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How did your "Connected Home" installation go?

Discussion in 'DIRECTV Connected Home' started by RAD, May 16, 2010.

How did your "Connected Home" install go?

  1. Everything was installed ontime without any problem

    0 vote(s)
    0.0%
  2. Installation was cancelled/delayed due to parts being unavailable

    68 vote(s)
    55.3%
  3. Installation was attempted but was stopped due to problem

    26 vote(s)
    21.1%
  4. Something not listed and I've provided details in a post.

    5 vote(s)
    4.1%
  5. Installation was completed but there were many problems/issues that installer ran into

    24 vote(s)
    19.5%
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  1. May 16, 2010 #1 of 194
    RAD

    RAD DIRECTV A-Team

    16,397
    117
    Aug 5, 2002
    Dripping...
    Just curious, for folks that ordered the "Connected Home" upgrade and had your installation how did it go? As typical probably the majority of folks coming here had or are having problems which would skew the results but still wondering how it's going.
     
  2. May 16, 2010 #2 of 194
    MikeW

    MikeW Hall Of Fame

    2,565
    4
    May 16, 2002
    I was the first in Tucson to get an HR24 and SWM16. The only hiccup was the lack of knowledge on how to get the home network into the mix. The install took nearly 4 hours. Overall, I am extremely pleased with the job, the price and the end result. Makes me quite unafraid of the two year commitment I just started.
     
  3. May 16, 2010 #3 of 194
    wilbur_the_goose

    wilbur_the_goose Hall Of Fame

    4,476
    49
    Aug 16, 2006
    Something not posted: I'm going to wait because it looks like D* doesn't have the "stuff" in place to provide for a sufficient percentage of successful installations yet.

    I think six sigma is usually pretty goofy, but it could've helped here.
     
  4. May 16, 2010 #4 of 194
    HDJulie

    HDJulie Icon DBSTalk Club

    881
    1
    Aug 10, 2008
    Mine went fine overall -- the installer did not know that I didn't have a SWM compatible dish so he had to do a dish replacement but once that was done, everything else was easy. I also did not connect to my home network. We're not going to have the boxes connect since we are on satellite internet.
     
  5. May 16, 2010 #5 of 194
    Steve

    Steve DIRECTV A-Team

    23,033
    147
    Aug 22, 2006
    Lower...
    I think you need a choice that reads:

    "Lots of issues, but everything got installed... finally."

    That was the case for me. I voted for #4, tho. :)

    Besides installation difficulties, my installer had no clue what to bring with him. It's a good thing he called before coming, so I could give him a list of what he was going to need.
     
  6. May 16, 2010 #6 of 194
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,654
    339
    Dec 9, 2006
    "Something else"

    I did it myself. :D
     
  7. May 16, 2010 #7 of 194
    njfoses

    njfoses Legend

    145
    0
    Sep 14, 2007
    Atlanta
    I voted something else. I cant even get an install scheduled.
     
  8. May 16, 2010 #8 of 194
    rgraetz

    rgraetz Mentor

    39
    0
    Sep 3, 2006
    Everything got installed finally after a few call to customer service. Was promised HR24's when I ordered but they were not going to give them to today. Tech didnt have PI for the network DECA so it's not connected yet.
     
  9. May 16, 2010 #9 of 194
    afulkerson

    afulkerson MI Citizen Corps Vol of Year

    1,764
    21
    Jan 14, 2007
    Tech just left here after a lot of trouble. My H20-100 was replaced with a h24-100. I said I needed and am21 for ota channels that DirecTv does not provide. I called tech support and they agreed that I needed a am21. But after trying for 20 mins she stated that they could not have two workorders open at the same time.

    Tech went to my HR20-700 and it could not find the sat. It was unable to find the sat. He then went up stairs and tried my HR20-100 and it found the sat but did not find any dvr's that were networked. He then tried my HR21-100 and it found the sat but not other dvr's were networked.

    We the took the HR20-100 downstairs and put it in place of the HR20-700 to see if it was cabling or dvr. The HR20-100 found the sat with no problem but still no dvr's were networked. The tech then replaced the HR20-700 with a HR24-500. After dowloading code to make MVR active the H24-100 found the HR24-500 that is in the living room.

    Went back upstairs and found that the lights on the DECA unit were not on, because it was hooked up wrong. reversed the connections between the two sat port and the light came on and this dvr found the new HR24-500. Was not sure if that was ok because there was nothing recorded on it yet. I went to the H24-100 and it saw the HR20-100 in the bedroom and I could play back recordings from the bedroom HR20-100.

