New member here... I've been a long time lurker and just finally got around to signing up. Here is my dilemma: I originally had Directv installed about 2 years ago and got 2 receivers: hr23 and h23. The install was done with a SWM LNB, but no whole home or internet connection was done by the installer. I eventually added an hr24 from solid signal and added whole home. I did this all myself, but it is hooked up in a 100% Directv supported way. SWM LNB > Power Inserter > 4 way splitter The four outputs are: 1 > hr24 2 > white DECA > hr23 3 > white DECA > h23 4 > black DECA (CCK) > Router The problem is that I simply called in and had MRV added to my account which resulted in it being listed as unsupported. So here's the real problem: I want to switch out my hr23 for an hr34 (still at 8 tuners). I called DTV and I was originally offered it for free until he realized that he had to charge a "whole home install" fee which is $199 plus a $49 fee for a CCK. The best that he could do was ~$200 for hr34 with installation. There was no way that he could send the box without installation either, which is what I preferred anyway since it would be such a simple swap. Is there any way to update my account so that it shows the proper whole home equipment? It seems crazy for installation to be $250 when it is an easy swap that should take 2 minutes. $200 for an hr34 installed isn't bad, but if I can get it cheaper, why not? Any tips or information would be greatly appreciated! Thanks!