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Help I'm in CSR Hell over H20-100 in SWM

Discussion in 'DIRECTV General Discussion' started by mikeinthekeys, Jan 12, 2013.

  1. mikeinthekeys

    mikeinthekeys Godfather

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    Feb 9, 2007
    I am trying to add an old H20-100 to my existing SWM system (HR24 and H21 currently in use). This will just be a second tuner in the same place as the DVR so doesn't need to be networked for internet or whole-home, just tune.

    I called to get an access card because they asked for the old one back when I disconnected a couple years back). Access card in route, not here yet. So I ran the second cable to the splitter which had two available outputs, tested the cable by connecting to the DVR and all was well. However, on this cable when connected to the H20 shows only a couple of transponders on 101 only. At this point I called tech support (and have spent hours with them over the past several days). They said I needed a red and white filter so sent one out. I got it today, connected it up, but still it is not receiving all the satellites. Finally, I called in to a tech support person who says the H20-100 will NEVER work, it is incompatible with SWM. After all the others putting time in on this, the answer is "not compatible?"

    What is the truth here? I don't want to give up on this receiver because it has the over-air tuner. Thanks!
     
  2. RunnerFL

    RunnerFL DIRECTV A-Team

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    Jan 4, 2006
    H20's work with SWM setups.
     
  3. trh

    trh This Space for Sale

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    Nov 2, 2007
    NE FL
  4. mikeinthekeys

    mikeinthekeys Godfather

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    Feb 9, 2007
    Thanks, I thought so!
    I guess I'll wait for the access card to arrive and then just call to activate and see what they say then. I have the filter in place as they suggested and I know the cable and connections are good. One tech support person said the box might be bad, but all the functions seem to be OK and I'm getting some signals on 101 so I'm hoping there is still life in this baby!
     
  5. mikeinthekeys

    mikeinthekeys Godfather

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    Feb 9, 2007
    That's handy, thanks. Chart says SWM but not MRV and BSF required, so the hookup should not be the problem.
     
  6. alnielsen

    alnielsen Godfather

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    Dec 31, 2006
    ...- .....
    Do you have a BBC connected?
     
  7. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Yeah, you need a BSF in order to filter out the DECA frequency from getting to the receiver. Also, as mentioned make sure that you don't have a BBC connected.

    - Merg
     
  8. netraa

    netraa Godfather

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    Mar 27, 2007
    on the back of the IRD, where you plug the sat wire in, does it say SWM, or FTM on the sat in port. If it does, your good to go but there are some ancient h20 IRDs that came out before the entire line was upgraded to swim compatibility.

    If it only says Sat1 in, your not going to be able to make it work on a swim system.
     
  9. RunnerFL

    RunnerFL DIRECTV A-Team

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    Jan 4, 2006
    Not true. We have H20's at work that don't say FTM or SWM that work with SWM just fine.
     
  10. netraa

    netraa Godfather

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    Mar 27, 2007
    Been a while since I've had to deal with this, since the H20's hit the scrap list, they are usually swapped out on site at our office.

    Depending on how long your IRD has been turned off, It may need a software download to swim compatible software.

    It's been to long to remember for sure if the original h20's without the swm or ftm logo on the back were/were not swim compatible, and if any out there now without the logos that are working now, have been refurbished and had the appropriate tuners installed and just not the new screen printing on the back, or if the hardware was working and just not screen printed on the back.

    been a long time since the original swim rollout and all the ugly hours of loading up a legacy dish, forcing software downloads, and then converting the install to swim...
     
  11. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    H20-100 0x204C -
    Staggered Rollout Started: 11/28/2007

    SWM support added
     
  12. RunnerFL

    RunnerFL DIRECTV A-Team

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    Jan 4, 2006
    They work just fine on a SWM system. I'm watching the game here on one in my office that is an original H20, not refurb, with no FTM or SWM on it and it's on a SWM system.
     
  13. mikeinthekeys

    mikeinthekeys Godfather

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    Feb 9, 2007
    Thanks, guys, for the discussion. After some CSR roulette, I got to a rep who said it should work, but had the wrong software, but without access to the satellite the software couldn't be updated. Sooooo, she offered to send me a new one (h20-100 or -600) with no charge for the unit or shipping! Go figure! Another rep said only fix was me spending $99 + $50 + shipping which I declined politely... then redialed! According to their website, the order has been drop shipped, so we will see shortly. BTW, my unit has only one Sat In, labeled as such. Thanks again! It's good to be back on this board and catching up on what's going on.
     
  14. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    Since its not a DVR it would only have one. You should not get a -600.
     
  15. Krazeyman

    Krazeyman Cool Member

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    Oct 28, 2011
    I doubt you will even get an H20.
     
  16. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    I believe an H20 was sent as a replacement for an H20 within the last month or so, from another post.
     
  17. mikeinthekeys

    mikeinthekeys Godfather

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    Feb 9, 2007
    As it happens, they did send the h20-100 and it hooked right up and worked with the BSF inline. They didn't want the old one back either! We have seen it before: if you don't get the answer you want, hang up politely and try again. The CSR who pulled this off has 9 years experience, lived through the various upgrades, so knew what to do to get me the replacement box. Key was the OTA tuner that I told her was essential for my location. She then made additional effort to get me the replacement. I'm happy with the outcome. The box is slow, but I use it for secondary picture (sports mostly) so tuning and features not so important. I love having the OTA tuner since we have lots of intense weather here. Thanks for your advice, everyone.
     

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