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Hope I'm Not Out Of Line

Discussion in 'DIRECTV Installation/MDU Discussion' started by dufusdad, Sep 20, 2010.

  1. Manctech

    Manctech Icon

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    Jul 5, 2010
    I usually encourage customers to "hover" me just to eliminate any chance of even suspecting me. But it's AMAZINGGGGGGG how trusting some customers are.

    I've had several customers tell me to just "lock up" when I'm done. It's absolutely insane! And I'm not talking about low income cheap housing, I'm talking million dollar houses with excess valuables just lying around. And don't get me started on drug dealers!
     
  2. matt

    matt New Member

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    Jan 11, 2010
    Well you can't blame the customer for not hovering anymore. I used to, but then I saw a movers connection commercial last night. They say pack your receivers and bring them to the new place, kick your feet up, and let D* do all the work. :nono:
     
  3. matt

    matt New Member

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    Jan 11, 2010
    Stealing a customers pen then breaking the law by putting something in a mailbox without postage! Shame on you Manctech! :grin:

    Just kidding! Kudos for doing the right thing, even with the small stuff. :D
     
  4. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    I can top that. Over the years, I've had half-a dozen people not be home, so I called them, only for them to tell me to go ahead and let myself in and do whatever I needed to do, and that they'd be home by the time I was done. No way in hell. And a couple of them were very angry that I wouldn't just go right in to their house unsupervised and start drilling holes or whatever.

    Talk about a recipe for disaster! :nono2:
     
  5. goblazers_6

    goblazers_6 AllStar

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    Apr 20, 2009
    I stole a cat once.

    Jumped into my van when I wasn't looking. Got about 5 miles down the road on my way home when the cat started freaking out in the back. Went back to the customers house, and he joked that he wished I hadn't brought it back.
     
  6. dufusdad

    dufusdad Cool Member

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    Aug 13, 2006
    Thanks for all the input.Interesting.
     
  7. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Let us know what happens.

    - Merg
     
  8. dufusdad

    dufusdad Cool Member

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    Aug 13, 2006
    Never resolved.
     
  9. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    So what actions did you try and what happened?

    - Merg
     
  10. Scott Kocourek

    Scott Kocourek Well-Known Member

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    Jun 13, 2009

    Even when they are not there, there is a good chance they are watching you anyway. :D
     
  11. TBlazer07

    TBlazer07 Grumpy Grampy

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    Feb 5, 2009
    A company I am familiar with was an mdu provider. Customers regularly "left permission" with the concierge or doorman to just let the tech into their unit with absolutely no supervision on service visits (and these were some high-end buildings in NY, Chicago, Miami etc). There was one incident when a woman reported that (I think it was) a diamond ring missing. Ultimately (days later) she found it and she was kind enough to report it was found. After that incident that practice was no longer permitted and customers raised a fit because the policy was changed to require someone over 18 present at all times.
     
  12. dufusdad

    dufusdad Cool Member

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    Aug 13, 2006
    First of all let me say "Thanks" to everyone that replied.
    Let me back up from yesterdays post stating no resolution. Here's the deal:The item that was missing was from my sons room where the install took place.The only action I took was to call the installers themselves.They swore they did not take anything.I thought about calling their employer and Directv but then I got to thinking.There have been other instances over the years when my son "lost" something and as time rocked on it turned up.For this reason I did not call anybody. Sure enough,just today,we had a "Look what I found" moment. Soooo glad I didn't make those calls and cast suspicion on those boys!We have called them and apologized.
    Take a lesson.
     
  13. Islandguy43

    Islandguy43 Legend

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    Oct 2, 2007
    Well it is nice that you called and apologized after you accused them of stealing.
     
  14. tech24218

    tech24218 AllStar

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    Aug 12, 2009
    This usually makes me spend twice as long on my installs. And when the home owner wants to help it takes three times as long until I find a subtle way to let them know they're just interfering with the process. And if I get to a job and the customer says my landlord is on the way over I might as well close the job out as no line of sight because your 2 box standard definition install just turned into a 6 hour adventure.

    I stopped by frische's big boy or what ever it may be called in your part of the country one day last summer for lunch on the go before I did an install. I love their turkey melt sandwich on texas toast. Well, I left my windows down in my truck and threw the half eaten turkey sandwich in the back seat of my truck in a trash bag. Well two hours later I packed up and left. I drove about a mile down the road when a cat jumped out of my back seat and scared the hell out of me. The home owner found it hysterically funny when I returned their cat after telling them that I was going to steal one of their 2 month old English Mastiff pups. Enough to say the rest of that turkey sandwich was gone.
     
  15. cariera

    cariera Icon

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    Oct 27, 2006
    Of course, because they he didn't take anything.

    After posting the resolution to this situation, I would not let your son out of your sight.

    Oh, but you did cast suspicion on those boys. However, it was done anonymously through this forum.

    Just another instance of people deflecting blame for there misfortunes. It's always easier to point the finger of blame.

    I do applaud you for calling and apologizing.:)
     
  16. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    Would not be a problem in my home. I have a very large dog who I trained not to let visitors out of his sight. If you touch or pick up something he will let you know that he knows with a very nasty growl. The best thing is that he let's no one leave unless I tell him it's OK!
     

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