1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

HR20-100 no longer connected to internet-HELP!!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by grafixfreak, Apr 11, 2009.

Thread Status:
Not open for further replies.
  1. grafixfreak

    grafixfreak AllStar

    85
    0
    Sep 14, 2007
    My HR20-100 only has one ethernet port
     
  2. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    I merged a couple of threads together as it seems to be the same topic ..
     
  3. Spanky_Partain

    Spanky_Partain Active Member

    5,500
    0
    Dec 7, 2006
    Look at this link.
    HR20-100 and HR20-700 First Look Picture

    The picture is of a HR20-100 [black] and a HR20-700 [silver]. Notice the black one has two ethernet ports, Port 1 and Port 2 on the left hand side of the panel. The silver one has one ethernet port on the right hand side of the panel.

    Which one does yours look like?
    Check the model number by flipping the door down where the access card is.
     
  4. grafixfreak

    grafixfreak AllStar

    85
    0
    Sep 14, 2007
    I have 2 HR20-100s. One is connected via wireless bridge and that works great.
    Both of my HR20s(silver) have only one ethernet port (and the phone jack directly above it). I could not find the MAC address on the box, only on the screen when trying to connect (00:18:9B:F5:2C:8C). I attached some images from my router setup. On one image you will notice a MAC address very similar(00:18:9B:F5:2C:8D) to the other mentioned. ANy thoughts? Also, how do I find out if the ethernet port is actually bad-and how do I convince DTV that it is bad (if I find out that it really is bad)? I have the protection plan.
     

    Attached Files:

  5. Spanky_Partain

    Spanky_Partain Active Member

    5,500
    0
    Dec 7, 2006
    The MAC address is valid for a Thomson product. The 169.xxx.xxx.xxx IP address is a result of a DHCP request timeout. When that happens the IP address will defualt to something like what you are seeing.

    I think the next step is for you to take the calbe that plugs into the suspected broken port and plug it into a PC or Laptop. Boot that machine up while connected to the connection under test to verify the connection/cable/etc is all working as expected. Then if the DVR does not get the expected range definged in your DHCP range, the ehternet port is most likly bad.

    This has to be a first model that does not match these pictures. Can you take a picture of this machine and post it? The black was a limited build and they did have HR20-100's but I never heard of a single ethernet port HR20-100.

    Let us know what happens.

    EDIT
    Your descirption is sounding more like the HR21-700. Did you verify the model number in the access door flap?

    EDIT 2
    [talking to self]It can't be the -700, the MAC proves it is a -100 Thomson product. hummm!
     
  6. grafixfreak

    grafixfreak AllStar

    85
    0
    Sep 14, 2007
    Ok guys...do I feel like an IDIOT!! :confused: After all the descriptions, I decided to finally actually look at it. Well, come to find out, the cable was in the wrong port. I recently added some comcast services to my house but I wasnt around to witness the install. I guess the installer pulled my box out and didnt remember where things were plugged in. I plugged everything in and now we are good. DOH!!! Sorry to waste everyones time--I knew it was going to be something simple and that I was overlooking....
     
  7. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    Sometimes it just takes brute force to work through it .. Glad things are all set for you now.
     
  8. Spanky_Partain

    Spanky_Partain Active Member

    5,500
    0
    Dec 7, 2006
    I was composing an email to the great EB since those were his pictures and tell him a thing or two... :lol:

    Just glad you got it going!

    EDIT
    [tear rolling down cheek] I just love a happy ending! ;)
     
  9. grafixfreak

    grafixfreak AllStar

    85
    0
    Sep 14, 2007
    I just assumed everything was in its correct spot--because that is how I hooked it up previously. I didnt realize the Comcast installer touched my box. And I apologize to all for not actually looking at my box--this would have solved many things-and used the time on something else....
    Again a big THANKS to everyone help me realize I had a brain fart...
     
  10. Spanky_Partain

    Spanky_Partain Active Member

    5,500
    0
    Dec 7, 2006
    Oh, one more thing.

    Since you have gone to the trouble of putting in static IP information, the best way to reset this is to go into the advanced network settings and do a reset in that menu screen to get everything back to DHCP and get the expected DNS and gateway settings.
     
  11. grafixfreak

    grafixfreak AllStar

    85
    0
    Sep 14, 2007
    Thanks...Everything is working and I even tried the MRV feature from the latest CE with great success.

    Now Im not sure if I'll be able to sit for a while after I have been kicking myself for not checking everything out and assuming everything was connected properly.
     
  12. David MacLeod

    David MacLeod New Member

    5,689
    0
    Jan 29, 2008
    just a friendly fyi, ce stuff should not me mentioned outside of ce forums to help prevent confusion for those on NR.
    thanks.
     
  13. grafixfreak

    grafixfreak AllStar

    85
    0
    Sep 14, 2007
    Thanks.
    Sorry about that.
     
  14. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    Looks like everything has been asked and answered in this thread .. Thanks for all the work guys.

    Graphix .. Feel free to start a new thread if anything else comes up.

    Cheers.
     
Thread Status:
Not open for further replies.

Share This Page