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HR-24 Slowness Freezing b/c of eSata?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by heelsmj, Oct 27, 2010.

  1. Oct 28, 2010 #41 of 140
    Rich

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    Patience, this will all unfold in the next few days. We'll get the discussion thread and the problems will be posted. I can see a change (for the better) in my 24-200 already.

    Rich
     
  2. Oct 28, 2010 #42 of 140
    Richierich

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    Yes, there is a Thread on it here already. Look around and you will see it.
     
  3. Oct 28, 2010 #43 of 140
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    ...and a number of folks report no further audio issues with this update. If you still have them...maybe its time to replace all that expensive audio component hardware with something less costly that actually works.... !rolling
     
  4. Oct 28, 2010 #44 of 140
    hasan

    hasan Well-Known Member

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    I wasn't disputing any of your points, just noting how perfectly parallel your experience has been to what we all went through with every model (that was substantially different) in the past.

    I don't think they took a step back. I think they took the exact same steps they have taken with all previous new models. That was my only point. I wish there were a better way to describe it, but I sure don't see anything in the 24 series process that differs from every previous model.

    I certainly wouldn't try to take away from your right to complain. My only point is that in similar circumstances (and I've been there several times, just not with the 24 series), I learned that this is how it goes with these boxes. It always has gone this way, and I don't expect it to be any different in the future.

    It doesn't make it right. It doesn't make it fair, it doesn't make it fun (except for a few of us, who enjoy the intrigue). The process has been utterly consistent from day one. No one should be surprised, and as a caveat for the next "I just gotta have it, and all the other boxes are junk" mentality, no one in full possession of their faculties should (realistically) expect this to change in the future.

    There ain't no free lunch. We actually have to pay for as much indigestion as we tolerate, or ....get over it and enjoy what we can out of what we have. It really is that simple.

    We keep reporting, we keep demanding, we keep helping as we can. That is all good. All the rest is up to us, as far as how much we stew in our own juices, knowing full well precisely what to expect.

    I'm very sympathetic with what the 24 series users are going through. I've been there myself. Some would say I'm jaded. Others would say, realistic. In any case, warts and all, I'm thoroughly enjoying the units I have. I would like to see them improved, but I'm not going to wager my sense of well being or mood against it.:)

    Hasn't anyone read "The Myth of Sisyphus" ? Substitute the DVR for the rock, and it's a perfect fit.:D
     
  5. Oct 28, 2010 #45 of 140
    Barry in Conyers

    Barry in Conyers Godfather

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    hasan,

    No disagreement with what you said, but it does not have to be that way.

    A DirecTV DVR is basically a Linux computer with a couple of digital tuners.

    My smartphone is a Linux computer with a dual band digital cellular transmitter and receiver, a Wifi transmitter and receiver, a Bluetooth transmitter and receiver, a GPS receiver, a FM receiver, a flux gate compass and a high resolution touch screen crammed into a tiny package and running all sorts of applications on a minuscule power source. Despite being much more complex than a DirecTV DVR, it has never locked up, never pixelated, never brrrp'ed, never required restarting, never done anything but work as intended and advertised.

    New products do not have to be bug infested. That is a symptom of failing to identify and / or correct problems before releasing the product. DirecTV can do better if they want to.

    Just my opinion, YMMV.
     
  6. Oct 29, 2010 #46 of 140
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    True. Then again...it has to manage exponential data and data relationships well beyond anything a smartphone could ever wish to handle...
     
  7. Oct 29, 2010 #47 of 140
    Rich

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    A lot of us have made that same point, but D* does what it does and is very successful with the way they do it. Think of a major league baseball team that depends on putting fannies in the seats to exist financially. (I'm thinking of the Mets.) They don't get the seats filled up, they panic and go out and get good ballplayers to make their team competitive. But, let those seats be filled, season after season, with one bad team after another, and nothing will change (this actually happened). Right now D* is on the top of the heap. Why change the way they do business now? Let a few million subs opt out each quarter for a year or two and you'd probably see better HRs or the same HRs we have now running perfectly. But D* keeps gaining subs and their is no incentive to change things.

    Rich
     
  8. Oct 29, 2010 #48 of 140
    Mike Greer

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    hasan-

    I don’t necessarily disagree but I do hope they do a better job with the HR24s than earlier models. My HR22s still have problems. Please don’t suggest that it will be OK for the HR24 problems of today to still be here 3 years from now. Please!:eek2:

    The sad thing is that it looks like at least some of the trouble introduced to my HR24s with the update earlier this month is still present. I scrolled through the playlist a few times this morning and it looks like the pauses are starting to come back….:(
     
  9. Oct 29, 2010 #49 of 140
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    The HR24-500's have been reported by posters to have 90% of any of the issues - the -100 and -200 brethren have almost no such problems.

    The fact that the -500 is the only device with a different (non-Broadcom) processor in it is more than coincidence. They're working hard on correcting the -500 issues....rest assured, especially when its easier to isolate the potential focus.
     
