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Help with Genie install Woodlands Tx area

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by boatman, Jan 10, 2013.

  1. boatman

    boatman Cool Member

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    Apr 1, 2003
    Need help with Genie install gone bad. DTV tech came out Sat. and installed Genie. I was not home but my wife was. After he install the Genie and left we cannot record any programs on any of the DVR's. All the recordings we had are now gone. Is there any independent installer in the Woodlands Tx area? Below is the list of equipment.

    • Genie Adv WH HD DVR
    • Model: HR34-700

    • HD-DVR
    • Model: HR21-700
    HD-DVR
    • Model: HR24-100
    HD-DVR
    • Model: HR24-200
     
  2. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    Call DirecTV and have them come back and finish the job.
    No one else needs to be involved.
    They will send ( usually a different tech ) and he / she will get it all fixed.
    I have ran into this type situation once in the 4 different tech visits to my house.
     
  3. boatman

    boatman Cool Member

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    Apr 1, 2003
    Yes i did call DTV and the next availability time was Jan 19th. I don't mind paying an independent tech to do the job right.
     
  4. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    There is nothing that I have heard of that would delete all your recordings on the other receivers.
    If you have the system connected to the internet,
    Turn off the power ( unplug ) to the router,
    then the Genie and clients and HR receivers.
    Also locate the Power Inserter and turn it off. It is usuall about 2" X 2" x 5" long and usually close to one of the TV systems.

    Now go back and plug in the router and wait for about 5 minutes for it to fully start up and communicate with the computers hooked to it.
    Plug in the Power Inserter,
    now the Genie and give it time to start up,
    Now the HRs and any clients you have.

    See what you have now. Get the guide on the screen and see if you can press the orange Record button and that works.
    Check the List button on the HRs to see if any recordings are there.
     
  5. carillon

    carillon Legend

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    Nov 14, 2007
    Had a similar situation happen with my Genie install. Tech relocated my HR24-500 to the bedroom and installed the Genie in the family room. Once everything was powered up and communicating I checked the HR24-500 and all but one show folder of recording were missing. Really weird and never was able to get them back.
     
  6. boatman

    boatman Cool Member

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    Apr 1, 2003
    It looks like the removed the Power Inserter and replaced it with Cinema Home box. I reset everything and it still will not record on any of the DVR's.
     
  7. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    Just for clarification,
    are you trying to record on one of the DVRs from the HR34 / Genie ?
    or are you on the actual DVR ?
     
  8. boatman

    boatman Cool Member

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    Apr 1, 2003
    I can not record on any of the DVR's
     
  9. boatman

    boatman Cool Member

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    Apr 1, 2003
    All the DVR's are connected to the network, and show up as connected.
     
  10. Hornnumb2

    Hornnumb2 Legend

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    Oct 4, 2006
    Try to go on line and schedule something to record, sure is weird.
     
  11. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    What happens when you press the Record button?

    - Merg
     
  12. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    Call DirecTV and make sure your account has DVR service.
    It might have gotten changed when the new receiver was installed.
    They can then resend authorizations to the receivers.
     
  13. rrbhokies

    rrbhokies Legend

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    May 10, 2004
    Almost every time I've had new receivers installed, the DVR service on my account gets dropped. Therefore, the DVRs aren't authorized to record. You need to call DirecTV and have them reauthorize the DVRs. In the future, make sure you have the tech confirm that all DVRs can record on all tuners before the tech leaves.
     
  14. Krazeyman

    Krazeyman Cool Member

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    Oct 28, 2011
    If he removed the power inserter, you wouldn't be able to any programming, so that's not the problem.

    When you press record, do you get any on screen displays with any error message that says why you can't record. If so, what exactly does it say?
     
  15. boatman

    boatman Cool Member

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    Apr 1, 2003
    Well each DVR will record now.......but the recordings disappear the next day. This is so frustrating as everything was working great until we upgraded to the Genie. Also we still can not see what was recorded in the past and saved.
     
  16. boatman

    boatman Cool Member

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    Apr 1, 2003
    On the autual DVR
     
  17. jimmie57

    jimmie57 Hall Of Fame

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    What show / channel/ etc. are you programming to record and then it goes away the next day.
     
  18. boatman

    boatman Cool Member

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    Apr 1, 2003
    All channels we try to record. Different ones on each DVR.
     
  19. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    Are you pressing the record or do you have a series setup ?

    If this is a show that comes on every day and you have the series or the default to keep at most set to 1, then the one from the day before will go away.
     
  20. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    When you press the List button on the remote, what do you see ?
    Can you take a picture of that screen and post it here ?
     

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