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HR 20- Pixelation, 771 error

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jimlenz, Aug 16, 2014.

  1. jimlenz

    jimlenz Legend

    130
    0
    Aug 22, 2007
    I have a Hr20-700 that is having pixelation issues on certain channesl, most notable ABC. I get the 771 error periodically. I do not get this on all stations and am trying to figure out what the issue is.

    I ran a system test and it says I have dish alignment issues. I have 5 other dvr's in the house that do not have this issue and do not give this error message.

    I ran the signal strength on each tuner and each satellite to help narrow down the issues.

    I aprpeciate your help with this. Thanks.

    Jim
     

    Attached Files:

  2. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
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    Jun 23, 2004
    Mill Creek, WA
    Those readings on the HD satellites (99 and 103º) are marginal. How do they compare with the readings on your "good" HD DVRs? What models are the good DVRs?
     
  3. jimlenz

    jimlenz Legend

    130
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    Aug 22, 2007
    I have 2 HR 23, 2 HR 24 and an HR 34. When i ran the numbers on the HR 34, they didnt look that much better than the unit with the issue. Appreciate your advice.
     

    Attached Files:

  4. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    Your dish is out of alignment. Best to call DirecTV® and set up a service visit to have them come and re-peak your dish, free with protection plan, otherwise $50.00
     
  5. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
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    Jun 23, 2004
    Mill Creek, WA
    Agree with peds48. The HR20 may just be a bit less "forgiving" with those marginal signal. Your dish needs proper alignment.
     
  6. jimlenz

    jimlenz Legend

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    Aug 22, 2007
    Thanks to all, I will call D*
     
  7. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    Keep us posted
     
  8. i49mobile

    i49mobile Mentor

    62
    1
    Jan 31, 2007
    Jim. I have the same issue with one of my hr20-700. a direct tv guy came out and indicated the issue like said above was a box that is unforgiving to signal strength. My dish was not out of alignment. Steve
     
  9. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    NY
    In this case, it is a dish alignment issues as evidenced by the posted signal readings
     
  10. texasbrit

    texasbrit DIRECTV A-Team

    5,054
    84
    Aug 9, 2006
    No receiver can be "unforgiving to signal strength" unless it is faulty. Post back showing all your signal strengths as per the original poster.
     
  11. jimlenz

    jimlenz Legend

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    Aug 22, 2007
    D* will be out tomorrow afternoon, I will let everyone know what I find out.
     
  12. jimlenz

    jimlenz Legend

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    Aug 22, 2007
    Long story but d* was finally out yesterday. It was a dish alignment issue and all is well now. Thanks to all.

    Jim
     
  13. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Awesome. Thanks for the update.
     
  14. jimlenz

    jimlenz Legend

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    Aug 22, 2007
    Well, that was short lived. I started receiving the 771 errors on the same HR 20 that I was having issues with before. I looked at the signal strength and most are in the 90's except for 99s which is all 0 and 103s which is all over the place. Some 0, some 90's, other 30's and 40's.

    Any ideas why this is popping up again? Thanks.

    Jim
     
  15. jimmie57

    jimmie57 Hall Of Fame

    6,390
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    Jun 26, 2010
    Texas City, TX
    Can you swap out this receiver with another receiver you have and see if the problem stays with the receiver or stays in that room ?
     
  16. texasbrit

    texasbrit DIRECTV A-Team

    5,054
    84
    Aug 9, 2006
    99s and 103s carry only spotbeams directed at individual cities, so low or even zero signals on most transponders are quite normal.
     
  17. jimlenz

    jimlenz Legend

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    Aug 22, 2007
    Sure, I will try this and let you know.
     
  18. SteelersFan

    SteelersFan AllStar

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    Nov 4, 2006
    I started getting these issues recently in the DFW area. Never had any allignment issues previously and it seems like just the locals are affected and on all receivers. It first happened on Thursday night football and I saw it again a few times on Sunday night football last night. Was considering calling, but this may be a universal outage. The issue typically doesn't last long.
     
  19. texasbrit

    texasbrit DIRECTV A-Team

    5,054
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    Aug 9, 2006
    Here in DFW I've seen some occasional 771s over the last few days also. They don't last long enough for me to check signal strength.
     
  20. sigma1914

    sigma1914 DIRECTV A-Team DBSTalk Club

    14,573
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    Sep 5, 2006
    Allen, TX
    Yeah me too, in DFW.

    Topic about it - http://www.dbstalk.com/topic/214000-locals-down-dfw/#entry3288574
     

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