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Hot HR23

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by peevy, Dec 24, 2008.

  1. peevy

    peevy Cool Member

    24
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    Mar 17, 2007
    we recieved our first HR23-700 last week. I was installing the 3rd one from my van, which had just been taken from my van. The outside temperature was about 28 to 30 degrees and the HR23 was in the back of my van, so I am sure there was no direct heat close to it. When it booted up the screen said (Your Satellite box is over the temperature limit, maximum safe temp is 122,,,, internal temp is 491) Yeah, thats twice boiling. The HR23 had been updated as I update my receivers at home in my spare time. Has anyone seen this?? included is a screenshot.
     

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  2. RobertE

    RobertE DIRECTV A-Team

    8,024
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    Jun 9, 2006
    Congratulations, that HR23 now has a shortened life span.

    Memo's get sent out every year in late fall reminding techs to take receivers, especially DVRs out of the van and into the house to warm up before powering up. Basically what happened is the the temperature of the HD was outside of its operating specs, so it reported an out of range number.

    Do yourself and your customers a favor, apply a little common sense and take the DVRs into the house as soon as you complete your walkthrough.
     
  3. rahlquist

    rahlquist Hall Of Fame

    1,671
    3
    Jul 24, 2007
    Ouch, well hopefully there wasn't too much condensation buildup.
     
  4. LameLefty

    LameLefty I used to be a rocket scientist

    12,182
    105
    Sep 28, 2006
    Middle...
    It sounds to me like the sensor has failed off-scale high (a mechanical issue due to the cold conditions) and the software is interpreting it as nearly 500 degrees. I presume it eventually returned to the normal range?
     
  5. RangerLG

    RangerLG New Member

    4
    0
    Dec 24, 2008
    Is 122 the max temp? I did a test on my HR23 last night is said is was operating at 113. Is that normal?
     
  6. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,031
    94
    Jan 24, 2007
    Thermocouples don't play well outside their temp ranges.

    Once it equalizes with the house it'll be fine.

    Just a guess. :grin:

    Mike
     
  7. Flugelman

    Flugelman Legend

    146
    1
    Nov 20, 2007
    I've got the same question. New HR22-100 self installed today. Internal temp is steady at 115. :confused:
     
  8. bobnielsen

    bobnielsen Éminence grise DBSTalk Club

    8,473
    92
    Jun 29, 2006
    Bainbridge...
    I wouldn't worry about 113 or 115 at all. My HR20-700 typically runs at 127 F and my HR21-700 is typically around 116 F. Neither has exhibited any operational difficulties.
     
  9. code4code5

    code4code5 Godfather

    445
    1
    Aug 29, 2006
    I came home from church this afternoon and found that my HR21-100 is in a cooling cycle. It apparently got up to 149F, and won't seem to get any lower than 132F. I've had the receiver in an entertainment center with glass doors for two years, and it's never been an issue before.

    I think I'll once again see the benefit in subscribing to the $5 monthly protection plan. Very cheap insurance, if you ask me.
     

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