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Hopper - S234/Joey S282 Software Experiences/Bugs

Discussion in 'Hopper System Support Forum' started by 3HaloODST, Dec 13, 2012.

  1. Ramer84015

    Ramer84015 Mentor

    36
    0
    Sep 24, 2006
    I left that out of my post. Yes, I unplugged it for about 30 seconds the following day, and it still did the same thing last night.
     
  2. sregener

    sregener Godfather

    630
    26
    Apr 17, 2012
    I'm having trouble clearing the message that my remote is set to control a different device. This in spite of being able to do things like bring up a list of programs and select one and start it for playback. Sometimes the message just sticks there and won't go away. Repeatedly pressing the SAT button on the remote (which lights up with pressing) frequently doesn't clear this message. I replaced the batteries with fresh ones and the problem persists.

    Anyone else seeing this?
     
  3. j_t

    j_t Cool Member

    15
    0
    Sep 3, 2008
    I got S234 on my Hopper a few days ago and I have noticed that when I skip forward or backward multiple times while watching a recorded program that the sound goes away for 5-7 seconds. If I fast forward it does not. I don't have this issue with my Joeys (s282). It doesn't happen with Autohop either. It didn't do this before the update.

    I gotten use to skip forwarding past the commercials and now I'm missing the first 5-7 seconds of the program after the commercial break.
     
  4. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Please PM your receiver number to me so I can submit a trouble report to our engineering team since you stated this didn't occur until the latest software update. Please let me know. Thanks.

     
  5. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    I sometimes see the message remain for a few seconds after I press the SAT button but it does disappear. Have you checked your antenna to ensure it is upright and hand tight? Have you unplugged the Hopper from the electrical outlet for 10 seconds to have it reboot? Please let me know. Thanks.

     
  6. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Since this didn't occur prior to the oftware update, please PM me your receiver number so I can submit a trouble report to our engineers. Thanks.

     
  7. Ramer84015

    Ramer84015 Mentor

    36
    0
    Sep 24, 2006
    Thank you Ray, PM sent.
     
  8. j_t

    j_t Cool Member

    15
    0
    Sep 3, 2008
    Thanks Ray, PM sent.

     
  9. Stutz342

    Stutz342 AllStar

    92
    0
    Sep 29, 2004
    This may not exactly be a bug, but it's an unexpected aspect of a feature that's bothered me all along. I really hoped this would be "fixed" but it isn't yet.

    When using timers to auto-save PTAT shows, the folder assignments on those timers are not heeded. That can't be right! This really hurts the folder functionality in my scenario.

    Please, can somebody get this on a to-do list somewhere?
     
  10. sregener

    sregener Godfather

    630
    26
    Apr 17, 2012
    My 30-second skip button turned into a 17-second skip button some time since last Sunday. This is a very frustrating development. I could live with 15-second skip, even though it would mean double the button presses, but 17 seconds is a very annoying timeframe.

    Dish, if you're going to change this, you should give us the option to define the skip duration in settings, rather than changing it on us with no notice, and giving us no way to fix it. No doubt, this is somehow related to settlements with the networks over the Hopper, but I'd rather have a 30-second skip than AutoHop.

    AutoHop, by the way, is getting much less useful. It now plays the first 5-7 seconds of the first commercial and the last 5 of the last commercial when "automatically skipping" the commercials.
     
  11. Cardini

    Cardini AllStar

    78
    0
    Aug 14, 2002
    Sorry to hear yours has changed. Mine has not and I'm on the latest release. I just checked my skip forward and back. Still at 30 sec forward and 10 sec back.
    Also I find that the transition on autohop is set just fine to ensure that no portion of the show is missed.
     
  12. sregener

    sregener Godfather

    630
    26
    Apr 17, 2012
    Well, my 30-second skip button is back to working as 30-second skip. I wonder if it was a glitch or if it was what I was watching: OTA in catchup mode (still recording.) I tend to watch football in catchup mode, because just skipping commercials and halftime saves me an hour out of my day. But I don't like to let the game get "stale" - too easy to hear the results.
     
  13. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    44,943
    872
    Apr 17, 2003
    Michiana
    OTA might be the problem ... DISH skipping forward a certain amount of bytes and getting it wrong because of the higher bandwidth of the OTA signals vs via satellite signals. In progress may have been making it harder to calculate the amount of data to skip.

    The skips are based on calculated bandwidth ... and it appears that the calculation was wrong.
     
  14. P Smith

    P Smith Mr. FixAnything

    21,342
    127
    Jul 25, 2002
    W.Mdtrn Sea
    We might dig into that with some bit analysis of these auto-hop marks ... It would e interesting to see how the feature works from data standpoint.
     
  15. sregener

    sregener Godfather

    630
    26
    Apr 17, 2012
    The week prior, I did the exact same thing, and the skips were dead on 30-seconds. OTA, playing catchup.

    My weekly test is coming up on Sunday. I'll post my findings.
     
  16. bookwalk

    bookwalk AllStar

    86
    0
    May 10, 2005
    The past few days (have had my Hopper since Nov 9) all of a sudden, after a few hours of usage, any DVR recordings I start to play or if I pause any live tv and then start to reply or resume, the resulting play is full of skips, jerky, loss of sound, recorded content--really unwatchable. So all I can do is watch live TV.

    Also, when I do a reset, after the normal Startup, it reports that it recognized the "network", it ends with a gray box with Attention 015--acquiring satellite signal--click on "details" and then I see Sat --yesterday it was 129, today it shows 119 and transponder 21 5 out of 5 and it just sticks here indefinitely. I can get rid of the box by clicking on Guide or DVR. I can then view DVR or paused live tv replays, but only for a short while and then it goes back to skipping, stuttering, etc and so no DVR.

    Called CSR and they said to have a DISH technician--scheduled that and he called and we agreed he couldn't see much else he could do except replace the Hopper--HORRIBLE--I am then forced to buy a $99 EHD to try to preserve my recordings to transfer to the next Hopper. We have 2 Hoppers and this is not happening to the 2nd Hopper, so eliminates the DISH.

    Also switched the Node inputs (Host) for both Hoppers. Makes no difference, so if this is the Hopper gone bad after only 2 months, I AM NOT HAPPY!

    Also this Hopper has the OTA Usb dongle and broadband ethernet.

    Any ideas?
     
  17. 3HaloODST

    3HaloODST Godfather

    472
    8
    Aug 9, 2010
    I just noticed that they changed the "Acquiring satellite signal" screen. Not sure if S230 or S234 changed it, but now it just says "Acquiring satellite signal. Select "Details" for more information" or something like that. You can click "Details" to see the "old" screen that tells you the sat/TP.
     
  18. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

    3,145
    11
    Jan 23, 2008
    That was S2.30 at the very least.
     
  19. fmcomputer

    fmcomputer Legend

    151
    1
    Oct 14, 2006
    Youngstown....
    Hopper : Whenever I pause a program, then resume the program I get pixilation until the program is live
     
  20. sregener

    sregener Godfather

    630
    26
    Apr 17, 2012
    My weekly test of the 30-second skip while playing catchup on an OTA program concluded yesterday successfully. All skips were the proper 30 seconds in length. Must have been a strange glitch.
     

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