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HR 34 + HR44??

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by topgun80, Apr 20, 2013.

  1. topgun80

    topgun80 AllStar

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    Oct 6, 2008
    I was wondering if DTV will let me have both? I have an HR34 now and I'm not very happy with it. I also have an HR23 that is about to die and needs replaced. Does anybody else have both?
     
  2. Mike Greer

    Mike Greer Hall Of Fame

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    Only a 'special' few. Unless you have inside connections they won't allow you to have more than one Genie. Maybe someday that will change but for now it is likely a no-go. I say 'likely' because who knows - if you call they may do it - even by accident!
     
  3. Drucifer

    Drucifer New Member

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    NY Hudson...
    I tried about a month ago and it was still a no go.

    But we got to keep asking. Sooner or later someone going to get approved.
     
  4. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Jan 24, 2007
    Currently DIRECTV doesn't all more than one Genie per account. That's not likely to change anytime soon.

    Mike
     
  5. topgun80

    topgun80 AllStar

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    Oct 6, 2008
    So all you guys with HR44's didn't have an HR34 or you got them replaced? Seems kind of unfair to stick all their long time loyal customers with an inferior box and new installs get the latest and greatest:(
     
    1 person likes this.
  6. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    NY
    Every time I see these kind of posts, It begs to ask these questions

    1. What is DirecTV supposed to do with the new (not so old ) HR34?
    2. Who do think is suppose (deserves) to get these receivers? (obviulsly not you, but is OK some someone else)
     
  7. topgun80

    topgun80 AllStar

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    Oct 6, 2008
    I don't remember asking for your attitude, I just asked if anybody had both. And yes, now that you mention it, I do think long term customers with expensive packages "deserve" the best that DTV has to offer. Are we supposed to wait until our 34's die to get the new box?
     
  8. west99999

    west99999 Icon

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    They are only available in 10 markets now but once it is available to the general public if you want it go to a 3rd party retailer and buy it. "Money talks" _______! but if you are saying they should just give it to you for free then you should finish the phrase.
     
  9. Drucifer

    Drucifer New Member

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    NY Hudson...
    Even if dies, they'll replace it with another HR34 because all DVRs are the same.
     
  10. topgun80

    topgun80 AllStar

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    Oct 6, 2008
    I would be OK with buying one, I bought the HR34, at a discount, but it wasn't free like a lot of people apparently.
     
  11. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    Bought or leased your HR34?
     
  12. Herdfan

    Herdfan DIRECTV A-Team

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    Teays...
    Let us almost 20-years customers have a second one!
     
  13. Smooth Jazzer

    Smooth Jazzer Legend

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    Sep 4, 2007
    I have been a D* customer since Oct 1995. Simple arithmetic translates that to almost 18 years. EIGHT days ago or four days after my 34-700 was installed I had tons of problems. I threatened them to leave them. They even told me if wanted a D* installer or tech to check the Genie I would have to pay $50.00 for the service call. The point is D* does NOT a give a rat's rear if you leave them or NOT. Furthermore do NOT fall for the patronizing BS I see you have been a long time loyal customer. Salt maybe?
     
  14. HoTat2

    HoTat2 Hall Of Fame

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    Los...
    I'm told that even when the HR44 becomes available through 3rd party retailers, DIRECTV's system and CSRs won't activate it if your account already shows a Genie as activated. Even if a CSR mistakenly does it, the part of the account management system for valid activations during its regular housekeeping routines can automatically shut one Genie down after scanning over your account.

    Now I imagine since no system is perfect, you could luckily slip through the cracks and manage to get two Genies permanently activated, but its obviously going to be very rare and probably not worth gambling your money purchasing one through a 3rd party retailer.

    It seems that those fortunate few which were part of the original field testing team for the HR44 are the only exceptions to this single Genie per household rule.

    P.S. >> I've been a sub. since Sep. of '95 always with the highest package, but no sell on getting two Genies activated when out of curiosity I tested the waters with CS on this issue a few weeks ago.
     
  15. slice1900

    slice1900 Well-Known Member

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    It all depends on the reason why they limit accounts to one Genie. Is it software? Those few people who have more than one can probably comment on whether there are issues/limitations when you have more than one on the same whole home network. One thing I can think of is how clients are apparently limited to be tied to a single Genie, so one client can only watch recordings from one Genie, and recording on the "wrong" Genie can't be viewed by the client. How easily will that limitation be understood by the typical customer? The people who did the early testing who have more than one are not the typical customer and will understand this limitation. That may not be the only problem.

    Beyond perhaps simply wanting to get most the bugs worked out in the single Genie case before worrying about multiple Genies, maybe they just didn't have enough HR34s to go around? They may prefer having everyone who wants just one get it instead of letting people on dbstalk.com hog them all! :) If this is the concern, maybe once the HR44 is in wide release and getting cranked out by three manufacturers the restriction will be loosened?
     
  16. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Jan 24, 2007
    Even if you slip through the cracks and get two activated you'd need to be very careful. If you call a CSR for something and the see it on your account they're supposed to deactivate one of them.

    I'm just sayin'.

    Mike
     
  17. HoTat2

    HoTat2 Hall Of Fame

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    Los...
    True;

    I think even VOS commented on another thread that viewing recordings one a Genie the client is not tied to gave "mixed results."
     
  18. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    Even Dish is trying to discourage multiple Hoppers.

    Maybe once the HR44 really gets out there, and any software issues resolved, DirecTV will revisit it. However, it still would mean a SWM16 needed for only two boxes. May not be something they really want to get into.
     
  19. P Smith

    P Smith Mr. FixAnything

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    Mediterranea...
    Don't cheat DTV ppl. You just make up it by yourself.
     
  20. topgun80

    topgun80 AllStar

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    Oct 6, 2008
    That would be fine with me, deactivate this pos 34 and come get it!
     

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