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How can I get DTV to quit calling me with "Offers"

Discussion in 'DIRECTV General Discussion' started by pinkertonfloyd, Oct 12, 2012.

  1. pinkertonfloyd

    pinkertonfloyd Legend

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    Jun 5, 2002
    I'm getting daily calls from DirectTV customer service, basically thanking me to be a customer and they will "upgrade" me to a new HD Package for $5/mo (free for the first 3) more, and give me Sunday Ticket and the Premiums for 3 months... (plus a 12mo extension to my contract of course)

    I keep telling them that I'm not interested, they go on, I tell them that I want to keep my current programming, etc. Tell them to NOT call me about this again.

    Next day, call comes back, same thing...

    Basically they're calling me every day, and if I don't answer, it just redials me.

    Any ideas of who/how to set it so they don't call. Sadly It's my cell phone so I can't lock them out (I should have given them my Google Voice Number =-).

    Really annoying, I like my Directv, but if this keeps happening, I'm leaving...
     
  2. wyy183

    wyy183 AllStar

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    Sep 20, 2012
    Save them in your address book on your phone, and set a specific ring-tone to them. When I have people who call me constantly, I do that. The ring-tone that I assign to them is "silent." :)
     
  3. yosoyellobo

    yosoyellobo Icon

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    Nov 1, 2006
    Jacksonville Fl
    Got to remember in case I ever give out my mobile number.
     
  4. Xsabresx

    Xsabresx Icon

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    Oct 8, 2007
    Strange how some people get called daily and I have never ever been called.
     
  5. RAD

    RAD DIRECTV A-Team

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    Dripping...
    Just call their main number and ask them to stop calling, that worked for me.
     
  6. joed32

    joed32 Hall Of Fame

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    Yep, I've been with for years and have never received a sales call. They must come from some third party company that get's a commission for up-selling.
     
  7. Satelliteracer

    Satelliteracer Hall Of Fame

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    Dec 6, 2006
    Call 1-800-531-5000 and tell them you want to be placed on the do not call list.
     
  8. celticpride

    celticpride Icon

    971
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    Sep 6, 2006
    Hmmm! maybe i should call them and tell them to put me on the please call me list! after i left directv 3 years ago they never called me once to try and get me back,after being a 14 year customer who was never late on payments and had the nba league pass every one of those years.:p
     
  9. Bambler

    Bambler Legend

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    May 30, 2006
    Are you registered under the national "do not call" list? Maybe they would if you were not? But unregister yourself at your own risk...
     
  10. BubblePuppy

    BubblePuppy Good night dear Smoke... love you & "got your butt

    5,282
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    Nov 3, 2006
    To the OP, get the app "Call Control" from the Play Store" (I assume you have a Android phone). I have it installed and it works great even for blocking unwanted phone calls from "unknown number". I couple this app with the "Semi Silent" app. Great combination.
     
  11. hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

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    Yup. Tell them you want to OPT OUT of any marketing calls.

    It also helps to be on the national "do not call" list.
     
  12. trh

    trh This Space for Sale

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    NE FL
    not true in this case. If you have an existing business relationship with a company, they can still call you. You have to call them and ask them to stop any telemarketing calls.

    See #28 at this link FTC
     
  13. hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

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    OK - to further clarify - I was talking about it in combination with the OPT OUT request on marketing calls.

    Doing both assures you can insist that any further calls would be a violation of the "do not call" edict.
     
  14. hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

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    Not exactly. <in the Hertz TV commercial voice>

    Once you notify anyone who does marketing that you want to OPT OUT of further marketing contacts (preferably in writing to make sure you have a record of it)...and even if you are an existing customer...they are in the same bucket as other marketers in terms of enforcement.

    We actually got e-mail confirmation from our State Atty. General regarding a credit card provider (we are a customer) who did not cease despite our completing a written OPT OUT request. We reported the violation since the solicitation calls continued...and were told it was a violation of the "do not call" regulation once the written notification was provided to the marketer.

    The point was...doing both gives you an added path to seek correction to the practice.
     
  15. trh

    trh This Space for Sale

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    NE FL
    Bottom line, if the OP wants to stop these calls, he has to call DirecTV and request that he be removed from telemarketing calls.
     
  16. hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

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    Totally agree that's the key. :);)
     
  17. billsharpe

    billsharpe Hall Of Fame

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    Southern...
    I switched to FiOS a year ago. DirecTV has never called me but they have sent a few offers by snail mail.
     
  18. stephenC

    stephenC Legend

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    Jul 18, 2007
    Earth
    +1000

    Call Control is a Great app.
     
  19. rahlquist

    rahlquist Hall Of Fame

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    Jul 24, 2007
    Having the same issue lately they are calling over and over and I have even answered 3 times and all 3 times all I get is a series of click and no live person. I have noticed that their sales calls get 10X as obnoxious if you are not under contract currently. I think they view that as a clear signal someone needs to sell you something to reestablish that lapsed portion of your relationship.
     

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