I live in the metro Houston area, I have called 5 Dish satellite companies who install and represent Dish. I spoke with the marketing & sales groups and they had no earthly idea about what the Hopper & Joey system. They were completely in the dark, they even laughed when I explained about the kangaroos. This was very confusing to me, how can you prepare to deliver a product in less than a month if your sales staff is completely ignorant of the products??? Makes it seem a little scary to have the techs try to install it too!!!