocking fees. No hassle.

    Rich
     
  15. The Merg

    The Merg 1*

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    !rolling

    Really living up to your little Grampy description, aren't we? :lol:

    - Merg
     
  16. Beckzilla

    Beckzilla Legend

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    Oct 28, 2007
    Sounds good to me. The docking station just arrived so i will try it. I have had no problems since the Saturday episode so who knows for sure. What can go wrong with the MX-1? I checked the fan and it is running. Could the internal port connector go funky?
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    I dunno. I'm more of a "user" than a tech. If it works I use it. As I said, I've had two that didn't work, the fan ran in both, but that's easy to explain. Something must be wrong with the connectors, but I have no idea how to check and for the price they're just throwaways to me if they don't work.

    My 24 does freezeup from time to time, usually when it starts up. When that happens, I just hit the Skip button and it runs. I've never had the problem you had with the football game.

    The HDD will probably work with the docking station and you'll be OK.

    Rich
     
  18. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Do we know for sure that this applies to all the HRs or just the HR20's?

    I did a search and I can't find anything that says that it applies across the board. Especially considering the HR24-500 actually has two SATA channels.

    Mike
     
  19. Rich

    Rich DBSTalk Club DBSTalk Club

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    Trailblazer's tried it with the 20-100s and I've tried it with the 20-700s. Aside from that, I haven't seen any posts about any other HRs not working with just an external attached.

    I have no idea what two SATA channels means or what it does for the 24s, could you explain?

    Rich
     
  20. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Without a port multiplier, a SATA channel can connect to only one drive. One port one drive, no daisy chain like IDE or SCSI.

    The HR21-23 have the BCM7401 chip which has only one SATA channel. This is why the standalone TiVo boxes with the BCM7401 use a port multiplier to allow connection of more than one drive.

    In the HR24-500, the NXP chip has two SATA channels so it can potentially connect to two drives at the same time. However, the BCM7038 in the HR20’s also have dual SATA channels. Now that I think about it, that may have something to with the external drive not working when the internal is disconnected.

    Mike
     

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