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HR-24 Slowness Freezing b/c of eSata?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by heelsmj, Oct 27, 2010.

  1. Oct 27, 2010 #1 of 140
    heelsmj

    heelsmj New Member

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    I have read many threads about people with similar issues to mine with the HR-24. It will freeze for 10-15 seconds and any keys pressed during that freeze are "saved" and then executed consecutively when it comes back. Another issue is long delays from pressing play on an item in my play list and the item actually playing. My final issue is audio cut outs. This happens on recorded items as well as live items. There will be a slight hiccup for a fraction of a second where the audio drops and then it comes back. I have had this receiver for around 4 months. There were no issues until a few weeks ago. I have it running a 2 TB WD Green drive in an Antec MX-1 enclosure with a Trip-Lite eSata cable. I was thinking that the slowness might be related to the drive filling up (38% Free) and it just can't handle the sheer size of the playlist. However now that I am reading all the other issues im not so sure. How many people out there with issues with their HR-24 are using an eSata enclosure? Feedback, thoughts? Can this be causing the issue or is there just a problem with the design of the receiver?
     
  2. Oct 27, 2010 #2 of 140
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    1) That drive and enclosure should not cuase you problems
    2) No - not even close - I know folks with 95% full that don't see those symptoms on the HR24
    3) No - but it could be firmware that needs some corrections - they work on those kind of "fixes" all the time, and push out firmware updates to correct them. Perhaps you'll see something soon.
     
  3. Oct 27, 2010 #3 of 140
    heelsmj

    heelsmj New Member

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    Thanks, Is there any way to manually force a firmware update or I just have to wait for the push?
     
  4. Oct 27, 2010 #4 of 140
    Rich

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    What model WD HDD are you using? Some of the Green Caviars aren't compatible with the HRs.

    Rich
     
  5. Oct 27, 2010 #5 of 140
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Updates are generally pushed out by DirecTV.

    What version (and specific model HR24) do you have?
    Good point - need the drive model number too...
     
  6. Oct 27, 2010 #6 of 140
    Rich

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    There ought to be some way for us to get the word out that without the proper model numbers of HRs, HDDs, enclosures, etc., we just can't answer the questions asked. He might be using an EARS for all we know. That's a Green Caviar HDD too. And they are very problematic with the HRs.

    Rich
     
  7. Oct 27, 2010 #7 of 140
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    True.

    It would also be interesting to know if the external unit was unplugged and the unit was rebooted...do the symptoms continue...that would seem to point to something in the external unit somehow.
     
  8. Oct 27, 2010 #8 of 140
    Mike Greer

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    Your troubles sound the same as mine. I doubt your external drive is the cause – my troubles started at about the same time.

    There are some models of drives that have issues – I’m sure Rich can help you there.

    As for the firmware – you can’t force it… They haven’t even released a fix yet – hopefully soon – in the mean time a restart fixes it for some number of days (except for the audio trouble).

    Let’s hope they don’t just ignore the troubles – I’m still waiting for the fix to make the HR22s work properly and that is going on 3 years now!
     
  9. Oct 27, 2010 #9 of 140
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    So without knowing the drive model (for known potential incompatibility) and if this happens with the internal drive (to see if it is isolated to the external setup), this can be diagnosed? Hardly. :rolleyes:
     
  10. Oct 27, 2010 #10 of 140
    Mike Greer

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    Problem is that the restart will likely fix the problems - at least for a few days (or more) but the problem will return.....
     
  11. Oct 27, 2010 #11 of 140
    Mike Greer

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    I guess you missed this:

    "There are some models of drives that have issues – I’m sure Rich can help you there."
     
  12. Oct 27, 2010 #12 of 140
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Fix or temporarily delay?

    The bottom line is we don't have all the facts, do determining a root cause, or even educated speculation is impossible at this point.
     
  13. Oct 27, 2010 #13 of 140
    Rich

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    Would seem to point that way, but not always. Usually, but not always. But the more info we get the less typing we have to do. My fingers are getting worn down to nubs. :lol:

    Rich
     
  14. Oct 27, 2010 #14 of 140
    Mike Greer

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    Ok! – We get it….

    Call it what you want but I have 3 HR24-500s that started having these troubles about the same time. You have decided that I am the problem… I’m good with that.
     
  15. Oct 27, 2010 #15 of 140
    Rich

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    Ever the optimist, Mike! I doubt if D* is even concerned with the 22s now.

    Rich
     
  16. Oct 27, 2010 #16 of 140
    Rich

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    And the problem with that is that the problem might get worse. Gotta have patience.

    Rich
     
  17. Oct 27, 2010 #17 of 140
    Rich

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    I don't think he meant you were the problem. I'm having the same problem with mine and I'm sure we are not alone.

    Rich
     
  18. Oct 27, 2010 #18 of 140
    Mike Greer

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    Bingo!:lol:

    Yeah - the HR22s are likely as good as they'll ever be. That's why I forced them on the kids!

    I'm sure sooner or later my remaining HR22s will die and get replaced - hopefully by then my luck will change and the HR24s will be tweaked and by some miracle they'll send me HR24s to replace them! How's that for optimistic!?

    My suggestion to heelsmj (Please ignore this Mr. HDTVFAN) would be to verify that the model of drive is OK and then restart the box once a week until DirecTV figures it out - hopefully sooner rather than later.
     
  19. Oct 27, 2010 #19 of 140
    Mike Greer

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    Working on the patience! Just a real slap in the face after paying $600 for 3 of these to get away from the trouble only to have it return after a few months of bliss. I'll think happy thoughts for now - hopefully this is just a temporary set back.

    I think he knows there is something up - but because he loves me so much he has to poke at me!:lol: Can't blame him I guess!

    As more and more people post we'll get more details but no doubt something is up with the firmware changes they made.
     
  20. Oct 27, 2010 #20 of 140
    heelsmj

    heelsmj New Member

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    The drive is a AV-GP WD20EVDS 2TB. As far as the type of HR-24 I believe its a 500. But I will have to confirm that and what version firmware I am running when I get home. I am at work now. A reboot does not seem to make any difference I tried that.

    Thank you all for the help.
     

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