Sorry for the confusion. I connected the optical cable from the Hr-24 to my A/V receiver. The HDMI cable from the HR-24 goes directly to the TV now. Sound is the same with either the optical to the AVR or HDMI to AVR so that is not an issue. We have had to lengthy power outages in the last 5 days so the receiver has been "reset" a couple of times this week. We'll see how it does for the next few days and if that cleared up the issues or not. As far as taking a year for them to send me a new receiver, it had nothing to do with my setup but rather taking the time to deal with the customer service people. It was more convenient to just rest the receiver every morning than go through 30 minutes of being on hold and having someone read off a script on what should fix it. I was finally able to take the time to get the issue escalated to the next level of CS a few weeks ago and get things moving.