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HR20/700 w/0x395: S-L-O-W user interface response AND audio dropouts

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by DChristmann, Mar 5, 2010.

  1. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I had this option on my Sony HD receiver through the menu. It cleared the flash memory of my settings.
    This "might" be how to clear the chips as with a reset everything, without clearing the drive too.
    If so, it would be like clearing/resetting the BIOS with the jumper on a PC.
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    Must be some way to save that 20-700. Doubt if he'll be able to get another one.

    Rich
     
  3. drpjr

    drpjr Icon

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    Nov 23, 2007
    Sakatomatoes...
    Is the full RBR process required to "reload" the NVRAM/Flash or will it reset on its own? Probably a dumb question but will the box function after clearing without an RBR? Just trying to get an idea of expected results before trying.
     
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Don't have any help for the slowness, but the audio dropouts may not be the receiver. These can be due to the signal and a problem with the Dolby.
    Turning off Dolby has helped some to "get by" with the audio dropouts until DirecTV can find a cure.
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    I just took the audio dropouts as normal for now. I was concerned with the slowness.

    Rich
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    I had to try it. Couldn't stop myself. :) Everything happened as written. Don't see any changes to the 20-700, but I wasn't having problems such as the TS is posting about. Don't seem to be any adverse effects. That was fun. :lol:

    Rich
     
  7. MTShipp

    MTShipp New Member

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    Mar 7, 2010
    Both of my HR23-700 (0x395) units experience this same problem of occasional pixelation, audio dropouts and very slow response. When I first got the units in the beginning of January when I signed up, this was not a problem. This seems to be a recent thing after the 0x395 update the end of January.

    One unit HDMI (94% free) and the other one is using Component hookup (87% free). Signal tests show high 90's.

    Rebooting does not help.
     
  8. Kapeman

    Kapeman Godfather

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    Same here.

    The audio drop outs/stuttering is NOT normal and should not be happening.

    I have had the exact same setup on my HR20-700 for 3 or 4 years now and just recently started having the problems the OP is reporting. Occasionally, over the years, I have experience slow responses from the box and those always seem to come and go with a software upgrade. I have done a couple of red button resets and power resets.

    I don't believe it is the hardware that is causing this issue, because too many people have reported the same symptoms in a short period of time.
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    If you check my post, I added "for now" for a reason. Apparently the broadcasters and D*'s encoders are having difficulty with each other and I think that is causing the A/V dropouts and the stuttering (altho I get no stuttering). Once they get everything straightened out, the A/V dropouts should stop and, in the NYC Metro area, they pretty much have. I didn't think that anyone on the forum could do anything about the A/V dropouts and I still don't. So, for now, if you live in certain parts of the country, you're gonna get A/V dropouts and stuttering. And, sadly, for now, that's "normal".

    I think the A/V dropouts coincided with an NR and the digital switchover. If we had not had that NR at that particular time, I don't think we'd be blaming the software. And it's not the hardware of the HRs. It's beyond that and until everyone gets straightened out, folks in some parts of the country will just have to suffer.

    Rich
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    We've got over 500 posts here about them: http://www.dbstalk.com/showthread.php?t=167900
     
  11. Kapeman

    Kapeman Godfather

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    When I mentioned the hardware, I was referring to the slow response issue and stuttering of playback on some recordings.

    You may be correct about the audio issue, I have no information about the New York market.
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    Since the NYC locals got cleared up I haven't really followed what was happening in the rest of the country. In the beginning, I was absolutely convinced that the NR caused the A/V dropouts, but I only see people from other parts of the country mentioning them now. And I only read the posts concerning the dropouts occasionally. But I was wrong to blame the NR and am now convinced that it was, indeed, coincidental. When it comes to the "why" of it, I don't know anymore than I've read and, since I don't get them now, I'm assuming that the NYC affiliates got their stuff together and fixed the problem. Can't blame D* for everything.

    I'll say this about the slowness: I don't see it and I do know what it looks like. Just load an eSATA up to about 20% Available and any HR will bog down. But that's not what you're talking about. I have twelve HRs, eight of which are 20-700s and they are noticeably faster than my three 21-700s and my 21-200, but I think that's normal too. I don't find the 21s too slow enough to complain about, just slower than the 20-700s. Which, I think, is to be expected.

    Rich
     
  13. JMII

    JMII Legend

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    Jan 19, 2008
    South Florida
    Same problem on my HR20-700. Over the last month its been getting slower and slower! Scrolling thru the channels list in the guide moves at 1/2 the rate it used to :( the good news is its not as noisy as it was before... or maybe I've just gotten used to its constant grinding sounds :rolleyes:

    I noticed it downloaded an update last night and rebooted, so maybe that fixed it, I'll know more tonight after I get home from work to play with it.
     
  14. JMII

    JMII Legend

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    Just an update: its almost back to its former self in regards to speed so the update seems to have helped.
     
  15. bagreene

    bagreene AllStar

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    That's somewhat encouraging. I'll keep my fingers crossed that I'll see similar or better results.

    The NR before 0x368 (don't remember the number) was horribly slow for me, 0x368 was not too annoying speed-wise for me. 0x395 made it worse again. I'd be happy to go back to "not too annoying" again.
     
  16. Kapeman

    Kapeman Godfather

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    I have seen similar performance as well. Not back to 100%, but better than the previous NR.
     
  17. jheda

    jheda DBSTalk Club Member

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    having the sme problem with audio drops and bad freezes...makes some shows unwatchable. Want to make sure its not software issue b4 giving up on the ole hr20...very sentimental, as it saw santa... :)
     
  18. DChristmann

    DChristmann Mentor

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    Well, no improvements after all the suggestions.

    I see that there's been an update to 0x3a8, and well, there doesn't seem to be any improvements there.

    I'm inclined to have it do a reformat and start over.
     
  19. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I doubt that will do much. Do you have these only on recordings and not live?
     
  20. DChristmann

    DChristmann Mentor

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    Actually, now that I think about it, the audio dropouts have stopped.

    But the DVR's interface is still slower than molasses in February.
     

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