1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

HR20-700 Problems with hard drive

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jmeade, Nov 2, 2009.

  1. houskamp

    houskamp Active Member

    8,636
    3
    Sep 14, 2006
    That's the million dollar question.. so many peices to the puzzle.. dish,cable, multiswitches, power, noise, heat, and recievers..
     
  2. RobertE

    RobertE New Member

    8,024
    0
    Jun 9, 2006
    They haven't changed anything. The firmware has been stored on chip with the R15 for the DVRs. Obviously, non-dvrs have been stored on chip since forever.
     
  3. Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    Well, I know about Environmental Issues as I have a very expensive APC S1500 Battery Backup/Line Conditioner/Automatic Voltage Regulator on my Home Entertainment Systems and I don't experience alot of problems that others do such as Rebooting, Pixellation, and Problems that can be related to Static Electricity Buildup or Inadequate Grounding, etc.
     
  4. Coastsider

    Coastsider DBSTalk Club Member

    155
    0
    Nov 29, 2005
    I'm pretty conscientious about power and environment issues as well when it comes to my A/V equipment. Both of my HR20-700's and their respective eSATA drives are plugged into an APC SmartUPS 1500 which in turn is plugged into a Brick Wall surge protector and I've never had any lock up or rebooting issues that weren't related to new software versions pushed down by DirecTV. After the second spontaneous reboot this time around I asked the question I ask a lot of myself and others when troubleshooting problems in my job as an IT person which is "what's the last thing you did?" or "what's the last thing that happened?". I'm not saying that actual hardware problems can't occur coincidentally with something like a software download or install, but in my experience cause and effect is more often the issue.
     
  5. cptpez

    cptpez Cool Member

    13
    0
    Sep 17, 2007
    I have been experiencing the same problem with my HR20-700 and esata FAP750 since last thursday - when the new software version was updated. The receiver will reboot each night and revert to the internal drive. This has been happening at least once per day since thursday - typically while receiver was in standby overnight. I began leaving the reciver on - but It still results in a reboot/reversion to internal drive.

    The FAP 750 and the receiver are both 2 years old.

    This morning, the reciver's LED's were pulsing with three lights in a triangle shape. I could not get the receiver to do anything.

    I have ALOT of stuff stored on the FAP i would like to watch.

    I am trying to figure out a solution.

    Am I correct in thinking that I will never be able to watch any of the recorded shows on any other receiver (meaning can I move the FAP to my HR22-100 and tretrieve the shows?)

    Should i try a new external drive and start over. If I do - will this proplem persist?
     
  6. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    Uh .. Nothing has been changed. The process that you described is something that TiVo did and AFAIK still does (haven't looked in a few years now). DIRECTV loads the firmware into a temporary flash location, then verifies the integrity of the firmware and then moves it to the default flash location and restarts the receiver. All of the "stuff" is in memory. All of the programming and internal log information is kept on disk, but it does not change during a restart or new download. It's been that way since the beginning.
     
  7. Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    Sometimes with an external hard drive the eSATA takes a little more time to do it's thing so the HR20-700 detects no activity at the eSATA Port and decides that there is no eSATA drive attached so it reverts to the Internal Hard Drive. The problem is that the eSATA controller takes a little too much time before it is completely fired up and therefore the HR20-700 thinks it has no eSATA drive and defaults to the internal drive.

    That is the way it was explained to me.

    You will lose your ability to watch the recordings on another DVR (even though you can see that they are there) as they are tied via Serial Number on the DVR to those recordings. We wish Directv would change this so we could play our recordings on another DVR but it may never happen.
     
  8. Windward

    Windward New Member

    1
    0
    Nov 3, 2009
    I am also having the same problems described earlier by jmeade, coastsider, and cptpez. I also have the H20-700 with Seagate esata FAP750 drive; the H20-700 is about 3 years old, the Seagate HD is nearly 2 years old. I had no problems with it for at least several months and suddenly last week after the new code was installed, the DVR reboots and switches to the internal drive every night. If I don't reboot to make the Esata drive the primary, the DVR does not reboot during the nite.

