I'm a newbie here but am hoping someone can help. I've been with Direct for almost 4 years. Got 2 HR21-100's when we started with Direct. About 2 years ago, we added another receiver and got an HR24-500. The difference between the two receivers is ridiculous. The two HR21's are so incredibly slow in all areas - changing channels, FF when watching recorded programs, searching, etc. The HR24 is lightening fast and has much more DVR capability. I called Direct, asking for my older receivers to be upgraded, only to be told that I will have to pay for new receivers at a cost of about $100 each. I refused and figured I'd just have to live with it. But then I found this forum and now I'm aggravated and want new ones. Just called them again and was told they would upgrade but there was no guarantee that I would get an HR24 or anything new, for that matter and might end up with new HR21's. Seriously? By the way, I checked and we are leasing the equipment. Can anyone offer any advice on how to deal with this? I even threatened switching my business to Dish. They could've cared less. Thanks!