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How did your "Connected Home" installation go, part 2?

Discussion in 'DIRECTV Connected Home' started by RAD, May 24, 2010.

How did your "Connected Home" installation go?

  1. Everything was installed on time without any problems

    0 vote(s)
    0.0%
  2. Installation was completed but there were problems that the installer ran into

    34 vote(s)
    38.6%
  3. Installation was attempted but was stopped due to a problem

    39 vote(s)
    44.3%
  4. Installation was cancelled/delayed due to parts not being available

    5 vote(s)
    5.7%
  5. Something not listed and I've provided details in a post

    10 vote(s)
    11.4%
  1. Jun 4, 2010 #101 of 119
    Drucifer

    Drucifer Well-Known Member

    9,397
    243
    Feb 12, 2009
    NY Hudson...
    I asked my installer to do the same. Took him 30 seconds. Of course he didn't do much. Just grab all the wire and used two tys to make two bunches. Think I'll take a pix tomorrow and post it here.
     
  2. Jun 4, 2010 #102 of 119
    Cagpop

    Cagpop New Member

    5
    0
    Oct 29, 2007
    My install went well, but not perfectly.

    Tech arrived 1 hour early, my 18 yo son got him started, until I arrived. This tech was sharp, and thorough. He replaced the LNBs with a new set with SWM, and cleaned up unneeded wires. He also added a support arm to the dish, and tightened things up and adjusted the dish.

    Once everything was connected, the HR20-700 and HR21 could see each other and were connected to the DSL, but not the HR24. After a reboot or two, he changed the receiver dish settings to the correct LNB/SWM options, and the HR24 and all has worked great since.

    Total time about 3 hours.

    This tech seemed to know what he was doing, and I appreciate that he replaced all the coax connectors, removed unused wire, etc., and beefed up the dish with additional arms, tighened screws, etc.
     
  3. Jun 9, 2010 #103 of 119
    Kentstater

    Kentstater Godfather

    441
    3
    Jun 18, 2004
    SE Michigan
    Follow up.........................

    The installer comes out today and hooks up a DECCA unit to my Ethernet line in the living room right next to the HR21, and uses the coax 2ft into the HR.
    He tells my wife that there is no DECCA for the router.

    I called him a half hour latter when I got home and he said it would have been too hard to go up in the attic. He thanked me, a 60 year old man for going up and putting the Ethernet line in.

    I told him the Ethernet line was for the panni g25 I was getting and his answer was I could plug it into the lower Ethernet plug on the back of the hr21. Is that true?

    Man I'm the most frustrated with D* right now than I have ever been.

    Comments, help, beer.
     
  4. Jun 9, 2010 #104 of 119
    Steve

    Steve Well-Known Member

    23,041
    148
    Aug 22, 2006
    Lower...
    No. It may work OK, but that lower port is not supposed to be used.

    I'd get on the phone with DirecTV ASAP, explain to them how your installer left things, and ask them to send someone out who knows what they're doing.
     
  5. Jun 9, 2010 #105 of 119
    balboadave

    balboadave Legend

    201
    5
    Mar 3, 2010
    Why is the poll closed? My install yesterday went really well. I upgraded two R10s (got to keep them) and got two HR-24s, a new slimline 3 dish, and Whole Home connection. I've read here that you can't request a receiver model, but I did anyways, and it was on their work order. All told, it took a couple of hours. I guess I lucked out and missed the entire D* glitch earlier that day. The minor errors were both units were labeled with a bedroom location, but that might have been their opinion of my living room, and not all of the video output formats were selected. They got extra credit for hooking up the otherwise extraneous second coax lines to each room to the splitter for future additions.
     
  6. mobandit

    mobandit Hall Of Fame

    1,142
    0
    Sep 4, 2007
    Well, after waiting two weeks for a technician to come out and re-peak my new dish that was improperly aimed when it was installed...I finally relented and sent an e-mail to Ellen Filipiak's office. We'll see how long it takes to get resolved...
     
