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HR20-100 not recieving software download

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by gen2rx7, Mar 1, 2009.

  1. poppo

    poppo Hall Of Fame

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    Oct 10, 2006
    As of about 9:00am CT, mine is ok again, but did not update.
     
  2. randyk47

    randyk47 Icon

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    Aug 21, 2006
    San Antonio, TX
    I'm using SWM. Still have one unit that gave up trying and is working fine. Second unit is caught up in the loop. I've lost count of the RBR I've done....something like five plus right now.
     
  3. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Jul 12, 2006
    Los Angeles
    I think you'll find the software update actually to be an improvement over what you already have .. That being said, clearly something is wrong with the download process which no doubt is making this frustrating. I've passed this information on to the folks at DIRECTV so hopefully it will be resolved in short order.
     
  4. js615

    js615 New Member

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    Jan 10, 2007
    My wife is on RBR #15 for both of my HR-20's as of 9:51 CST.
     
  5. jba115

    jba115 Godfather

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    Oct 6, 2006
    Only one unit of two (thank G-D, my wife's new TV/HR20-100 was not affected)tried to download the new software. Mine was caught in the loop. Shut itself off after about 15 minutes at about 4 AM central. Tried one RBR, went to web site and saw this was widespread. Before I left for work at 8, blue lights were back on, unit was functioning, but on last release (believe it was 2b). Will check when I get home and report back.
     
  6. David Carmichael

    David Carmichael Legend

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    Mar 11, 2007
    It seems that it is still happening!

    Lost count on the number of 'RBR's

    Just did a 'RBR' and the system did not go into the 'searching for download' mode.. but the version is still the older version?

    --David

    Side note ever since having my HR-20-100 (one which the phone modem failed after six months and my current on which I have had for 18months) I have had to go in and edit the off air antenna setting as the list most all Kansas stations not just the stations which my zip code can receive and so a western Kansas PBS station get choosen first over my local NBC station which both have the same former VHF channel number!
     
  7. scottchez

    scottchez Icon

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    Feb 4, 2003
    HR20-100 did a update last night. I know because the blue light came on and woke me up.

    Blue Light was spinning for hours. Screen was showing updates.
    After several hours. The update made it and the DVR worked fine by 7am CT.
     
  8. randyk47

    randyk47 Icon

    829
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    Aug 21, 2006
    San Antonio, TX
    My second receiver just came back on. Looking at the system information it has defaulted back to the update I got on 11 February and not whatever update DirecTV tried to push last night/this morning. Anyhow, both of my HR20's are up and running with the old software so I'm happy until they try this again.
     
  9. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Los Angeles
    press and hold the {INFO} button and you should be able to find the current version of the firmware. It may still be the previous national release.
     
  10. harsh

    harsh Beware the Attack Basset

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    Jun 14, 2003
    Salem, OR
    That a download fails is almost certainly not the fault of the QA department. It would appear that the download routines aren't sufficiently fault tolerant and that's not something you can easily test.
     
  11. jba115

    jba115 Godfather

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    Oct 6, 2006
    Have owned these almost three years, believe this is the first time this has happened. Relax. Will be fixed.
     
  12. miketorse

    miketorse Icon

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    Jul 29, 2008
    There are some reports on the D* Help Forums that it is working now. Anyone here get back up and running?
     
  13. tritch

    tritch Legend

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    Jan 15, 2008
    Porter, TX
    I have to respectfully disagree. Quality Control was definitely lacking on this NR. Just look at the posts when the staggered release began. There were already widespread reports that this was happening even before today. So what did they do? They went ahead and pushed it out to thousands of more receivers last night! So now they have a lot more angry customers on their hands. To me that means incompetence, plain and simple.

    BTW, my HR20-100 has been stuck at 0% since late last night. Many RBR's to no avail.
     
  14. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    tritch,

    I certainly understand that this can be frustrating .. I know exactly what you are dealing with. I've gotten confirmation that DIRECTV Engineers are working on this issue to get it resolved as quickly as possible.
     
  15. js615

    js615 New Member

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    Jan 10, 2007
    Doug - just talked with D*TV - they said still working on it, but to let the software update fail and the system will revert to old SW release. Do you or anyone have any ideas how long that will take? My two HD-20s seem to just time out and go to sleep...
     
  16. randyk47

    randyk47 Icon

    829
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    Aug 21, 2006
    San Antonio, TX
    One of my units only tried a couple of times and defaulted back to the old software so it was only about an hour. A second unit kept trying, including going to sleep, and I'd wake it up and try again. Took seven or eight RBR's and some four hours before it defaulted back to the old software.
     
  17. js615

    js615 New Member

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    Jan 10, 2007
    Thanks guys - let's hope that they get this figured out soon. Very disapointing.
     
  18. ATARI

    ATARI Hall Of Fame

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    May 10, 2007
    Hmmm...let's see -- in the past six months we've had two updates that were stopped from being rolled out nationally due to problems (0x251 & 0x2ca), then we had one that was pushed out during prime time (0x290), and now we have one that the HR20-100s can't complete download on.

    I would say QA is asleep at the wheel.
     
  19. xrobmn

    xrobmn Legend

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    Oct 22, 2007
    As of 8:15, both mine got the update and is working fine
     
  20. poppo

    poppo Hall Of Fame

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    Oct 10, 2006
    And just how much actual TV did anyone miss do to these minor issues? Between rain fade, power outages, last minute programing changes, etc. I would say there are far more things that affect viewing/recording than these few glitches. It's only TV folks!
     

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