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How can I get D* to replace my HR22 with a newer model?

Discussion in 'DIRECTV General Discussion' started by jnelaine, Mar 24, 2012.

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  1. jnelaine

    jnelaine Legend

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    Jun 8, 2008
    I don't think I can take it anymore - my HR22 is S-O.... S-L-O-W!!! My main viewing room has an HR24 and I'm perfectly happy with that, but I just can't go to my basement to watch the HR22 because sometimes it takes 3 or 4 tries before it will even accept a channel change! It's absurd how slow it is.

    So, how can I get DirecTV to replace a perfectly functional (leased) HR22 with a newer model? I haven't called them to ask yet because I figured I'd get tips here first. I've been a customer for over 10 years and I have 5 receivers and order a number of premium packages, so I think they'd value me as a high priority customer. So do you think if I ask them "pretty pretty please", do you think they'd swap it out for an HR24?
     
  2. Go Beavs

    Go Beavs Hall Of Fame

    3,636
    58
    Nov 18, 2008
    Portland,...
    You could see what kind of deal you can get on an HR34. If they do swap you for another HR2x, theres no way to know what model you'll get. If you ask for a HMC receiver (HR34) you'll definitely get that model.
     
  3. jstewartgt

    jstewartgt Cool Member

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    Dec 12, 2006
    I called and asked for an HR34 which they offered me for $199. I asked for $99 and they declined. I called back to cancel and they offered me the HR34 for free :)

    In my opinion, the HR34 is still a bit buggy, but way faster than the HR22 and tolerable. SWMBO is content for now with the assumption the bugs will be fixed in the next national release.
     
  4. Marlin Guy

    Marlin Guy Hall Of Fame

    2,129
    7
    Apr 8, 2009
    I'm tired of dealing with my kind of functional HR20.
    I signed up with Dish yesterday and am scheduled for installation next Friday.
    I'm going to call Direct and lay it out for them.
    They can either give me a comparable deal or wave bye bye.
     
  5. jnelaine

    jnelaine Legend

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    Jun 8, 2008
    Thanks, I'll call to see if they can give me a deal on the HR34. In the meantime I'll look for tips on speeding up the HR22. I saw someone suggest turning off the scrolling effects and someone said something about resetting the NVRAM. I'll have to do a search to see how to do that.
     
  6. jnelaine

    jnelaine Legend

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    Jun 8, 2008
    Ok, found it. here's how you clear the NVRAM on an HR22: Tune to channel one, wait for it to load with sound. Press red red, blue blue, yellow, green [quickly] and look in the lower left of the screen for "NVRAM cleared"

    Here's the link where I found that along with other info on trying to speed up the HR22.
     
  7. Tech_1438

    Tech_1438 Legend

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    Jun 1, 2008
    Did you see any improvements after these tricks?

    Good Luck!!
     
  8. jnelaine

    jnelaine Legend

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    Jun 8, 2008
    Well, turning off the scrolling feature definitely made a big difference when scrolling through the guide or the programming list. But clearing the NVRAM didn't seem to have much of an effect. It still took a good 6 to 8 seconds to change channels, and sometimes the receiver was too slow on accepting channel number inputs.
     
  9. PCampbell

    PCampbell Icon

    1,639
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    Nov 18, 2006
    I called and told them I would buy a HR24 from Solid Signal and take a two year contract if they would pony up a credit. They gave me a 100.00 credit , free Sunday Ticket and 15.00 a month credit for the two years. If you are a longtime customer and out of contract it should work.
     
  10. jnelaine

    jnelaine Legend

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    Jun 8, 2008
    Good idea, but I'm still under contract because that's exactly what I did last year to get my HR24.
     

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