  7. mobandit

    mobandit Hall Of Fame

    1,142
    0
    Sep 4, 2007
    E-mail was sent this morning, early. First phone call was at 10:00 AM, second phone call from service/installation company was at 1:30 PM. Promised a tech visit sometime after 3:00 PM. Hopefully not too far after 3:00 PM...
     
  8. mobandit

    mobandit Hall Of Fame

    1,142
    0
    Sep 4, 2007
    3:55 PM, problem is solved! Low signals were only partially due to poor alignment...mostly due to a defective SL3S LNB...replaced with an SL5S...all is well!
     
  9. my1423

    my1423 Godfather

    252
    0
    May 16, 2009
    Install took 3 weeks, 3 reschedules, and 5 installers. The 5th actually had the training, knew what swim was, had the parts, Did a good job! Also came 300 miles to do install. He had never seen a swim 16. He was a new installer. Only been installing for 2 months.
     
  10. mstenbrg

    mstenbrg AllStar

    99
    0
    Oct 2, 2006
    My installer didn't really know how to do the install. After most of the day, het got it working. I have 1 HR24 1 H24 and 1 HR20. The H24 can see recordings from both DVR's. I cannot see recordings from one DVR to the other. The installer is gone, and am not sure what to do?
     
  11. RAD

    RAD Well-Known Member

    16,414
    122
    Aug 5, 2002
    Dripping...
    You paid for DirecTV to put this in I'd call them ASAP and tell then you'd like the installer to come back and make it work.

    One of the BIG selling points on Connected Home vs. folks using their own ethernet networks is that DirecTV can support Connected Home/DECA, make them earn their money.
     
  12. Drucifer

    Drucifer Well-Known Member

    9,397
    243
    Feb 12, 2009
    NY Hudson...
    Was your DirecTV connected to the Internet? Is so, is it connected now?
     
  13. chrpai

    chrpai AllStar

    70
    0
    Oct 27, 2007
    My install went really easy:

    Step 1:

    My installer came by and dropped of the HR24-500. I asked DirecTV to just mail it to me since I already and 2 RG6 drops, cables and B-Band filters in that location but they sent a tech anyways. Come and gone in 5 minutes.

    Step 2:

    I came home and plugged the ethernet cable into the wall and into the receiver. Then I called DirecTV and a nice chap read me the unsupported disclaimer and activated the service. I went into the setup menu to confirm that both devices were enabled and seeing each other. On and off the phone in 10 minutes tops.

    Couldn't have been easier.
     
  14. mstenbrg

    mstenbrg AllStar

    99
    0
    Oct 2, 2006
    It is not connected to the internet now, he did not know about or have the DECA part that hooked to my router. Not sure how I get that now?

    I actually got home from work and now all of the DVR's see each other. Not sure if it just needed some time, but at least it is working now.
     
  15. Drucifer

    Drucifer Well-Known Member

    9,397
    243
    Feb 12, 2009
    NY Hudson...
    You'll need a green splitter, a DECA and a Power Insertor (PI) and two short coax cables.

    CBK DirecTV and tell 'em he didn't hook up your router.
     
  16. mstenbrg

    mstenbrg AllStar

    99
    0
    Oct 2, 2006
    Not really wanting to stay home and have to wait for DTV again. Is there any way they will send me the part and I can install myself? I have a cable run to my office where my router is. It is not being used now, but I could hook it to the last port on the SWM switch and then hook the DECA unit to it and connect to my router. Since there is no receiver here, would I still need the green splitter?
     
  17. Drucifer

    Drucifer Well-Known Member

    9,397
    243
    Feb 12, 2009
    NY Hudson...
    The CSR probably wont. But once the install schedule is setup, call the installer and see if he'll agree to leave it at your door.
     
  18. mstenbrg

    mstenbrg AllStar

    99
    0
    Oct 2, 2006
    Okay, is there anyplace I can just purchase one online? I will go through DirecTV if I have to, but after yesterday I don't want to talk with them again for a while.
     
  19. Drucifer

    Drucifer Well-Known Member

    9,397
    243
    Feb 12, 2009
    NY Hudson...
    The parts are not cheap outside of DirecTV -- Over a hundred bucks for the splitter, DECA & PI.
     

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