  10. Oct 29, 2010 #50 of 140
    dsm

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    My HR23 (no esata) got into this same freeze issue a few days ago. Very annoying and my patience is short so I rebooted. I've got other hangs after a long pause of live tv happening on an HR20-700. I really think the latest software release introduced several new bugs.
     
  11. Oct 29, 2010 #51 of 140
    hasan

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    I would never suggest it's "OK"...it isn't. All I do is try to deal with reality and not set myself up for any more frustration than absolutely necessary.:)
     
  12. Oct 29, 2010 #52 of 140
    hasan

    hasan Well-Known Member

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    I don't disagree. It's not that it has to be this way, it is certain, however, that this is the way it is now, this is the way it has been from the beginning, and my bet is that it will remain so in the future.

    The rest is all about our coping mechanisms.:)
     
  13. Nov 1, 2010 #53 of 140
    SPG900NY

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    I am having the exact same issue as the original poster, and am also using a Western Digital AV-GP WD20EVDS 2TB. The description said it was made specifically for streaming video devices such as cable DVR's.

    I hope there's a fix soon. We have recorded a lot of stuff since we got our HR-24 and I'd hate to lose it all just to get a new drive.
     
  14. Nov 2, 2010 #54 of 140
    WheezerTheGeezer

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    I gave up on my HR24 after several firmware downloads that never corrected the freezing problem (among others).
    DirecTV tech came out and swapped it with an HR23. No problems at all with this back-level box.
     
  15. Nov 4, 2010 #55 of 140
    bondheli

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    I am also having this issue on both my hr24's with WD20EVDS external drives. Worked fine for months and then just a few weeks ago it started with the 10-15 second lag/delays.

    I decided to do a little investigating. I reset my dvr2 and removed the external hard drive. I played around with it for 10 minutes and could not get it to stutter/lag (it is possible that the reset alone cleared the problem temporally but that may be moot). I then proceeded to play shows from my dvr1 on my dvr2 and got no stuttering or lag issues at all. If it was strictly an issue of working with an external hard drive then dvr1 should not have been able to stream to dvr2 without the same issue occurring.

    After that test I restarted dvr2 and plugged the external hard drive back in. I immediately had the same stuttering so the restart did not temporarily fix the issue.

    Also, another thing to point out is that I experience the the lag/delays while browsing the guide or list and the video playback of a prerecorded show continues to play without a hitch in the video playback window.

    With those bits of knowledge I am forced to conclude that the external hard drives and/or the streaming capability aren't at least directly responsible the stuttering/delays. I think they probably pushed out a bad update a few weeks back without testing it on receivers with external hard drives first.
     
  16. Nov 5, 2010 #56 of 140
    SPG900NY

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    Exactly the issue I'm having, yes. The video continues to play fine. But this 10-15 second freeze doesn't only happen on the menus -- sometimes I'll hit fast-forward and then realize I can't stop. So I'm fast-forwarding half way into the show, and then finally the HR-24 starts responding again and only then can I rewind.

    I'm about ready to try another hard drive and just lose all my recordings, unless someone knows that this is being worked on? Any way we can find out if this is being worked on?
     
  17. Nov 5, 2010 #57 of 140
    Richierich

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    There have been lots of Post about Problems with EVDS Drives particularly when it comes to using it as an External Drive.
     
  18. Nov 5, 2010 #58 of 140
    hasan

    hasan Well-Known Member

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    Mostly with 24 series and that may be firmware related. The other sat boxes seem to do very well with the EVDS drives. My HR20-700 is using a 2 TB EVDS drive recommended by rich584 (with the Thermaltake Dock), and it works perfectly. No issues whatsoever, no overheating, no noise, just plays away.

    Of course eSATA is not supported, so we're kinda shooting in the dark now, aren't we?:)
     
  19. Nov 5, 2010 #59 of 140
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Yup...or processor-related...or controller-related...but the HR24's are indeed the ones not caring for the EDVS.

    I seem to recall a number of folks having no problems with HR20 and HR21 units with those drives.
     
  20. Nov 5, 2010 #60 of 140
    Rich

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    Agree, I do. I think the 24s are much more sensitive than the 20-700s. I know that I treated my first 24-500 as if it were a 20-700, and I ended up having to have it replaced. I kinda think the problems are more related to the 24's sensitivity than the EVDS drives being bad. I say that based only on my experience with that one 500.

    For instance, with a 20-700, you can get away with using the Menu Restart with an MX-1 or a TT on it with an EVDS drive, but if you do that with a 24 you risk losing the 24. Same thing with an RBR. Since I lost the first 24, I've been very careful how I reboot the 24s, each having a TT with an EVDS drive on it.

    Well, I still think we've got a better grasp of how and what externals work than D* does. And I hope it stays that way. I'd rather continue on my way using the best HDDs and enclosures that I know of, than to be told what to use. So, in a way, we are the external and internal drives' support system.

    Both my 200 and 500 seem to be very comfortable with their external EVDS HDDs now that I know what I did wrong with the first 500. And the 20-700s just keep on truckin' along.

    Rich
     

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