New to the forum. Great resource- I'm glad I found it. I just upgraded to DTV HD package. They sent out an installer and he did the hookup and setup my HR20-100 box. He rushed through the box demo because he was late to his next appointment. A half hour after he left I realized that one tuner on the box was dead. The inputs were fine, just the tuner was dead. I called DTV and after three days of customer service hell, they sent a technician out to check the box. Sure enough, the second tuner was dead. DTV wouldn't allow him to swap it with a box in his truck- they had to mail me a new one. When the new one arrived, it was an HR20-700 model not the -100 model I originally had. It was refurbished on top of that. I was pretty upset that I paid $200 for a new box, it was broken when installed, and now I get an older refurbed unit. One of the techs had warned me that the older -700 model had a lot of issues. I called DTV and insisted they send a new (not refurbed) -100 model. They tired to tell me there was no difference between the units, but I persisted and they sent me a new unit. I now have a refurbed -700 unit and new -100 unit at home. Which is actually the best model to keep? I want the one with the least problematic track record. Is there a general consencious on this? Thanks for the help.