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Hopper, Buyer Beware!

Discussion in 'Hopper System Support Forum' started by Tim_Carson, Mar 30, 2012.

  1. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    I was referring to the receiver having a mental problem, not you, the OP or any other person. :rolleyes:
     
  2. tampa8

    tampa8 Godfather/Supporter

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    My post is in response to assertions in your original post that are not true. The warning issue, how to set timers, and even the the tuner issues that you talk about, you are comparing three tuners to six. I don't think Dish, Direct, etc is going to explain you now have three tuners, you had six, do you understand there will be limitations......
    As someone or others said, you have three tuners, what did you expect if three are set to record and one person is watching live? There is a warning, and use of timers was explained in other posts...
    It's all new, I know that, but it just rubs the wrong way to see posts blasting Dish or equipment with information that isn't correct or the user misunderstands.
     
  3. P Smith

    P Smith Mr. FixAnything

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    If you would stated it before ... or, at least, put it double quotas as it related to the box, not a human... :rolleyes:
     
  4. LazhilUT

    LazhilUT AllStar

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    The problem is that you're setting to records ALL episodes...if you limit it to New episodes only, it will not record the re-runs.
     
  5. patmurphey

    patmurphey Godfather

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    There is no hope for the OP if he thinks initiating recordings via clicking on the program in the guide is "manual".
     
  6. Jon W

    Jon W AllStar

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    This thread reminds me of why I never buy a Dish Network product that is less than a year old. I learned this that hard way in the late 90's with the Dishplayer and it seems true today
     
  7. jdskycaster

    jdskycaster Legend

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    I am getting mine installed tomorrow. I have had great experiences with Dish customer support but I have to admit the first rep I spoke with on the phone yesterday did not fully understand how the system works. I was told that with 1 hopper and 3 joey's the each of the 4 TV's would have simultaneous independent access to live an recorded content. I asked how that could be accomplished with only 3 tuners and was told that is just how it works. I was also told that it has the built in ability to watch on remote computers and away from home via the internet. I asked if the sling capability was built in and was told yes that is how it can do this. I then spoke with tech support and they cleared all of this misinformation up. I would think there would be some basic configuration script for the sales reps so that they could make proper recommendations to customers based on the equipment they already have installed. This would be difficult for every customer that calls but it should be an easy one for existing Dish customers.

    Based only on first glance of the product on the website and before coming to any of the forums for further research I can see how many customer's could become confused on how this system is actually designed to work. I also think the 2000 hours should be qualified in the advertising as that is a very misleading specification. Once I spoke with a knowledgeable support person I was able to quickly confirm my thoughts right away that I would require 2 hoppers to replace 2 vip722's and a vip612. I hope my install goes smoothly tomorrow and even with the reported bugs I am looking forward to the new system. It will be nice to ditch all of the modulators I am using currently and along with a bit of wireless HD distribution finally have all 7 HDTV's setup with the HD programming I have been paying for.
     
  8. caam1

    caam1 Mentor

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    I had a 2 Hopper / 3 Joey system installed last week. Since my wife works evenings, and records a lot of stuff, I knew up front that I would need 2 Hoppers. She uses one to record her shows, and I use the second Hopper for watching live sports. Since the Joeys can link to either Hopper, everyone is happy. The biggest issue so far is the fact that that you can't change the 1am update time. My wife often works until 12am and watches TV til 2 or 3am. She doesn' like the 1am popup that says the receiver is about to shut down for the update download. She has to remember to extend it every hour. When we had the 622s, one was set to update in the afternoon to avoid this problem.
    I did get a lot of bogus information from several of the CSRs when I called to ask about the system. Since I did my research befor I called Dish, I knew the information was bogus and ignored it. But it is bad that the customer knows more about the system than the people selling it!
     
  9. P Smith

    P Smith Mr. FixAnything

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    Sure. it is.

    Pressurize the CSR to open a SW bug's ticket next time - don't waste your for troubleshooting.
     