    I think there are too many of us suddenly seeing the same issue with the same hardware to make this just a coincidence, or a drive problem.
     
  9. Coastsider

    Coastsider DBSTalk Club Member

    155
    0
    Nov 29, 2005
    Can I hear an amen?
     
  10. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    I'm not saying this isn't the case, but I would like to remind everyone that eSATA is not an officially supported feature from DIRECTV. They make that very clear on this page.
     
  11. CCarncross

    CCarncross Hall Of Fame

    7,058
    60
    Jul 19, 2005
    Jackson
    Hopefully everyone remembers that age is becoming a factor as well. HD Failures will begin to increase as these things age.
     
  12. mogulman

    mogulman Godfather

    472
    0
    Mar 19, 2007
    Actually.. I totally disagree. By officially posting the information on how to do it, they are officially supporting it. They even recommend certain models.

    Just because they put a disclaimer at the bottom of their page means nothing. Except that it gives them a pretty sad loophole that their CSRs will use to not help people with issues.
     
  13. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    The page went up in June .. The FAP in question is not on the list.
     
  14. cptpez

    cptpez Cool Member

    13
    0
    Sep 17, 2007
    I am not knocking directv, and I am aware that the external drive option is taken at my own risk.

    That said, something with the update has placed us in this problem. That doesn't mean the update is faulty - just that it has exposed some other problem. Perhaps my 2 year old FAP was too full and is now reacting in such a way that the receiver stops reconizing it after a few hours. i simply do not know.
     
  15. Coastsider

    Coastsider DBSTalk Club Member

    155
    0
    Nov 29, 2005
    And the built in hard drive diagnostics let you chose between internal and external drives, so therein lies implicit permission to use the eSATA functionality. I think the recent software upgrade has now rendered the FAP 750G a marginal drive for eSATA use whether or not it is functioning properly just the way some eSATA combo's just won't work at all with the HR20 software. Of course if they broke it, they should be able to fix it.
     
  16. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    Implicit "permission to use" does not mean that it is supported. As for "fixing" it, they may or may not. Remember, the FAP isn't even on the list of recommended eSATAs.
     
  17. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    In fact, it seems to me that I've heard more complaints about the FAP on this forum than any other drive.
     
  18. pigskins

    pigskins Legend

    146
    0
    Sep 7, 2007
    Since the software update I have been experiencing all kinds of problems with my HR20-700, and I do not have an external drive attached. This DVR is exactly how it was when I got it from D*.

    Most if not all recorded shows stutter during playback (audio).
    When watching live TV if I try to rewind, then hit play, it's unwatchable due to stuttering audio and video. If I then press Pause and wait a bit, it plays back ok temporarily as if it's a buffering issue.
    The system has become very slow, responding to remote key presses (guide, list, etc.).
    Twice it has stopped responding to the remote.

    On the other hand, my HR21 in the bedroom does not have these issues, however, within the past 2-3 weeks it has started chattering away like crazy. Sometimes the hard drive's reading/writing wakes us up!! It's not that it has gotten louder, it's that it's accessing like it's on speed.
     
  19. mogulman

    mogulman Godfather

    472
    0
    Mar 19, 2007
    BTW... I have a WD eSata drive with an Antec enclosure. It is working fine with the new software.

    I did have a problem about 3 months ago. Took the drive out and did some diagnostics. SMART showed that connectivity over the eSata port was flaky. This happened about 3 times over a month or so. I would check the drive.. run diagnostics on my PC and do so minor repair. SMART always said some kind of eSata connectivity thing.

    Finally.. I came to found out that the woman who cleans our place was moving around all the components in the Home Theater Cabinet every 2 weeks, so she could dust. It was causing connectivity issues with the cable.

    Have you tried taking the drive off the DVR and running some diagnostics on it from seagate?
     
  20. Coastsider

    Coastsider DBSTalk Club Member

    155
    0
    Nov 29, 2005
    Sadly you are likely correct in your supposition. I guess my wife and I will just have to have some viewing marathons to clear the FAP of the programming we want to see and then I'll go shopping for an eSATA drive on DirecTV's recommended but not supported list. An oxymoron by definition.
     

Share This Page