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HR-34 without a SWM?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by EyeRonik1, May 15, 2012.

  1. RunnerFL

    RunnerFL Well-Known Member

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    Having a tech come out requires a work order so the existence of a work order is implied. They would/will replace only what is on the work order.


    If the work order doesn't specifically say to swap the HR22 it won't happen.
     
  2. HoTat2

    HoTat2 Hall Of Fame

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    The OP should also keep in mind that DIRECTV's policy is that SWIM-8 modules are usually reserved only for HD SWM installs with eight or less tuners that also require the World Direct dish.

    So if he wants to connect the TIVO, it may have to be DIY'er with him having to purchase the SWiM-8 module, legacy LNB, run the four coax from the dish again, etc.

    Or if he can reschedule the installation to allow time to purchase and have the SWiM-8 module on hand when the installer arrives, he may do it for him.
     
  3. samrs

    samrs MANC

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    ^^^Nice, plus one.
     
  4. Shades228

    Shades228 DaBears

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    The TiVo will be swapped out to be a SWM compatible receiver.
     
  5. Chuck W

    Chuck W Icon

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    I don't think the "HR22" specifically matters. It didn't for me. "Swap" vs "Add" is probably another issue tho.

    When the tech came out with my HR34, while I had specified what receiver I wanted swapped(HR21), the tech asked if I was sure on the HR21 and offered to take my HR20-700 instead, saying it was an older receiver and it was an easy changeover if I wanted. I still had him take the HR21, but he seemed to make it pretty clear, changing which one was being swapped was a simple change for him.
     
  6. RunnerFL

    RunnerFL Well-Known Member

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    Work orders specify, by RID, which receivers are involved in a swap.
     
  7. dielray

    dielray Legend

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    Samrs posted the 2 correct work order scenarios in this situation.

    It's also possible, though unlikely, for the system to think he already has SWM and generate an incorrect work order.

    There are 2 different types of receiver replacement line items. Swap replace allows the tech to chose the receiver to swap. System swap has the receiver to be replaced predetermined and is not changeable by the tech directly. System swap initially was only used for MRV upgrades, but is being used more generally these days.

    The most likely situations are:
    1) The HMC is set as a System swap for the HR10
    2) The HMC is set to be installed into a new room, and an "IRD - HD/DVR Combo" oli is present to system swap the HR10

    If an HD/DVR system swap line item is present for the HR10, a THR22 can be closed.

    What eventually happens with the HR10 is going to be highly dependent on the tech he receives. Techs have a lot more leeway these days to add non-IRD line items at will, and getting an HD/DVR system swap removed is as easy as calling to modify the order, and saying the HR10 is used only at a cabin.
     
  8. EyeRonik1

    EyeRonik1 Mentor

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    My HR-250 is owned, if that makes a difference.

    Thanks for the help. I'll go through the work order with the tech - I assume they will call to confirm first.
     
  9. samrs

    samrs MANC

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    Sure it does, pull the access card out and read the words on the back. When I'm finished you own a doorstop. You can keep it, theres a peice of paper you need to sign.

    I'll go through the work order with the tech

    Thats the best idea I've seen posted in a while. Your the man cuz.

    Make sure you get what you need.
     
  10. dielray

    dielray Legend

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    I should also note that it is against policy for a tech to install a hybrid SWM/legacy system.
     
  11. EyeRonik1

    EyeRonik1 Mentor

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    Thanks for all the help.

    The installer showed up this morning. The work order only said that I was adding an HR34, not replacing either box. I told him right away that I was keeping the TiVo and he said he'd need to add more equipment. He set everything up and it works fine. He had to get special approval on the work order but he waited until he was done and they gave it right away.

    By the way, the installer was awesome. He restrung the cabling because he wasn't happy with the job the previous installer did and now my roof looks much better.

    Thanks again.
     
  12. studechip

    studechip Godfather

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    So if you didn't replace anything, he must have added a swm16, yes?
     
  13. EyeRonik1

    EyeRonik1 Mentor

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    He put in a new LNB and a SWM. I don't know which one.
     
  14. studechip

    studechip Godfather

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    Do you still have the Tivo?
     
  15. EyeRonik1

    EyeRonik1 Mentor

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    Yes, he had to put in an adapter behind the TV.
     
  16. studechip

    studechip Godfather

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    He must have installed a swm16 if you still have the Hr22 and the Tivo.
     
  17. Shades228

    Shades228 DaBears

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    He had to use the legacy ports, not supported, which means a SWM 8 would be fine with 7 tuners.
     
  18. studechip

    studechip Godfather

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    Of course! I didn't consider that the H10-250 wouldn't take up any tuners on the swm side.
     
  19. gregftlaud

    gregftlaud Hall Of Fame

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    So HR22's require SWM also? Just wondering for future reference.
     
  20. dpeters11

    dpeters11 Hall Of Fame

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    Without an HR34 or H25, the HR22 doesn't require SWM, but then needs two boxes, one hanging off each tuner in the back, and two lines from the dish. It's cleaner with SWM. SWM is also required for supported Whole Home. In supported Whole Home, the 22 only needs one box (a DECA) on it.
     

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