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How do you know if WHDS is active?

Discussion in 'DIRECTV Connected Home' started by gpuvalowski, May 24, 2010.

  1. gpuvalowski

    gpuvalowski New Member

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    May 24, 2010
    I have an HR22 and R22. I realize people have had problems with the R22's getting WHDS. I sent a message to D* and basically told them to just activate the service. Here is the response I got.


    "Thank you for writing. I understand that you would like to add the Whole Home DVR service to your account and I would be happy to assist you. Please know that I have added the Whole Home DVR service to your account and that DIRECTV does not support the connection setup that you have for the Whole Home DVR service.

    Thank you again for writing.
    Sincerely,"

    The thing is on my receivers under the Multi-Room the status still says not Authorized.

    How do I know the D* person actually turned it on. I figure even if my R22 were to not work it still should say "Authorized" on my HR22.
     
  2. matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    One way to tell if it works is to try it :D

    My R22 says authorized as do my other receivers, and I went the unsupported route.

    Sign into your online account and see what is says under the services tab for whole home and report back.
     
  3. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    If it has been authorized, it should say that under the Multi-Room heading on the setup menu of your receivers. Also, as Matt mentioned, you can go to your account on-line and look under services to see what is says about MRV. It will probably either say "Not Eligible", "Activated", or "Not Activated".

    - Merg
     
  4. hilmar2k

    hilmar2k Hall Of Fame

    5,251
    4
    Mar 18, 2007
    If, when you log into directv.com, it says "Currently Active" under WHDVR, you can try refreshing your services on all receivers.

    http://www.directv.com/resend
     
  5. gpuvalowski

    gpuvalowski New Member

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    0
    May 24, 2010
    It says on the DTV website that WHDS is "Not Eligible" with it being kinda greyed out. then under that it says call to activate.

    What should my next step be?
     
  6. David Ortiz

    David Ortiz Save the Clock Tower!!

    2,427
    75
    Aug 21, 2006
    Fresno, CA
    You might also check the Recent Activity tab, to see if there is an attempt to add WHDS.
     
  7. hilmar2k

    hilmar2k Hall Of Fame

    5,251
    4
    Mar 18, 2007
    Looks like it was not added properly. I would call DIRECTV and see if a CSR can activate it for you.
     
  8. bobnielsen

    bobnielsen Éminence grise

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    Jun 29, 2006
    Bainbridge...
    Or, properly not added. A HD DVR and another HD receiver or DVR is required. A R22 does not satisfy the requirement (but will work if you have other receivers which do).
     
  9. bheymanson

    bheymanson New Member

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    Jan 9, 2008
    I had a similar situation -- the web site reported the same thing. The first CSR tried to tell me that they couldn't activate WHDS with only two DVRs, that I need a 3rd receiver in the mix. I called BS, dialled back and spoke to another CSR who realized that my programming package was a little older, and that they had to update that to get the WHDS to work. Of course, that meant an extra $1 on my bill, but not much in the way of options. Everything is hunky dory now.
     
  10. gpuvalowski

    gpuvalowski New Member

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    0
    May 24, 2010
    Under my recent activity I see that it was activated 3 times and disconnected right afterwards.

    MATT1124-If you have R22's that work how did you get it activated????
     
  11. matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    I didn't even realize I guess that you only had an HR22 and an R22. You need to have another HD receiver, that is probably why it keeps getting added and dropping off.

    I was able to use mine because I have 2 HD receivers on my account along with the R22.
     

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