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HR-21 Works Using BOTTOM Jack for Connection, not Top??

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by theruska, Feb 18, 2008.

  1. theruska

    theruska New Member

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    Feb 16, 2008
    I have been fighting with my HR-21 600 for days now, getting nothing but Error Code 22, when I saw someone in another post mention the bottom jack working for them. Sure enough, when I plugged my Ethernet cable into the bottom jack it worked instantly.

    Am I missing something? Isn't the TOP jack supposed to be the enabled jack, and the bottom jack a pass-through? I even spent an hour on the phone with DirecTV internet support and they kept making me double check that I was using the TOP jack. Yet as soon as I switched to the bottom jack all of my problems were solved and I am now downloading programs.

    Can someone shed some light on this? Was it my misunderstanding, or is it possible I was given a bad box with the wrong wiring? I can't believe the number of hours I have put into this, only to have it be the wrong jack!

    Tom
     
  2. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Jun 18, 2006
    :welcome_s theruska!

    The most important thing is that this works for you. I can't tell you why or how, but hey, all's well that ends well, right?
     
  3. theruska

    theruska New Member

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    Feb 16, 2008
    Good point. I just wonder how many other people are fighting the same gremlins needlessly.
     
  4. lordbah

    lordbah Cool Member

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    Feb 18, 2008
    Top jack didn't work for me even though I had good connection lights at the jack and at the router. From my PC I pointed my browser at my router and did see the HR21 in the DHCP Clients table. Pulled the cable out of the receiver and plugged it back in and it started working. *shrug*
     
  5. scottman

    scottman Legend

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    Jan 2, 2008
    Unplugging the ethernet from the back (top slot), counting to 10, plugging back in, and rebooting is the ONLY thing that works for me when I get the "error 22". I have to do this every time the power to the receiver goes out, ie outage, reboot, etc. It never comes back connected unless i do this. :(

    I'll have to try the bottom slot tonight. I thought the bottom slot was only used as a bridge, but I'm not real familiar with those.
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Isn't the top jack a pass through to daisy chain other DVRs?
     
  7. bhelton71

    bhelton71 Cutting Edge: ECHELON '09

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    Is the HR21-600 real ? No one has done a first look and Earl had stated previously BB had a typo - but people are still typing that in and it is plastered all over google - so is it real ?

    I was thinking if it is a real model then is it possible the jacks are 'flip-flopped' from how the others are?
     
  8. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Jul 12, 2006
    Los Angeles
    There is no HR21-600 receiver. If this is the one from Best Buy, then there was a typo in their system or they changed the code for some reason. Check under the access card door and I'll bet that it actually says HR21-700.

    As for the Ethernet jack, I thought that the bottom one was the Ethernet port and the Top was to daisy chain to another device as well ..
     
  9. scottman

    scottman Legend

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    Jan 2, 2008
    I've read lots of forums on networking the HR21. I always thought the top was for the internet, and the bottom was the bridge. Isn't it what the CSR's are telling customers for troubleshooting? I hope I am wrong, but then there are a lot of mislead people, including Directv.
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    There may be a difference between the HR21-200 and the -700.
    "I think" the -700 uses the bottom connector [top being pass through].
    "I know" the -200 uses the top connector [bottom being pass through].
     
  11. bhelton71

    bhelton71 Cutting Edge: ECHELON '09

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    This is interesting:

    http://www.dbstalk.com/showpost.php?p=1401128&postcount=30

    Sounds like maybe they did change something ? And hence the confusion.
     
  12. scottman

    scottman Legend

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    Jan 2, 2008
    omg if thats the case, then I'd say there are a lot of people who've given up on networking because of these internet 22 errors, being plugged into the wrong slot ... me almost for one. I'd just say that, if thats the case, I hope before on demand comes out of beta, that directv figures out what to say. If this is true, this definitely needs to be in a sticky for HR21's because there's a lot of confused and frustrated people. I'm still going to test this tonight, however. If it works, I'll be happy and angry too.:) :mad:
     
  13. BK EH

    BK EH Legend

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    Oct 3, 2005
    On our new HR21-700, I plugged in and enabled networking after the 0x1FE update. I used the top jack.
     
  14. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Thanks VOS .. my memory must be fading with age :nono2:
     
  15. bhelton71

    bhelton71 Cutting Edge: ECHELON '09

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    Wow - this really crazy - it really sounds like there are 2 different working configurations for the same hardware. Might be worthwhile to collect verified working ports + s/w version ?
     
  16. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    As if mine isn't too? :lol:
    I had to look at the back of my -200. Luckily I still have the plastic caps from the factory installed.
     
  17. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    :D .. I would have done the same, but I'm not home at the moment :lol:
     
  18. scottman

    scottman Legend

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    Jan 2, 2008
    Ok. I found documentation on the HR21-700. I found it here:
    DBSTalk.com Presents an Exclusive First Look at …
    The DIRECTV HR21-700 HD DVR
    By HDTVFan0001 and Drew2k

    It states:

    Ethernet Ports: 2 - same as HR20-
    100, not same as HR20-700; bottom
    port is "pass-through" so a 2nd networked
    device can be connected
    here. On the HR21, the port lights
    are green and light-amber, whereas
    on the HR20 the port lights are amber
    and deep-amber.
     
  19. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    So it's the top connector on both HR21s and the bottom connector on the HR20-100 [top has yet to function], with the HR20-700 having only one connector.
     
  20. scottman

    scottman Legend

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    Jan 2, 2008
    Seems to me its saying the HR21-700 ports are the same as HR20-100 (pass thru on the bottom). Honestly this totally makes sense. You want the main port to be on top, secondary on the bottom. Aren't they numbered 1, 2 (I don't remember).

    If the OP is indeed using an HR21-700, and is successfully connected to the internet via the bottom port, maybe the ports could have been miswired on some units including his. :nono:
     

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