  10. amenic

    amenic Cool Member

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    The big difference is that a hopper REPLACES the old dvr systems, while HR34 INCLUDES them. With dish, if you want to have a Hopper, you have to scrap your old 2 room sharing systems. With The HR34, you have the OPTION for RVU devices, which are going to be effectively TVs/BlueRays/Etc with the Joey ability build in. But at the same time, they still have the ability to share their recordings with any hd receiver, just like all Directv's HD-dvrs did before them. An HR34/HR24/HR21/etc can share recordings with up to 8 hd boxes, and because each of those hd boxes has their OWN tuner, they NEVER get live tv interrupted. This has been there for years. Install whole home, get full high definition sharing. And with the HR34, you get at 5 tuners in the mix, as opposed to 2 "+4"
     
  11. komondor

    komondor Mentor

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    I can't for the life of me understand why the hopper only has 3 tuners when it is made to support more than 2 TVs plus the cost is high for some people it might make sense but a standard DVR with 2 tuners will work better and 2 DVRs = 4 tuners costs less than a Joey and 3 hoppers. Now 2 Joeys and 2 hoppers would be ideal for a 4 TV system as you would then have 6 tuners but the cost is more than for 3 DVRs?
     
  12. jdskycaster

    jdskycaster Legend

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    ^A standard DVR with 2 tuners works better than a Hopper with 3 tuners and the ability to record 4 primetime streams with ony one tuner? So far I have been using the 2 hopper and 3 joey system for four days now and it is far and away better than the 2 vip722's and vip 612 I had before and the monthly cost is only $4 more.

    I spent some time over the weekend at my sisters who has Direct TV. Her DVR was so sluggish that I would have personally thrown that thing out the window long ago.
     
  13. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Three tuners is what fits on the 3000 MHz coax with DISH's stacking. They could have gone with a SWM type system that stacks individual transponders instead of full polarities of each tuned satellite but DISH followed their path.

    Cost only affects those paying for their receivers. One Hopper and up to three Joeys are free to a new subscriber and usually $99 for existing subscribers.

    IIRC DISH used to charge $99 for each additional DVR ... so getting to the three DVR level (six tuners) was $198 ... basically the same price as getting to the two Hopper level (six tuners) for $199.
     
  14. dexware

    dexware Mentor

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    The 3000mhz has little to do with it.
     
  15. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Sure it does. DISH has chosen to stack full polarities on the coax feeding the Hopper. A full satellite polarity is 500 MHz. The first tuner uses 950-1450 MHz, the second tuner uses 1650-2150 MHz and the third tuner uses 2500-3000 MHz. The first and second tuner bands are the same as DISH uses on DP and DPP technology LNBs. Want another tuner? Find another 500 MHz ... at least that is DISH's approach.

    DirecTV took a different approach and created a switch that provides either five or eight satellite transponders in narrower bands, plus a band that is always set to a transponder with full EPG. The narrower bands make it easier to have multiple tuners on the same coax. And DirecTV's method allows those tuners to be in separate receivers sharing a coax. DISH's method requires an exclusive coax between the switch and each receiver (or in the case of the Hopper, an exclusive coax between the hub and each Hopper with only non-satellite tuners such as the Joey or HIC sharing that coax).

    It is a choice of technology ... DISH's choice of full satellite polarities requires cable that passes up to 3000 MHz.
     
  16. patmurphey

    patmurphey Godfather

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    Not for 4 HD TVs!!!! Your last sentence is correct 2/h2/j is perfect for 4 TVs and has no more fees than 1h/3j.
     
  17. lparsons21

    lparsons21 Hall Of Fame

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    Well it all depends on how much all 4 are in use, and how they are used. If they are all heavily used for live TV, then yeah, 2 Hoppers makes a lot of sense.

    OTOH, if most everything is time-delayed via DVR, or some sets are only used little, like a TV in the bedroom, then 1 Hopper makes good sense too and is a cheaper way since you don't pay the extra upfront fee for the 2nd Hopper.
     
  18. patmurphey

    patmurphey Godfather

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    You will seriously regret not springing for that $100, later. Consider someone watching live TV on the Hopper with 2 shows recording - what can any Joey watch?
     
  19. david_jr

    david_jr Godfather

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    I haven't personally upgraded yet, but from all the reading I would agree whole heartedly.
     
  20. FarmerBob

    FarmerBob Godfather

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    This is the way they see it . . .
     

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