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Help with satellite setup error (otherwise functioning fine)

Discussion in 'DIRECTV Installation/MDU Discussion' started by GreenScrew, Jun 10, 2014.

  1. GreenScrew

    GreenScrew Mentor

    66
    0
    Nov 2, 2005
    Apparently I have a slimline 5 dish installed in conjunction with a swm8 switch. Recently one of two hr24 receivers took a dump and in hooking up the replacement receiver I took a look at the sat setup on the existing receiver and noticed its in an error state. Everything has been working fine from my perspective, but I'm unhappy with it not passing the sat setup and was hoping for some advice on that.

    I moved the equipment from our home when we moved last January and had a local installer install just the dish. I mention this only because he seemed unfamiliar and definitely unsure the setup would even work, leaving me completely unconfident in the work done. But, as I said, been working just fine. Here is the error shown on the screen in the sat setup interface (attached file hopefully works).

    Anyone have an idea what could be the cause? The first thought I had was if possibly the switch requires specific assignment of dish to the sat inputs and the installer got them wrong? Appreciate any ideas or troubleshooting advice. Or am I better of ignoring as it is working (this isn't in my nature, but with appropriate counseling perhaps I can gate past it).

    Thanks in advance!

    Install Status Screen:
    99. 101. 103. 110. 119
    odd(13v) x. ok. x. x
    even(18v) x. ok. x. x

    ("ok" is actually a check mark, at 110 the box is just empty)
     

    Attached Files:

  2. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    all that means(since your system is apparently working) that your satellite signal levels are not up to DirecTV specifications. you can "continue: with the set up process, but a dish realignment is highly recommended.

    This system was created to prevent shoddy installers to do a half a$$ job when installing in customers homes.
     
  3. studechip

    studechip Godfather

    1,347
    73
    Apr 16, 2012
    Can you post your signal levels GreenScrew?
     
  4. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
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    Jun 23, 2004
    Mill Creek, WA
    Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.

    Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):


    Satellite transponders (32 total at 101º)
    [Most of your standard definition channels are beamed from 101ºW]
    1-8 x x x x x x x x
    9-16 x x x x x x x x
    17-24 x x x x x x x x
    25-32 x x x x x x x x

    Satellite transponders (3 total at 110º)
    [Not present with Slimline3 dish. No channels are currently beamed from this satellite]
    1-8 NA NA NA NA NA NA NA x
    9-16 NA x NA x NA NA NA NA

    Satellite transponders (11 total at 119º)
    [Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]
    17-24 NA NA NA NA NA x x x
    25-32 x x x x x x x x

    Satellite transponders (16 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1-8 x x x x x x NA NA
    9-16 NA NA NA NA NA NA x x
    17-24 x x x x x x x x
    [Note: these can be very slow to appear]

    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [National HD channels]
    1-8 x x x x x x x x
    9-16 x x x x x x NA NA
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 x x x x x x NA NA
    9-16 NA NA NA NA NA NA x x
    17-24 x x x x x x x x
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(ca))
    [National HD channels beamed from D12 satellite]
    1-8 NA NA NA NA NA NA NA NA
    9-16 x x x x x x x x
    17-24 x x x x x x x x

    Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
    [National HD channels beamed from D10 satellite]
    1-8 x x x x x x x x
    9-16 x x x x x x NA NA
    17-24 NA NA NA NA NA NA NA NA
     
  5. GreenScrew

    GreenScrew Mentor

    66
    0
    Nov 2, 2005
    Will do. Working nights will post Friday. I recall looking at signal strength and they were good but didn't check different satellites.
     
  6. GreenScrew

    GreenScrew Mentor

    66
    0
    Nov 2, 2005
    Posting pics...
     

    Attached Files:

  7. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    Where are the 2 shots of the 103ca and 103cb ?
     
  8. GreenScrew

    GreenScrew Mentor

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    0
    Nov 2, 2005
    Thought I had them all but guess not...
     

    Attached Files:

  9. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    If you do not have any trees or building blocking your signals you need a realignment to make those red Xs go away.
    The system will run like it is set now.
    The only thing that will happen is that it will get the dreaded "rain fade" a little bit quicker than if it was aligned to it's best.
    If it were mine I would forget about the red Xs and just watch it.
     
  10. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    If you repeat satellite set up, are you still getting Red Xs on all satellites still? now sure why with those numbers you would get red Xs across the board. I can see one or two polarities getting a red X, but not all six.
     
  11. GreenScrew

    GreenScrew Mentor

    66
    0
    Nov 2, 2005
    I just ran the sat setup and it went through without showing that screen at all? Shouldn't it have displayed a successful list with check marks? In any event. I guess it seems ok. So what's the explanation? Its overcast right now and signal is fine. I guess nothing to worry about but I'm curious none the less. Thanks guys!!
     
  12. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    No, no screen with check marks are shown if all tests passed. The screen only comes with a fail test.

    But that was my thinking, with those readings I was surprised you were getting any failures. although you will benefit from a little dish tweaking, you are not far off
     

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