    This just left the HR21-100 that still did not work. After buch playing around and tech calling tech support that said to replace the HR21-100. He replaced it with a HR24-500. And now I had mrv working on all the units.

    I still have to call DirecTv and get two AM21 for the recievers that were changed. I also need to get a deca unit for access to the internet. I will have to wait until he closes his work order before I call DirecTv back for the rest of my equipment.

    I now have three new receivers and one old one.
     
  10. May 16, 2010 #10 of 194
    Davenlr

    Davenlr Geek til I die

    9,136
    27
    Sep 16, 2006
    Something else: Self Install
     
  11. May 16, 2010 #11 of 194
    matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    I know if they replace an owned receiver for not being SWM compatable, it is now leased (per ACDT).

    I wonder if they replace it because it isn't working properly if the replacement is also owned, since they are all the same in their system :)) and :(), it wouldn't be an upgrade.
     
  12. May 16, 2010 #12 of 194
    matt

    matt New Member

    4,858
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    Jan 11, 2010
    Something else: For less than the $206 they want I did it myself, excluding the DECA adapters so far.
     
  13. May 16, 2010 #13 of 194
    p3pilot

    p3pilot DIRECTV A-Team

    410
    6
    Oct 27, 2008
    DFW
    Something Else: Installers had no idea how to hook up the internet connection using a normal DECA Adapter and wanted to cancel the install. After talking them into completing the install it initially didn't work due to how the PI to the SWiM LMB was installed, but this was a pre-existing condition.
     
  14. May 17, 2010 #14 of 194
    texasmoose

    texasmoose Icon

    677
    0
    May 24, 2007
    Something Else: Install window had been set for Saturday between 12-4, the sub of a sub(D*>MASTEC>yet another sub) arrived an hour & 1/2 behind schedule. He came without the 2-way splitter, so he ended coming back today with it. Now everything is hooked up, but he wasn't able to stick around to see it through as he had other obligations. My DVRs aren't seeing one another. DECA module connected to the top Ethernet jack(all lights are GREEN) on my HR20-100 with the BSF. Here are some screen caps:

    [​IMG]

    [​IMG]

    Is the above splitter even approved for use with D* DECA application?

    [​IMG]

    Additionally, under Network Services, when it defaults to "ConfigurationType" with Automatic selected & i hit "Connect Now" it says> starting network services>then it goes to "Unable to Start Network Services" error code <301>

    <Multi-Room
    a) Share Playlist=YES
    b) Status:
    1. Multi-Room=Authorized
    2. No networked DVRs Found
     
  15. May 17, 2010 #15 of 194
    DaaQ

    DaaQ Legend

    119
    0
    Aug 20, 2008
    That splitter is not even approved for swm let alone with deca. I do believe the configuration of the wiring is wrong from looking at the picture. But am pretty sure a bsf is not to be used on the hr20 100 but am not going outside to confirm right now.
    Splitter is definatly not compatible
     
  16. May 17, 2010 #16 of 194
    DaaQ

    DaaQ Legend

    119
    0
    Aug 20, 2008
    I'm pretty sure the swm sat line is on its own and the deca goes on port 2 of the dvr
     
  17. May 17, 2010 #17 of 194
    hitokage

    hitokage Legend

    118
    0
    Jan 19, 2010
    It probably would have made things worse.
     
  18. May 17, 2010 #18 of 194
    DFWHD

    DFWHD AllStar

    64
    3
    Feb 9, 2008
    D* ended up canceling my install because they say you can't use OTA with MRV due to the Hx24 units not being compatible with AM21s. Folks on this forum have confirmed they will, but 3 different calls to back to D* and they won't install me due to needing OTA. They really don't understand the technology yet, so maybe I'll wait until the fall to get this done. That way they've got time to learn it...
     
  19. May 17, 2010 #19 of 194
    afulkerson

    afulkerson MI Citizen Corps Vol of Year

    1,764
    21
    Jan 14, 2007
    TYhey said that to me also, but what they are refering to is you can't diplex the ant for the ota into the deca/mrv setup. Once you explain that the ant connection will go to the am21 they may understand. The am21 will work with MRV via DECA. My am21's have shipped from DirecTv.
     
  20. May 17, 2010 #20 of 194
    Hdhead

    Hdhead Hall Of Fame

    1,241
    2
    Jul 30, 2007
    Installer arrived on Saturday without a clue of the equipment needs. Called his supervisor who was also clueless on how to install a system with 11 tuners. No SWM16s available, was going to use 2 SWM8s which I stopped dead in their tracks. Sent installer home, they were going to check with D* about what equipment I need, but still insisted that 2 SWM8's would work just like a SWM16.:nono2:
     
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