I don't know if anyone else is having the problems that I am, but the HR20 is a piece of crap. Since I've had the unit, it locks up while rewinding live shows causing you to have to change channels up and down to get it to unlock DirectTV support keeps having me perform resets all the time. It has the latest firmware and still locks up. The tech just came out today and forced an update. The box should have been replaced. This product should never have been released to the consumer market. I should just hook back up my HR10-250, which never gave me any problems. I should have gone the Tivo route. DirectTV should have kept their relationship with Tivo, since Tivo knows how to build a quality product.