So I called and got upgraded to hi def service. Started with a single R22 and had that replaced with a HR44 and added a client in another room. They changed the lnb, added swim 4 splitter, swim power inserter, broadband deca, and set up whole house DVR. They were supposed to install aGenieGo, but due to some confusion, they didn't install it. I called and they shipped me one for self install. Up to that point, everything was good, but when I hooked it up, I got a trouble light on the GenieGo and I lost Internet on the HR44 , and I can't find the GenieGo through the app. I had the GenieGo plugged into the same switch as the deca. When I disconnect the GenieGo, I get network back on the HR44. I tried to plug the GenieGo into a different switch I have in a different part of the house and I didn't loose network on the HR44, and I can find the GenieGo with the app, but it won't see the HR44. Any ideas? As we all know,we usually get more accurate and reliable info here, compared to calling tech support.