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how to get more " hearts"

Discussion in 'DIRECTV Programming' started by bjlc, Mar 31, 2013.

  1. alnielsen

    alnielsen Godfather

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    I just talked to a CSR on Sunday to activate a "new" hd dvr. The CSR was very polite and patient on the call. I didn't know about the Hearts system at the time even to ask what mine may be.
     
  2. acostapimps

    acostapimps Hall Of Famer

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    Illinois
    I don't mind getting a few freebies once a year or so, and if they don't budge a few credits would be fine.
     
  3. ThomasM

    ThomasM RF Engineer

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    Milwaukee, WI
    If the thread poster has been with DirecTV all those years and still has his original equipment he will soon be getting new FREE leased receivers because the legacy program guide is being discontinued. That will render those old receivers inoperable.

    I still have one on my account and am eagerly awaiting word from DirecTV about getting a new replacement.
     
  4. kayleighx

    kayleighx New Member

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    Apr 1, 2013
    thanks for the info.. i didn't know what hearts were either:)
     
  5. Volatility

    Volatility Legend

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    Eh, there is no reason a customer should know about heart guidelines it isn't like you can call in and ask how many you have I imagine if you ask about it the agent is going to act dumb and not know what a heart is other than the one beating in your chest lol. It has more to do with than just paying your bill on time but I can't answer this haha
     
  6. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    Well considering many of us have seen the screen, it's really wasn't a secret. Of course some of us were looking for any small detail possible.
     
  7. Volatility

    Volatility Legend

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    May 22, 2010
    it's just that knowing about your hearts is the golden bridge to get what you want from the csr. this bridge shall not be crossed! ;-)
     
  8. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    +1 no comment.
    lol
     
  9. west99999

    west99999 Icon

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    How long have you been working for DTV Huntsville,AL? Was you with DTV call center when it was WEST?
     
  10. west99999

    west99999 Icon

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    Never mind, looking through some of your prior post you have not been around that long.
     
  11. west99999

    west99999 Icon

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    May 11, 2007
    What about you, how long you been around? West Telemarketing?
     
  12. Volatility

    Volatility Legend

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    Heck no lol. I don't do well with cubicles man and a communist environment. Not healthy. I heard nightmare stories about them. Also they state you have to dress up as it encourages professionalism and I'm like you can put a suit coat on a tiger but you still end up with a tiger when it is all said and done ya know. Hit my PM box up for more.
     
  13. goinsleeper

    goinsleeper Godfather

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    lol way to call foLks out without PM. No, not since West but I work with quite a few people who did.
     
  14. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Some of us recall a time when DIRECTV touted the heart system and encouraged people to improve their heart status. Been quite a few years now. Since then DIRECTV has gone silent about the heart system.

    Part of the reasoning is DIRECTV has committed to giving everyone the best service possible. So hearts no longer are necessary for quicker service and thus a hidden measure.

    Peace,
    Tom
     
  15. donalddickerson2005

    donalddickerson2005 Legend

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    Feb 13, 2012
    Agreed I don't think there is a big deal going on at head quarters, but what do I know.
    I think they still use the heart system just to see if you are a 1 heart person but as long as you have a 3-5 you should be able to get upgrades and discounts whenever possible.

    To be a top priority you need to have a lot with them say the old titanium package. Google it or look it up on others post if you don't know what that was.
     

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