I don't think I can take it anymore - my HR22 is S-O.... S-L-O-W!!! My main viewing room has an HR24 and I'm perfectly happy with that, but I just can't go to my basement to watch the HR22 because sometimes it takes 3 or 4 tries before it will even accept a channel change! It's absurd how slow it is. So, how can I get DirecTV to replace a perfectly functional (leased) HR22 with a newer model? I haven't called them to ask yet because I figured I'd get tips here first. I've been a customer for over 10 years and I have 5 receivers and order a number of premium packages, so I think they'd value me as a high priority customer. So do you think if I ask them "pretty pretty please", do you think they'd swap it out for an HR24?